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Dyson Energy Services has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Had cavity wall insulation done. I was quite sceptical and worried about it, I asked Dyson to come out couple of times and double check everything and they did. Had to put it on hold for a bit as well, they were OK with it and resumed the process when I was ready. Had few bumps with appointments and installation, but nothing major and they returned to fix quickly. All the service was free under British scheme.
Since January 25 I have had several visits from surveyors, assessors, you name it, one of them couldn't find the damp proof course, each time drilling several deep holes in my exterior walls and leaving them exposed to winter the weather conditions. Only to be advised 3 months later that they are unable to go ahead with the insulation, and that they won't fill my holes with mortar back to the same condition prior to drilling. I am now faced with costs to put this right which I will be sending to Dyson.
Absolute joke. Cavity wall insulation intentionally incomplete at upper parts of house " cos they don't do it" Absolutely rude. After I advised them I would make a complaint instead of infilling the big extraction holes properly, they stuffed it with roofing membrane and patched over with cement on very top of surface. Absolute joke
I’ve just wrote a long review, then decided to delete it. The amount of issues, I’d need to write a book. Let me just summarise. I wanted cavity wall insulation under the government scheme. All I got was damage, lies, abuse, left waiting around for no show visits, promised calls/emails, oh and most importantly I didn’t even get the cavity wall insulation, even though it had taken 13 months just to get the “surveyor” on site. You can always tell a cowboy operation, if you ask a couple of important questions, so as not to have your property ruined, they all of a sudden make up fabricated reasons not to do the job. Go figure.
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8 minutes ago Just a few lines to commend the two… Just a few lines to commend the two Dyson reps that came to my door on 22nd & 23rd February 2021. Alun Tayburn (think that’s correct) arrived first to explain the ECO3 situation and was very professional and concise in his delivery. A serving Police Officer for over 30 years, I’m not easily intimidated or ‘had over’ and was ready for the challenge when Alun walked up the drive. No need and couldn't fault his delivery or style. Great service which then led to Sagar Amin, the Surveyor arriving the next day during an area blitz (made sense to me) who was equally as efficient and pleasant. Both chaps were extremely professional and courteous and transparent. Sagar even gave me a follow up call and answered competently a couple of my initially forgotten questions. As it stands I’m expecting the installation team in April all being well. Credit to both Alun and Sagar. I’ve noted other recent reviews but on my experience, I have to disagree. Thanks fellas.
Date of experience: March 4, 2021
US
I too have had.a cold call re ‘free insulation’ the male talks very fast, well versed I’d say, and gets around to you agreeing to a surveyor attending your house. Surveying what I now wonder? I took a photo of his id which looked dodgy when I was able to see it, different and bolder type for his name and supposed id number.
Date of experience: March 3, 2021
A chap claiming to be from Dyson Energy Services visited to ask if we wanted cavity wall insulation, as it didn't look like we already had it, and it would be funded by the government. He could arrange for an inspection tomorrow as they had surveyors in the area - but only tomorrow. He wouldn't leave a card or any paperwork explaining the funding scheme. The whole thing felt dodgy and had hallmarks of a scam (cold call, pressured to act immediately, only available for short period, wouldn't leave any paperwork) so I said we were not interested. His whole approach seemed very unprofessional, and untrustworthy. I'd expect better from a reputable firm.
Date of experience: March 2, 2021
US
Couple of muppets cold called yesterday. During Covid? Really? Heard them talking nonsense to my wife and I went to the door and told them we weren’t interested. Kept on telling me I had paid for it in my energy bills so they weren’t selling anything. Really? Finally got rid of them. Saw them pacing around the same streets hours later. Obviously poor guys on commission to get to the next stage but really not appreciated at the best of times, let alone now.
Date of experience: February 28, 2021
Cold calling, even with a no cold calling sticker on the door, lucky to have a Ring doorbell installed. Went through all the bla bla, made an appointment for next day, but after reading the reviews online, changed my mind completely and cancelled everything. Don't need the cavity insulation, and if I do, I will contact a company of my choice.
Date of experience: February 25, 2021
US
My experience with Dyson energy services was fantastic, from start to finish. All the appointments were on time everytime. The installer (Paul) and the electrician (Dennis) were extremely professional, and very knowledgeable about their trade, I genuinely have had no negative experiences throughout the whole process. Highly recommended
Date of experience: February 24, 2021
