Cynergy Bank Reviews

Carter was very helpful,

My very first contact and dealings with the Company was a pleasure professional and polite and suited my requirements perfectly.

Based on very experience as I have yet to complete a transaction with Synergy, their telephone service is under manned. I finally got through after about 20 minutes, went through security and was on the cusp of him giving me the information when he suddenly couldn't hear me any longer and hung up. I waited for him to call back but he didn't. I called back and waited another 15 -20 min, had to explain my problem again as no notes had been taken. Went through security again, this time I failed and was told I had to complete a form within 15 minutes or I would be locked out. I said that was unnecessarily stressful, then he said 'have a nice day.' I am still waiting for an ISA to be transferred. It is currently in between banks somewhere and I am getting more and more stressed each time I contact this bank. Just failed the photo id/licence security after following their brief instructions which were unclear.

Lesley actively listened during the conversation. Consequently the desired outcome was achieved. Thank you Lesley. MD

I have really good experience with Cynergy so far. No problems with transfers or withdrawals. Recently I had a problem logging in but advisor explained to me step by step what to do. I wanted to say special thank you to Carly from Belfast.

Easy to access and they offered the best ISA rates for me, above my original ISA provider

We do find the online website a little old-fashioned. Despite this, any problems we have encountered have been swiftly and efficiently dealt with by their customer service operatives.

Customer friendly web site.

Easy to use and efficient

Very efficient service

Easy to open account and pleased with interest on account

Helpful and quick service

Straight forward and fast process.

Quick and straightforward to open account

Easy to connect and create an account, straight forward questions easy to follow and answer and transfering money in extremely quick to get on the account.

Simplicity of opening accounts

As an existing account holder, opening a different type of savings account is made extremely easy!

Trouble free experience opening an ISA. Refreshing as can be a hassle.

In two years of having an online account I've still not been able to access the account. Even with bank staff helping on phone. Staff are pleasant, but they can't get me into account. I've given up. When my account matured, I will close for good. J M. Basingstoke.

Excellent response to my issue, helpful, friendly and professional.