Dexters Estate Agents receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Renting out your home of over 14 years is never easy, logistically or emotionally. Elizabeth and the team at Dexters have guided us through this journey with professionalism, diplomacy, and efficiency. We’re incredibly grateful for their support and understanding, especially given that the process is rarely straightforward or predictable. Thank you!
Dexters - especially Joshua Anthony - have made the renting process really straightforward. Joshua responds to queries immediately, gets things moving, and keeps you updated - you couldn't ask for more!
Bethan Pike was our property manager and has probably been the most caring and attentive person we've had manage our tenancy. When we ever had issues with the property, she was always responsive and helpful and also managed the end of our tenancy/deposit very well, handling a dispute with our landlord. We've had horrendous experiences with estate agents and private landlords in the past so it's a breath of fresh air to know there are great people out there.
Lottie at Dexters in Surbiton was on the ball, and always called me back if I left a message. She is very helpful and keen, and a great asset to Dexters. I would recommend using Lottie for your next house sale.
No description available yet.
Website
dexters.co.uk1,000 total • Write a review
Monika is a very professional and capable person! Since I am not residing in the UK I very often have to deal with various issues regarding my flat in London and Monika is the person who sorts out in a very quick and professional way all issues!
We’ve been with Dexter for the past few years, we always been happy with everything, all member of staff is helpful, recently we had a visit with Nabil very professional and polite person, also he help us very quick to find someone to fix our maintenance, , many thanks again
Excellent Estate agency. I want to thank Josep, he was very polite and helped us a lot. I definitely recommend this agency.
I give 5 stars to Remi at Dexters as he is very efficient and he does what he says and always keeps his word. However, in the many years they managed the property I live at, the colleagues that previously managed the property were mot helpful. They would always say they would send the appropriate people to fix things and then they wouldn’t follow through. Something that needs serious improvement is to hire competent, knowledgeable and hard working people to fix things and not send always the same lazy careless people who come and break things even more or they do a easy half fix and leave and email the agency with a pic saying its all fixed. Even worse and out of Dexters control is the council of Westminster sending people to fix windows who come and literally say that the work requires 2 hours and they are not up for it so they patch things up with glue and plastic pieces in 5 min, take a pic and say its done in the middle of the winter with a baby in the house, leaving the window unfixed for a privately rented property.
Monika is always very attentive, thorough, professional and friendly.
Alistair MaClean was helpful and proactive in ensuring that all parties were fully informed throughout the conveyancing process and acted as a great liaison between solicitors. It would be great to work with Alistair again in the future.
We have bought and sold a number of properties over the last 30 plus years with differing experiences. None of these have been particularly positive. We hired Dexter’s in London Bridge in April 2024 as they seemed to come across from the outset as if they genuinely seemed to know what they were doing. Being at the top of the chain in central London with no property to buy, the process should have been relatively straightforward. After some initial viewings we received an offer within the first few days although we had noted the complete lack of agent knowledge during the viewing process as we heard the answers provided to viewers over our Ring security cameras. An example: viewer asked how old our 1920’s property was. Answer…late 1960’s, and so on. Basic stuff and quite astonishing ! I negotiated the offer with the agent who seemed to think a significantly lower price to the one we had set might have been acceptable. Having made it clear it was not, we accepted pretty much what we were asking for in the first place. I should not have needed to have held that conversation. As is the way in England & Wales a buyer can pull out of the process at any time leading up to exchange. Needless to say that after 6 weeks of engaging with solicitors and getting everything ready, our buyers pulled out of the sale with no reason given. We believe they couldn’t get their mortgage agreed and had not been vetted properly by Dexters. They didn’t agree of course. We accepted another offer 2 weeks later, in June. The buyers had their leasehold property under offer. The next few months were painful to say the least. Our solicitors did all the work and were extremely responsive, going above and beyond chasing the buyers solicitors who in turn chased at the bottom of the chain. The leasehold nature of our buyers property made things needlessly complicated with their buyers solicitors taking an eternity to get anything done. This was not helped by the shockingly poor leasehold management company being involved, L&Q. Our buyers were as equally frustrated as we were, having got everything into place on their side and wanted to be in no later than September as they was expecting their first baby that month. Notwithstanding this, throughout the whole process we were never kept updated by Dexters. We constantly had to chase them and they seemed to have entirely forgotten that we were their clients. Out fixed rate mortgage deal expired during this process resulting in significant additional mortgage cost plus paying double fees to our solicitors due to the first sale falling through. The silence from Dexter’s was appalling. It is high time estate agents were required to be both professionally qualified and licensed. It seemed to us that paying the estate agents (for doing very little) more than 3 times the amount of our solicitors not only grossly unfair but inequitable and nonsensical ! Our solicitor did all the work, the agents didn’t appear to give a damn. After more than 6 months from the time our property went on the market, we finally completed in early October and we hope our buyers have recovered from an unnecessarily convoluted and stressful experience. So much for a “straightforward process”. Dexters “client service” was singularly absent. We would not recommend them to anyone.
Dexters have been managing the rental of our property in St Margarets for 11 years. We have been very happy with the service to date. We have recently moved to the full management package and we are extremely pleased with the service that we are receiving from Marco Correia who is our dedicated property manager and all the St Margarets team. Would recommend
We rent a property through Dexter’s and have been here for 6 years. It has been seamless throughout, and any problems we have are quickly resolved. Special shout out our property manager Neil Plit for swiftly helping us through some urgent heating issues recently. 🌟
Dexters has been managing our rental property in Kew, Richmond for a couple of years and we are extremely satisfied. The entire team, especially the property management staff, has been professional, responsive, and a pleasure to work with. Marco Correia, in particular, has been outstanding. I highly recommend them as the go-to estate agents for renting a property.
