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Dyson Energy Services has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Had cavity wall insulation done. I was quite sceptical and worried about it, I asked Dyson to come out couple of times and double check everything and they did. Had to put it on hold for a bit as well, they were OK with it and resumed the process when I was ready. Had few bumps with appointments and installation, but nothing major and they returned to fix quickly. All the service was free under British scheme.
Since January 25 I have had several visits from surveyors, assessors, you name it, one of them couldn't find the damp proof course, each time drilling several deep holes in my exterior walls and leaving them exposed to winter the weather conditions. Only to be advised 3 months later that they are unable to go ahead with the insulation, and that they won't fill my holes with mortar back to the same condition prior to drilling. I am now faced with costs to put this right which I will be sending to Dyson.
Absolute joke. Cavity wall insulation intentionally incomplete at upper parts of house " cos they don't do it" Absolutely rude. After I advised them I would make a complaint instead of infilling the big extraction holes properly, they stuffed it with roofing membrane and patched over with cement on very top of surface. Absolute joke
I’ve just wrote a long review, then decided to delete it. The amount of issues, I’d need to write a book. Let me just summarise. I wanted cavity wall insulation under the government scheme. All I got was damage, lies, abuse, left waiting around for no show visits, promised calls/emails, oh and most importantly I didn’t even get the cavity wall insulation, even though it had taken 13 months just to get the “surveyor” on site. You can always tell a cowboy operation, if you ask a couple of important questions, so as not to have your property ruined, they all of a sudden make up fabricated reasons not to do the job. Go figure.
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US
Dyson completed the extraction of rubble and old foam from our cavity walls prior to having new bead insulation installed. Lee and Leon turned up on time and worked hard throughout. They even returned the following day (which they hadn’t planned for) so that the job could be completed to a high standard. They kept us informed throughout the process and left all work areas clean and tidy. Would certainly recommend.
Date of experience: October 28, 2022
Dyson energy services are owned by CIGA .Cavity Insulation Guarantee Agency. Or at least they take orders from CIGA .I know this because i asked for a cavity wall insulation extraction and Dysons tell me they will have to ask CIGA .I asked why and they said ,they may not let them do it and we dont want to lose work from them .So by this point you will know Dyson give you a Ciga Guarantee .My review on them is also on here . Any way Dyson said when they hear back from Dyson they will call me .I asked if they were an independent company and they said yes . I asked why do you need to ask CIGA then .Any how days later i chased things up and they said they havnt hear back yet .I asked what are you waiting for and they said if they are aloud to extract the insulation or not . An hour later Dyson phoned me and said we have heared back from CIGA and we wont be doing the extraction . Obviously CIGA THAT GIVE OUT GUARANTEES THAT ARE NOT WORTH THE PAPER THEY ARE WRITTEN ON HAVE SAID NOT TOO WORK ON MY HOME . I thought Dyson was a well known good company .But it would seem they are not better than Ciga and all the other companies that destroy peoples homes just so they can line their pockets with your money and the governments money .Oh and Ciga will withdraw your GUARANTEE any time they wish .Thats the point when you have an issue with the insulation and they tell you they will look after you because you have a 25 year Guarantee .But actually do nothing .They will tell you they are on with the matter but NOT .So if you have a guarantee from Dyson energy services .take it too the toilet with you and save your toilet paper .Seriously i have recordings of the conversations the guarantee is worth less than your toilet paper and so is both companies words . One more thing Holly the so called manager really needs to brush up on her people skills . VERY RUDE .But then CIGA pull Dyson strings . Check out my review on CIGA .all ties together . Update . If my comments are slanderous take me to court. I have recordings and witnesses of our conversation. I never once spoke to you in any abusive way. That's is CIGA WORDS THAT YOU ARE USING BECAUSE THAT'S WHAT THEY CLAIM ALSO. MY REVIEW IS CORRECT. YOU DID ACT ON WHAT CIGA TOLD YOU TO DO and the 25year GUARANTEE IS NOT WORTH THE PAPER IT IS WRITTEN ON. AS I CAN ALSO PROVE THIS. I GOT MY GUARANTEE IN 2014. MY Guarantee should run out in 2039. But GIGA HAS WITHDRAWN IT MAKING IT INVALID. FOR NOT GOOD REASON. SO IF THEY CAN DO THAT TO ME AND I KNOW THEY HAVE DONE TO OTHERS. KINDA TELLS THE PUBLIC WHAT THE GUARANTEE IS WORTH. ESPECIALLY WITH A CIGA STAMP ON IT. I HAVE NO REASON TO LIE ONLY MAKE THE PUBLIC AWARE OF SCAMS. I ASKED DYSON FOR WHY THEY WOULDN'T EXTRACT THE INSULATION IN WRITING THEY TOLD ME AT FIRST THEY WORD BUT HAD NO INTENTIONS THEN COME UP WITH THE EXCUSE I WAS ABUSIVE. MY RECORDINGS SAY OTHERWISE. ALSO I WOULD OF BEEN A CUSTOMER IF CIGA WOULD LET YOU. BUT YOU WAS WAITING ON CIGA GETTING BACK TO. TO SAY YES YOU CAN DO IT OR NO YOU CAN'T. SO WHY IS IN CHARGE OF WHAT DYSON CAN AND CAN'T DO. I ASK THE PUBLIC WHAT THEY THINK. New update on Dyson . I dont have an argument with Dyson I am clearly letting the public know that CIGA pull all the strings .They asked CIGA if THEY can do the cavity wall extraction and they said no .I would of been a customer had THEY been an independent company and not had to ask permission .Holly i believe manageress of DYSON told me she was waiting on CIGA TO reply. TO SAY YES OR NO FOR THEM TO BE ALOUD TO DO THE EXTRACTION .AND THE REPLY WAS IN HER OWN WORDS ( THAT I HAVE RECIEVED A REPLY FROM CIGA AND WE WILL NOT BE DOING THE EXTRACTION).Kind off says it all . Oh and as for the help DYSON claim to have tried to give me .I have never had any help from Dyson .Also in the past DYSON did provide me with a service with loft insulation and THEY obviously didnt do that right as another company had too top it up .But then that so called guarantee will not be valid also .Because CIGA PULL THE STRINGS AND WILL INVALIDATE ANY GUARANTEES AS AND WHEN THEY CHOOSE TOO . PEOPLE IF YOU WANT A GUARANTEE THAT IS VALID AND WILL STAY VALID .WELL I DONT THING YOU NEED TO KNOW THE ANSWER TO THAT .
