Kind and helpful sales rep - Rob.
Great value and good windows, I was able to afford, thank God.
Great fitters/joiners, very kind and helpful. No issues whatsoever...
The above was a 5 start review. Unfortunately, I am now changing it to a 1 star review. As with every company, everyone is all sweet before the sale, but once they have your money and something goes wrong after, they will always avoid fixing and make excuses, this is what happened with me.
My main large bedroom window, I know something is not right as I hear absolutely everything from outside even as if the window is left open slightly. It is a double glazed window it should not happen. I can hear birds chirping so clearly and it is difficult to get back to sleep in the morning. I also know that there is something wrong with the window because how cold the room can get, I always feel the cold when I enter the room, sitting with shorts or without socks. Something is not right with maybe the mechanism that fully closes the windows as I get the noise and breeze. So, they did send someone to come out, the guy originally said that he did not like the way the job was carried out, then another person came said nothing is wrong, then another one came said nothing is wrong and he should know because the amount of experience he has. So not sure who is telling me the truth. All I know these windows are supposed to reduce the noise, keep the room warm, and that is not happening. I will continue to fight, get it checked independently, raise complaints, get lawyers involved.