Dexters Estate Agents receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Renting out your home of over 14 years is never easy, logistically or emotionally. Elizabeth and the team at Dexters have guided us through this journey with professionalism, diplomacy, and efficiency. We’re incredibly grateful for their support and understanding, especially given that the process is rarely straightforward or predictable. Thank you!
Dexters - especially Joshua Anthony - have made the renting process really straightforward. Joshua responds to queries immediately, gets things moving, and keeps you updated - you couldn't ask for more!
Bethan Pike was our property manager and has probably been the most caring and attentive person we've had manage our tenancy. When we ever had issues with the property, she was always responsive and helpful and also managed the end of our tenancy/deposit very well, handling a dispute with our landlord. We've had horrendous experiences with estate agents and private landlords in the past so it's a breath of fresh air to know there are great people out there.
Lottie at Dexters in Surbiton was on the ball, and always called me back if I left a message. She is very helpful and keen, and a great asset to Dexters. I would recommend using Lottie for your next house sale.
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Jessica-Joy Beau-Wright was very helpful. She put the wheels in motion very swiftly to start getting things done with our property!
Date of experience: November 30, 2023
Kelly has been very helpful in visiting the property to check how we’re getting on and to see if any issues needed addressing.
Date of experience: November 30, 2023
Jadasa is an excellent property manager! Jadasa responds promptly to calls and/or emails and coordinates maintenance/repairs to be completed in a timely manner. Oftentimes things are repaired same day. I am grateful to have her managing our home.
Date of experience: November 30, 2023
Fantastic service and an absolutely lovely team to work with. Very honest with their advice but also willing to listen and work to my expectations. Would recommend them to anyone!
Date of experience: November 30, 2023
US
Despite many challenging situations with Dexters staff (including the out of hours helpline who were not helpful when my boiler broke during winter) and other such instances - Natasha and Saad in the Great Eastern Street branch have been the saving grace for Dexters. Since taking over, Natasha has been extremely professional, mediated resolutions that are fair between tenant and landlord and been responsive to significant issues in the flat (through no fault of anyone’s). If only Dexters had more people like Natasha.. I think tenants would enjoy their experience! Suggestion - get Natasha to lead and train all property management staff to represent tenants and landlord like she has with my situation! very impressed with Saad - he has a very good manner and etiquette in speaking to people and good customer service and strong understanding of managing issues, timelines and remediation. Again, Saad should continue to be front facing and train other colleagues.
Date of experience: November 30, 2023
Really happy with the service received. Kelly is lovely
Date of experience: November 29, 2023
US
Avoid, avoid, avoid! What started out as a promising experience quickly descended into an incredibly frustrating and stressful ordeal with consultants at the Muswell Hill branch. I was due to move into a new rental property in two-working days time. I had paid my holding deposit and successfully gone through the referencing process. The only thing remaining was to sign the tenancy agreement. But, to my great surprise, I received an email with two-working days to go before my move informing me that the landlady had gone with someone else. As you can imagine, this has massively blindsided me and now I face the real prospect of being made homeless with almost no time to find alternative accommodation. It is unconscionable for agents to treat people this terrible way and has left me with not a terribly high opinion of Dexters.
Date of experience: November 29, 2023
