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Dyson Energy Services has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Had cavity wall insulation done. I was quite sceptical and worried about it, I asked Dyson to come out couple of times and double check everything and they did. Had to put it on hold for a bit as well, they were OK with it and resumed the process when I was ready. Had few bumps with appointments and installation, but nothing major and they returned to fix quickly. All the service was free under British scheme.
Since January 25 I have had several visits from surveyors, assessors, you name it, one of them couldn't find the damp proof course, each time drilling several deep holes in my exterior walls and leaving them exposed to winter the weather conditions. Only to be advised 3 months later that they are unable to go ahead with the insulation, and that they won't fill my holes with mortar back to the same condition prior to drilling. I am now faced with costs to put this right which I will be sending to Dyson.
Absolute joke. Cavity wall insulation intentionally incomplete at upper parts of house " cos they don't do it" Absolutely rude. After I advised them I would make a complaint instead of infilling the big extraction holes properly, they stuffed it with roofing membrane and patched over with cement on very top of surface. Absolute joke
I’ve just wrote a long review, then decided to delete it. The amount of issues, I’d need to write a book. Let me just summarise. I wanted cavity wall insulation under the government scheme. All I got was damage, lies, abuse, left waiting around for no show visits, promised calls/emails, oh and most importantly I didn’t even get the cavity wall insulation, even though it had taken 13 months just to get the “surveyor” on site. You can always tell a cowboy operation, if you ask a couple of important questions, so as not to have your property ruined, they all of a sudden make up fabricated reasons not to do the job. Go figure.
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Annoying cold callers going door to door whilst we are in a lockdown. What a bunch of dimwits.
Date of experience: April 5, 2021
This company 'Cold called' in our village that has multiple signs saying that Cold Calling is forbidden, and it was on Good Friday! I was out but my wife was persuaded to have an engineer visit the following day and he would telephone in advance to confirm his arrival time. No contact details were left so I was unable to cancel the visit. On Saturday a young man arrived, unannounced, and when I asked for the company details he had to read his badge and didn't know exactly where they were based but thought 'Yorkshire somewhere'. Totally unimpressed with woeful ignoring of rules and lack of professionalism so if I do want to discuss it further at a later date it certainly won't be with Dyson. Reported to Trading Standards.
Date of experience: April 3, 2021
US
I recently had a system boiler installed by Alan, I have to say he has done a fantastic job, really happy with his work, very professional just got on with it, everything was done within 4 hour's full installation. Definitely recommend them. 👍🏼😊
Date of experience: March 29, 2021
Got a cold call from the Dyson ECO Rep today (despite a no uninvited traders sign - he pointed it out and said he was not selling anything so I listened). He was a pleasant young man who gave a clear explanation and appeared genuine - the only concern is that when we worked out I was not eligible he suggested ways to get around it (split savings to different accounts, don't declare real income left after household costs). I would suggest you inform your reps not to do that (it is probably fraud).
Date of experience: March 23, 2021
Dyson did the cavity wall insulation for our house this week - it was at zero cost to us (under the grant) and they did a fantastic job, fast and efficient. It turned out there was a small issue (our damp barrier was a brick too low) but Dyson came up with a good work around (they relaid the block paving closest to the house to give a drain-away, with gravel) and they did that with no fuss and no extra cost. The team were professional and polite and I was very impressed with the look. Thank you!
Date of experience: March 23, 2021
Excellent service from all concerned
Date of experience: March 15, 2021
The installation of the insulation was undertaken professionally and efficiently. A very good attempt was made to clean up around them despite the weather.
Date of experience: March 15, 2021
US
From the initial review through to the completion of the work the service was efficient and professional. On the scheduled day the installer explained what he would be doing and the minimal noise that would incur (we had advised the neighbors beforehand). The work was carried out quickly and efficiently and dust and debris cleaned away before leaving. I was pleasantly surprised to find that there was almost no visible trace of where the work was carried out. Overall, an excellent service.
Date of experience: March 15, 2021
US
After having a friendly and informative gentleman knock on the door and explain the services you offer, we decided to progress with the cavity wall insulation. We got an appointment booked for a surveyor to come out last week, but at the end of the timed block we got a phone call to say the tool he uses was broken and wouldn’t be able to attend. I gave him the benefit of the doubt, and rebooked for today. Today came and went and no one showed. Not even a phone call to cancel or to let us know what’s going on. Twice now we have been let down
Date of experience: March 9, 2021
US
Writing this review while I've been on hold for over half an hour trying to organise a date for a new boiler to be delivered, having waited over 3 months with no one ever coming back to me despite chasing numerous times. Actually had a good service with wall and loft insulation so this is very disappointing. If anybody wants to get in touch with me about this I would be grateful
Date of experience: March 5, 2021
