DLG LEGAL SERVICES LIMITED

Needed a lot of chasing to get the claim moving. Had to enlist support of Churchill insurance on 2 occasions, and chase personally via phone calls as emails not answered.

Great communication and support through the claims process from Michael Heanue, Legal Assistant.

Even though my claim took a while to get going, cannot thank Lauren Hutchinson enough for her hard work and dedication. She has been the back bone of my case and has never doubted me throughout the whole process. Communication has been brilliant especially when I had to ring pretty much everyday and she did not mind and always had time for me to offer support and reassurance! I am extremely grateful to have had you handling my case. Thankyou Lauren :)

Thank you for talking so clear Father talking to you sir I feel comfortable God made you to pot a smile on my face God bless you

Summer ensured the whole process went smoothly, and our court case went favourably for us.

From day one Ruchi Fowle was amazing. She kept me informed constantly. Absolutely brilliant at resolving my case with speed and the utmost professionalism. Thanks for everything.

I got caught in a position where I needed a form sent to me to see if I could avail myself of DLG's services, but was being sent round the houses trying to find the right person to send it. I hadn't realised I wasn't dealing with DLG themselves, and wrote a 1 star review. By the close of play, DLG had picked up on the issue and I got a call from Tim ( a team leader). Although the failure was not on DLG's side, he just took ownership of the whole issue and getting my application for legal expenses approval submitted. I am hugely grateful: thank you Tim

Very helpful explained everything good

I was unfortunate that my legal expenses section of my insurance company put me with DLG DLG were at best indifferent and worse totally incompetent To the point I reported them to the Legal Ombudsman Unfortunately when I complained to the Legal Ombudsman I didn't know that DLG had lied to Laura (not given her second name on here) Laura who works in legal expense section of my insurance, Laura contacted DLG many times. Laura told me DLG had said they rang me and discussed a letter sent by the other party's solicitor, and I was happy and aware of their letter. DLG never rang and told me about the letter, I didn't know anything about the letter. Laura went back to DLG about their claim they had discussed the letter from the other party's solicitor with me. A lady called Lorraine (one of the managers at DLG) told Laura she would listen to the telephone conversation with myself I have copied below the relevant section from Laura's letter regarding Lorraine listening into the phone call. "Lorraine has listened to the call you had with them on 10 January 2023 and has advised me the content of the letter wasn’t discussed, which wasn’t what they had told me earlier" Not only is DLG worse than useless, BUT they fabricated a conversation to someone in legal expenses to cover their own back as they didn't do their job!!!!! And this is a law firm! who lie I didn't have this information at the time of going to the Legal Ombudsman This lie only came about when the other party complained I had ignored their solicitor over a year later DLG you are a disgrace! Lets see what the Legal Ombudsman think of this Best still DLG didn't even apologise to me

Vikki gave me continuous updates and was really supportive throughout the process. She elevated any unnecessary stress and really fought for me to get the best possible settlement.

I was very Happy with the way Ruchi Fowle handled my accident claim, she was professional, thorough and kept me updated at every stage. I was very lucky to have her as my solicitor.

Great customer service . They’ve been really good dealing with our claim

We had Lauren as our agent. She has been a god send, sorted everything for us, with us having to do very little ourselves. So polite kind and patient with us as we have never had a situation like this before. A credit to the company. We cannot speak highly of her.

Scott was really helpful and informative of the process taking time to explain it all ,thank you so much

Awful company! Bought upon me a wrongful CCJ for a car accident that I was not involved in! It has taken me almost 12 months to clear my name from this and DLG legal services messed up another 3 times submitted paperwork to the court to remove the CCJ. They barely corresponded to my emails requesting updates and finally I have to find out from the court a week after the CCJ has been removed rather than DLG having the decency to email to let me know and apologise for the whole mess! Steer clear of this company if you have sense.

Thank you to DLG legal services team. My sincerest gratitude to Mr. Graham Dent who handled my case with great professionalism and unwavering dedication. Your strategic approach, the minute you took my case made me believe that you can do it. Thank you for providing me the justice I deserve. I believe you can go way ahead providing legal justice for people in need. "Blessed are they who maintain justice, who constantly do what is right."

Very helpful, made everything easy to understand.

Long running outstanding claim Aggie at DLG was excellent in communicating the position on several occasions over nearly 12 months before resolution. She was also very realistic with expected timescales and exactly where we were in the procedure and what the next steps would be. Top level service!

Claim took a long time to settle but due to repeated in depth reviews was settled for 3x what I expected. Very satisfied

Just completed a personal injury claim using DLG legal services through my home insurance legal cover. The lawyer assigned was thorough, kept me informed and always polite. She took me through each step professionally, always explaining clearly and helped me to obtain an agreeable settlement. Thank you