eCapital Freight Factoring receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
First I want to say thanks to Alex Sanchez at ECapital for listening and understanding what I was facing. A friend of mi...Read more
Johnny is a very good person and hard worker. He has helped us a lot. In choosing a factoring and fuel cards
I love the fact that they can walk you through any process you don’t understand and are willing to help without giving you an attitude. And they call you from time to time to ask if there is anything they can help you with. Thanks guys.
my agent always make sure things are going well. keeps in touch all the time .
Slow funding, no customer service.
Worst situation I've ever been in, The only good part about this situation is the app, Yet the rest of situation was hell The team seems to not know how to keep up with the paperwork, issue after issue took weeks to fix, I would of paid anything to get out of this contract, the charge back, the lack of communication between broker and ecapital seem heart wrenching, I almost went outta business dealing with these people, I COULDN'T wait till tye contract ended
Jake at Ecapital made the process really easy for me, can't complain. Great customer service overall !
Meagan has been very helpful during the entire onboarding process.
Very good quality service quick receive
Mr Jake thank you for having patience with me even though am from the Island and my speech is off but you always go above and beyond to get my need met. Mr Jake is very understanding and know his job very well iwould refer eCapital to anyone am having an awesome experience. Thanks again Mr Jake.
Great Experience
Prompt on paying invoices and never have an issue reaching someone for help
Hemos obtenido un gran comienzo. Estoy muy satisfecho con eCapital hasta la fecha. Gracias Angelica Montes por toda tu ayuda y paciencia.
Steve Aguilera went above and beyond to help us out. We weren’t sure when/where from our money was coming and he made the calls and made it happen for us, definitely 5 stars for Steve!
Justin has been amazing to work with, very honest and communicates well! Meagan walked me through the on boarding process and factoring my first invoice with ease! These two have confirmed I made the right decision to use this company.
My experience with E-Capital has been nothing but great. Anywhere from the first conversation to the last conversation. I worked with Jake Martin and he is absolutely phenomenal. He has always been available and responds quickly. All my questions where answered and he made sure I understand every aspect of the company. I would recommend this company and Jake to anyone in need of a Factoring Company.
I received great help getting started with Steve Aguilera today he was very helpful and made sure I had everything I needed it was a great experience
Communication was good.
Excellent service
Randy and Jorge and the whole team working together
I couldn't have asked for a better Factoring Consultant. Jake Martin has been honest and upfront regarding every detail about ECapital. He periodically calls to check on the business and he also give business tips reminders about what's available on the ECapial app. It's always a pleasure to hold a conversation with kind people. Jake is definitely an asset to ECapital. Thank you Jake and ECapital.
Their excellent customer service with getting me set up and monitoring after that.
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