Dexters Estate Agents receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Renting out your home of over 14 years is never easy, logistically or emotionally. Elizabeth and the team at Dexters have guided us through this journey with professionalism, diplomacy, and efficiency. We’re incredibly grateful for their support and understanding, especially given that the process is rarely straightforward or predictable. Thank you!
Dexters - especially Joshua Anthony - have made the renting process really straightforward. Joshua responds to queries immediately, gets things moving, and keeps you updated - you couldn't ask for more!
Bethan Pike was our property manager and has probably been the most caring and attentive person we've had manage our tenancy. When we ever had issues with the property, she was always responsive and helpful and also managed the end of our tenancy/deposit very well, handling a dispute with our landlord. We've had horrendous experiences with estate agents and private landlords in the past so it's a breath of fresh air to know there are great people out there.
Lottie at Dexters in Surbiton was on the ball, and always called me back if I left a message. She is very helpful and keen, and a great asset to Dexters. I would recommend using Lottie for your next house sale.
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Bailey S. - thank you for sorting out the couple of issues we had. Great service! ..and you kept us informed through out, and we’re happy with the resolution. We also appreciate you stepping in on this one.
Date of experience: February 9, 2024
US
Many thanks to Natalie for dealing with and resolving a lettings account query so quickly. Very much appreciated, as was her follow up phone call to ensure that I was happy with the outcome and to check that there were no other issues. Great client service.
Date of experience: February 9, 2024
Worst agent ever. I travelled 1 hour for a viewing and they cancelled the appointment 15 mins before the viewing. WASTE OF TIME. AVOID.
Date of experience: February 7, 2024
US
So many of the properties I've called Dexters about have already been sold, are under offer etc. To the point where it just seems like a waste of time to call about their listings. Property hunting is already time consuming enough. I complained to a Dexter agent about this and he said it keeps Dexter's housing stock looking high. Yeah right, good for Dexters, lousy for customers.
Date of experience: February 7, 2024
US
As a Landlord whose property Dexters has managed for many years, I am on the whole satisfied. The sales side of Dexters is 5 star plus, in my point of view. Zahra, who I deal with, is early on the case at the end of each tenancy and works flat out to find the best tenant for me. She gives very good advice but also listens to my requirements as a client. What lets Dexters down a little, for me, is its property management team. They operate a sort of pool system, which gives me the feeling that no one is taking personal responsibility. Often when I call the office I find I directed to someone new who I have not spoken to before. Quite often important pieces of information have been left off my file by the previous colleague. In addition, some of the staff seem inexperienced in the maintenance issues which they are handling. It would be good if I was kept updated on who my personal contact was at any point in time.
Date of experience: February 6, 2024
US
Callum was 100% committed to the sale of our property, he was dedicated & communicated with me regularly, always willing to explain anything we were unsure of. Callum & Fadi were both amazing in supporting us through the journey of our sale! We were very happy with the service & kindness they both showed us. Thankyou Callum & Fadi at Sunbury branch. Mandy, Jason & Mia.
Date of experience: February 5, 2024
A dreadful experience from start to finish - bought a new home through the west London new homes team and we were treated appallingly. I’d rather entrust my house sale or purchase to a lunatic than these sharks.
Date of experience: February 4, 2024
Ella was super friendly and helpful during a viewing, following up with our questions over email too following the appointment. Thanks for your continued help to find us a property.
Date of experience: January 29, 2024
