11 months ago
Non sono affidabili e rubano i soldi e non mi hanno consegnato il cibo la mia esperienza é stata pessima
11 months ago
I booked a baggage courier from delhi to my hometown. They charged initially once paid I need to keep on follow up for pickup. Everyday they had different excuses. After 1.5 months when I checked the... See more
11 months ago
Had 2 large boxes delivered today by DX 2 really helpful guys took the boxes directly to the garage. Rob & ley from South East London.
Tinotenda Was so attentive and helpful to me. She went out of her way to assist me with tracking my order and even called me to let me know my driver was nearby. This is what excellent customer service looks like. Well done delivery.com!
Called promptly, gave me a clear and thorough update on the status of my order, and then worked with me to get it resolved. I really appreciated the courteous, proactive and complete information provided throughout the call - including the explanation of the next steps/process at the end. Great customer service.
Answered phone and resolved question quickly
Very helpful
Super helpful!! Kind and understanding and worked with me to get my money back when the places I ordered from failed to deliver.
Kyle was a great help with a delivery problem. I had ordered a meal from Red Lobster and it never came. The manager at Red Lobster informed me that I was not the only customer who had trouble with delivery.com. I wrote to company to complain, disputed transaction with my bank, especially when your company double billed my credit card!! Kyle was able to resolve the issue and is crediting my account. However, since this is not the first time I have had a similar problem with delivery, I will NEVER use your company again!! But Kyle was very patient and very helpful.
Outstanding customer support.
Brooklyn, NY - the app closed out after I completed my first purchase. I waited 30 min before reordering just incase the vendor received my first order. I placed a second order and called your Help Desk to confirm I wasn’t double ordering. The attendant on the phone service was wonderful. They confirmed that my first order didn’t process. I’ve had this happen before with the app when it shuts down after placing a re-order.
Kyle not only was helpful in resolving my issue, but made himself available when I called back so he could speak to the right person at the merchant location. Great employee, and great customer service rep!
I was helped tremendously by the representative who answered the phone.He deserves high praises.He did a great job
Matthew Koen was of great help! I am a third party employment verifier, I contacted via virtual chat to see how to verify employment for our job applicant, Matthew was able to assist with everything I requested, and it was nice to know I was speaking to a real person that wanted to help me accomplish what I reached out about! Thanks Matthew!
Called today to track down a receipt for my boss who placed a food order on Delivery.com a while ago. Figo was extremely helpful and was able to find the receipt no problem and immediately sent it over. Super helpful!!
Kyle was very helpful with getting my issue resolved and was very responsive, not making me wait long between messages back and forth.
He was courteous and helpful
I spoke to Matthew who took the time to make sure the issue was resolved.
The representative was great on fixing an order that was cancelled by the merchant, however, this has happened more times than I can count , it's pretty annoying. Thanks to the rep for their help and assistance at least on getting my money returned to me .
Bad ordering experience but excellent support. I really appreciated Kyle's friendly and fast assistance.
Good communicator, and very helpful.
He was really nice. Would have liked to be given a bit more compensation credit, but he (Liam) did his best to help me out which I appreciate. Thanks much!
IThe customer service representative was extremely helpful friendly and courteous in assisting getting the gift card credit applied to my account.
Based on analysis of 347 reviews rated 1-2 stars for delivery.com
“5 months when I checked the status it showed status as delivered and upon checking with delivery guy I came to know...”
“On Nantucket Island, the delivery wait time and level of service is abysmal”
“Refund took a bit but good they offered it”
“I waited for 2 hours and then the restaurant closed and they cancelled the order”
“I booked a baggage courier from delhi to my hometown”
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Delivery.com receives a mixed reception from its users, with a significant number of complaints overshadowing the positive experiences. While some customers praise the helpfulness and efficiency of the staff, highlighting quick responses and effective problem-solving, many others report severe issues with order fulfillment and delivery reliability. Common complaints include long wait times, incorrect deliveries, and a lack of accountability when problems arise. Reviewers express frustration over lost money and unfulfilled orders, describing their experiences as scams. Despite the negative feedback, a portion of users appreciates the service and the ability to redeem points for purchases, indicating that there are redeeming qualities in customer service. Overall, the sentiment leans heavily negative, reflecting widespread dissatisfaction with the service.
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