DT Footwear Reviews

great and trustworthy

Communication was great. Owner was polite and courteous. Product I ordered came was delivered within 5 working days. Definitely will purchase from DT Footwear again.

I was happy with the shoes I bought for my dad. They were not wide enough. I sent them back according to their directions, paying $16 more dollars. After many rude emails from the owner they finally found my shoes in a warehouse. It will now take another 4 weeks for them to get the shoes and check out the shoes before I will ever get my money back if I ever do!! I will never shop there or suggest anyone shop there.

Do not recommend, Ron seemed nice to deal with, but after waiting 4 months and my package arrived in the correct box only- Boot size and style wrong, it was disappointing. I gave them the benefit of the doubt. I’ve tried twice to reach out, they’ve completely ignored me. Save you money and time, I’ve lost both.

Not a great company. Kind of sketch! I ordered a pair of brown shoes. They charged my credit card and then days later tell me the shoe is not in stock. They send me the email below telling me when they are getting the black shoes in but not a clue when the brown ones will be in. Could be a few months, but they already have my money. Several emails and "Ron" is insisting it says when the brown shoes will be available. "Thank you for your order for Dalton Brown 13 4E. Our inventory system showed one pair left, but we just checked our master list, and that one pair was sold two days ago. At the end of Feb, another container will come in with the Black 13 4E for our warehouses. There is 32 pairs in the Black 13 4E Dalton, coming in on this container but 25 has been pre sold with our back order system. If you want to leave the order open, we will put your name in the "back order file," when it is back in stock, it will be automatically pulled and shipped to you. All Back Orders are filled first when the container comes in."

This place is amazing. They didn’t take my dad’s crap about getting the wrong size. They helped me get the correct measurements and walked me through the process. The owner is amazing

I ordered a pair of shoes and they were out of my size. They immediately called to let me know and credited me for the amount I paid. Very impressed with their customer serve.

Cant supply shoes cant return money Unkind to disabled

I was ordering for my mom, she has health concerns with mostly one foot. Ron called me and helped me figure out the best choice for mom. The shoe are great. Also we live in Saskatchewan Canada.

I have bad feet and I'm on them all day. These shoes are extremely comfortable, very well made and I am sure will make my workday easier.

Very knowledgeable, fast delivery, fits the ankle brace well

WARNING Horrible experience, Ron the owner tried to sell me shoes 1/2 size too big and 2 sizes too narrow because they didn't have the size I ordered and even though I refused them, he sent them anyway! Then he refused to take care of shipping cost to return them. They were not touched or opened, and it was THEIR mistake. They said they won't refund my credit card unless I send them back PRIORITY on MY Dime! Don't order from them. The owner of the company, named Ron, would not take responsibility for his mistake! Just don't order anything from this company!

Ron always offers professional customer service. DTFootwear is the only company I can find that make shoes in a 10E width. Thanks DTF. (Without you, I would have to walk around in flip flops)

Well the personal service with a phone call was fantastic I have already referred several of my friends to you and I will b back when I need shoes thankyou

very helpful , and knowledgeable about their products and foot conditions.

The pair of sneakers I got were too tight. I was able to return them for a wider pair that fit fine. Much appreciated.

Products addressed my needs. Outstanding customer service.

I contacted the number provided on the website to ask questions about their shoes. "Ron" spent over 30mins explaining the shoes I was I questioning for my father. In the end, I ordered 3 pairs! I am hoping the shoes work out for my elderly father, and if so, they have made a long term customer!!

You confirmed an order and debited my account for a product you do not have in stock. However it was advertised as being available. I am waiting to be refunded. I can amend my rating when I receive a full refund for the product and shipping cost. UPDATE: Thank you for your prompt and courteous response. I appreciate the quick and efficient refund for an ordered product that was not available.

The website was easy to navigate. One thing that should be noted is that the cost should be stipulated that it is in u.s. $.. The other thing is that the wait time for the product is a little excessive but for service i am willing to wait and am looking forward to receiving my boots.