eCapital Freight Factoring

4.292 out of 5 stars
4.3
Great1,000 reviews

TrustScore

4.3
4.292 out of 5 stars
Great
5 out of 5 stars
776
4 out of 5 stars
42
3 out of 5 stars
21
2 out of 5 stars
20
1 out of 5 stars
141
1,000 reviews in total

Review summary

eCapital Freight Factoring receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Great !

Working with ECapital has been a genuinely great experience, thanks to our sales rep, Johnny McSorley. As a freight brok...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Beware ..

Beware .. Im not sure when they got over taken by people from a third world country but they have just gotten worse, the...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

First I want to say thanks to Alex…

First I want to say thanks to Alex Sanchez at ECapital for listening and understanding what I was facing. A friend of mi...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Johnny is a very good person and hard…

Johnny is a very good person and hard worker. He has helped us a lot. In choosing a factoring and fuel cards

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0
🔥 High engagement

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over 3 years ago
5 out of 5 stars

BEYOND PLEASED @ RANDY REDLER THE BOMB.COM

Randy Redler is my Factoring Consultant, and since the day I was introduced to him he has been a delight. I would have questions as to what something means, and he would not only explain it to me he would walk me through it step by step until I have it down to a science. He would even give me the option to email him on weekends for questions and he never gets upsets or annoyed at my repeat questioning he reassures me that he's there every step of the way. I just love his spirit. Thanks, Randy, for all you do you're a star for eCapital

Helpful?
over 3 years ago
4 out of 5 stars

Turning things around

I could write a novel about the horrible experiences that I have had with eCapital, much like that of the other reviews that I have read here (total nightmare), but this review is about the experience that I am now having with a gentleman named Justin. Justin has been extremely professional, accommodating and helpful. He has thoroughly explained our options and been very supportive. Before Justin, I had very few nice things to say about the customer service with eCapital. I'm hoping that everyone at eCapital will begin to treat customers as Justin does! For the first time in a very long time, I'm finally ok with doing business with this company and am hopeful that they are actually turning things around. Thank you Justin!

Helpful?
Paloma Alonzo
Paloma Alonzo
1 reviews
almost 4 years ago
1 out of 5 stars

Bad service

Bad service bad service

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Josphat Melly
Josphat Melly
1 reviews
almost 4 years ago
5 out of 5 stars

Randy has been such a blessing to my…

Randy has been such a blessing to my new company.

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Everett
Everett
1 reviews
almost 4 years ago
5 out of 5 stars

From start to finish Felipe Netro has…

From start to finish Felipe Netro has been so good, making follow ups, making sure that the documents are being sent and attended to in timely manner. Thanks to eCapital, special mention to Felipe Netro. Thanks

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sasha C
sasha C
1 reviews
almost 4 years ago
5 out of 5 stars

Randy with eCapital was very helpful

Randy with eCapital was very helpful, and made the on boarding process painless

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HENRY CALLUM
HENRY CALLUM
1 reviews
almost 4 years ago
5 out of 5 stars

Great ALL STAR customer service!

Great ALL STAR customer service!! We had several questions, they had several answers. Fast, and accurate. From setup until current, this has been an overall awesome experience. Great job to the eCapital Customer Service Team!

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Patrick Myrie
Patrick Myrie
1 reviews
almost 4 years ago
5 out of 5 stars

Great service

Always a good service

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Sarah O'Neal
Sarah O'Neal
1 reviews
almost 4 years ago
5 out of 5 stars

STO Brokerage LLC is new to the…

STO Brokerage LLC is new to the industry. ECapital made our transaction quick and they explained anything we did not understand

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Karl Delano
Karl Delano
1 reviews
almost 4 years ago
5 out of 5 stars

Amazing Great offers and easy to deal…

Amazing Great offers and easy to deal with

Helpful?
almost 4 years ago
5 out of 5 stars

Amazing!!!

Justin was absolutely amazing from the conversation to the transition to our account manager. He responded to any questions or concerns that I had in a timely manner. He never treated me like I was just another customer. Justin was very attentive, and patient with me throughout this whole process. I would certainly recommend Ecaptial solely based on the experience I had with Justin.

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almost 4 years ago
5 out of 5 stars

Great people & always been very helpful.

Great people & always been very helpful.

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LaVerne Brown
LaVerne Brown
1 reviews
almost 4 years ago
5 out of 5 stars

My involvement with the representative…

My involvement with the representative of eCapital has been very positive. They were efficient, answered our questions responded timely. Their team provided us with excellent coustomer. I will highly recommend this company to my friends.

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almost 4 years ago
5 out of 5 stars

Great

This service has worked wonders

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Bashar Omar
Bashar Omar
1 reviews
almost 4 years ago
5 out of 5 stars

It’s the best

It’s the best

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almost 4 years ago
5 out of 5 stars

Great company meet your needs and help ur company grow

So glad i changed factoring companies

Helpful?
almost 4 years ago
5 out of 5 stars

ECapital is wonderful

ECapital is wonderful. They walked me through the factoring process on my first load. Did I mention they did this after hours. I am very pleased with their service and commitment to excellence.

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Transit Loads
Transit Loads
1 reviews
almost 4 years ago
4 out of 5 stars

Great customer service from Elga

I would like to note that Elga has done great job in convincing me to go with eCapital. She has also been very consistent in assisting us throughout the process! Regards, Abraham Tessema

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almost 4 years ago
5 out of 5 stars

They are professional

They are professional, quick responders . And pay as promised .

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almost 4 years ago
5 out of 5 stars

Very friendly and responsive customer…

Very friendly and responsive customer service.

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