Date of experience: July 26, 2022
If you want your home trashed by degenerates then this is the company for you. They literally smashed the corner of my roof off and rather than tell me what they'd done, they removed the roof tiles which they had smashed off and took them home in their van. I contacted them, told Jason Clark what had happened and was told to send them an email which did along with photographs of the roof damage. That was nearly a month ago and I've had no reply, the roof is still wide open like reactor 4 at Chenobyl in 1986. They filled my home with glass fibre, left a tonne of broken bricks, old mortar, glass fibre tufts which they'd used to plug the holes, and thousands of polystyrene balls littering the garden and track next to my home. They also disturbed some nesting chicks which I had asked them politely not to go near which resulted in the chicks dying because their parents left. Then one of the muppets at their headquarters started phoning me every day at 07:30hrs and letting the phone ring off the hook so I've had to block them. These creatures have no respect for you or your property, or the fact you have to actually live there once they've dropped their toxic bombs. The standard of work is appalling. This company is appalling and honestly a mobile environmental disaster.
Date of experience: June 11, 2022
US
Positive Experience ALL ROUND in: Professionalism, Punctuality, Quality, Responsiveness, Value! I just had a New Boiler fitted. Dyson was Excellent upon Excellent. Just like the previous time they replaced my aging Boiler. (Believe me, at every turn, I know about the cowboys and utter trash out there) ' Dyson are superb - the best of the best! Reading through the other reviews I have no idea at all why there are not so great reviews... on further inspection it seems the underlying issues are due to the pandemic and I would say to take a pinch of salt with regards to those reviews. Services Provided: Installation of heating system and thermostat.
Date of experience: March 3, 2022
Contacted Dyson in December 2021 where spoke to Dawn and completed application for Room in Loft Insulation for my disabled elderly mother and provided all necessary documentation to process application. I've been chasing for an update for over 2months via phone was told they'll call back with an update but never did also sent an email to Kate but also not received any response to date either 😕 I'm now concerned as they processed my mother's application with all her details.
Date of experience: February 22, 2022
US
Installed a boiler for my elderly mother in January 2020. The initial installation was done with a O-ring/gasket missing, so it slowly leaked and cause water damage to the plaster and paint finishes on boths sides of the wall, plus the content of the cupboard. Upon the annual service, the installation was very nearly condemned as the flue was missing a bracket and thus not fully supported and there is a gap in the rooftiles. This would have left my mother without heating or hot water in mid winter. In fairness to Dyson, they did deal with the bracket issue under the warranty, but there is still a gap in the roof tiles. However, worst of all, in all of this, as my mother is hard of hearing, and the heating being off spring through autumn, we have not spotted an incredibly loud noise akin to a spincycle or moped ticking over, emanating from the system. We are informed this is due to the system not being 'balanced' on installation and we are now out of warranty by a matter of days.
Date of experience: February 21, 2022
US
Hi I had cavity wall insulation put in over 10 years ago and I have had nothing but heartache From this as my house has had sooo many damp issues and patches on the wall where the insulation didn't reach. I seem to not get anywhere with dyson insulation and I have contacted them on numerous occasions and they just don't get back to you. I am having to go to an independent bodies that can pursue this on my behalf..
Date of experience: February 16, 2022
Dyson Energy have been simply BRILLIANT! Everyone who I had dealings with were very professional and my contact Dawn always kept me up to date with progress. Recommend highly
Date of experience: November 9, 2021
Would of left 0 stars but not possible. AVOID AVOID AVOID. Had cavity wall and loft insulation installed, despite house not being suitable as I live in a cat 3 area for wind driven rain. Despite this cwi was installed and within 3 weeks started having problems with damp and mould growth. We had non of this prior to installation and am constantly decorating. Dyson did come back on 2 occasions but we are still having problems years later. All communication now falls on deaf ears I have requested this to be removed as it has been incorrectly installed. My next step is to take legal action to recover costs, have the insulation removed and compensation. Please avoid this company at all costs. Once they have the money for the installation they don't want to know. My home is ruined, thanks Dyson
Date of experience: November 4, 2021
