Very helpful & friendly help
Very helpful & friendly help - managed to sort multiple issues at the same time. Thank you very much!

Cybertill is a cloud-based retail software provider specializing in end-to-end Electronic Point of Sale (EPoS) systems designed for retailers, charities, and visitor attractions. The company offers a comprehensive suite of solutions that integrate real-time EPoS capabilities with retail management tools, enabling businesses to efficiently manage sales across various channels, including online, in-store, and mobile platforms. Targeting growing businesses, Cybertill's products like RetailStore and CharityStore aim to enhance operational efficiency and maximize profitability. With a focus on innovation and service, the company supports thousands of retail locations worldwide, facilitating secure transactions and helping clients unlock additional revenue streams through features such as their 'Round Up' donation solution for charities.
Cybertill receives a largely positive reception from its users, with many praising the helpfulness and responsiveness of the support team. Reviewers frequently highlight the excellent service provided by staff like Simon and Harry, who are noted for their effective training and problem-solving abilities.
Customers appreciate the quick response times and the thorough assistance they receive, particularly when dealing with technical issues or training sessions. However, some users express frustration with the system's reliability, citing instances of poor customer service and non-responsiveness, especially when issues arise with their tills. Despite these criticisms, the overall sentiment remains favorable, as many customers feel supported and satisfied with Cybertill's offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 5.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“We've been working with this team for just over 12 months now and have consistently received a great level of service”
“I work in the pdsa on till and I would of giving them no stars as Customer service is appaling they say they will rin...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Retail.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 60 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: Cybertill is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 4.6).
60 reviews of Cybertill. Filter by what matters to you.
Very helpful & friendly help - managed to sort multiple issues at the same time. Thank you very much!
After a long a difficult process to finally get through to Harry Hart was a god send, he was very helpful and calm in nature. He also gave me advice I can use in the future. Thanks Harry, great service
We have used Cybertill for 10 years, and have always been happy with their service and communication. Recently, we had a new Magento website designed and integrated, and the whole web team has been fantastic from training to ongoing support. We would highly recommend Cybertill to anyone looking for an experienced and reliable EPOS system. Andrew Kelly I.T Manager John Banks Big & Tall Menswear
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We have recently transitioned to Cybertill's CharityStore EPOS system for our charity shops located across the country and we couldn't be happier with the transition. The system is user-friendly and easy to navigate, with all the required features to manage inventory, sales, and all other aspects of running a successful retail operation. The support received from Cybertill from initiation and sales, through to project management, training and helpdesk support has been excellent and incredibly responsive, addressing any questions or concerns quickly and professionally. Beyond the excellent product and support we're now receiving as we are Live, Cybertill has a real commitment to helping charitable organisations succeed. I would highly recommend Cybertill's CharityStore EPOS to any charity looking to enhance their retail operations.
Excellent Service
Excellent, rapid response, common sense advice and Elaine really understands the needs of our business. She is a breath fresh air and a real credit to Cybertill. Elaine has a wide breadth of knowledge and is therefore excellently placed to be able to deal with all queries and issues. A pleasure to work with.
“Hi there, My name is Adele Wylam and I work for QEF. Since we came into work this morning we have had issues with our label printers and after calling your help desk at 9 am , we have been in contact throughout the day .Even though the problem has not been fixed, it has been discovered and I wanted to email you and say thanks to a gentleman called Jacob who has helped me throughout the day. Even when we were disconnected due to internet issues, he made the effort to call the shops landline to keep me informed. Thank you Jacob, your help today has been truly appreciated.
Following a long standing, successful relationship with Cybertill, it would only be right to recognise and appreciate the hard work and dedication that their in-house helpdesk continue to provide day after day, without falter. Their professional and audience centric approach to call handling and problem solving is key to ensuring the smooth running of our retail estate. The helpdesk and their associated teams constantly develop and update their professional practices in line with our own internal processes and procedures, not an easy task when managing as many customers as they do. I'd like to personally thank them for their hard work and look forward to working with them for many more years to come. Keep up the good work team! :)
I ordered a replacement till after our old J2 bit the dust in a big way and Jean was the member of the projects team tasked with setting up our new order. When the estimated delivery date was too long (our staff are using pen and paper!) Jean went above and beyond to get us slotted in much faster! We are SO grateful, and we really appreciate it. Thank you, Jean!
We have always had an excellent working relationship with Cybertill and having been informed of the e-modules they are now offering as an annual membership, I contacted them for details. Elaine Scott's response to this and every question or query was of the highest standard. Elaine was professional, polite, informative and went out of her way to help. A lovely person on top and a credit to Cybertill. Thank you.
We have been using Cybertill for close to 18 years. They are always very helpful and easy to get hold of. the system runs very nicely and has many useful features. Tahnk you Cybertill, Jenny and all the team there!
Always available at the end of the phone and they respond very quickly and 9 times out of 10 they are knowledgeable enough to handle the query straight away. To be sure their product rarely needs assistance as it is so easy to use
From the very first meeting with Ellie to the installation & training with Carina I have been impressed at the attention to detail from Cybertill. Their experience shows through, we have been supported through our first steps at what must be a very difficult working time (late 2020) for them as a group. The level of training has been tailored to our needs and all our staff have had the level of training and reassurance that they require. Many thanks
Right from the beginning, CyberTill have been very informative with no question being too silly/small. Even during the lockdown when everything went on hold, we still had correspondence with them. Training has been completed with Carina who has been absolutely fantastic with excellent knowledge and very approachable. I would definitely recommend CyberTill to anyone who is thinking of changing their till system
We had a presentation with Elaine Scott. She was prepared for any question we asked. The presentation took 2 hours, but we would have liked to listen to her more. She has a wealth of knowledge about the ins and outs of the system. She also replied quickly to all our questions afterwards promptly and professionally.
Very happy with the service so far, having just placed our order. It has been a great experience working with Elaine - she explained the system really clearly with great visuals and no question was a silly question! She spent lots of time explaining options and helping us achieve the solution we need within our budget. We were comparing 3 options for our till and feel confident we have selected the best with Cybertill.
We've been with Cybertill for 5 years. The system has always been extremely reliable. Without them we would not have been able to expand so quickly. We've been particularly lucky to have Jenny Murphy as our accounts manager, who's helped us through thick and thin. A Real asset to their team. Cybertill doesn't have the most modern interface out there, but under the hood it's superior to many of the more sleek looking systems like EPOS Now or Vend. Ultimately, Cybertill is a great company to deal with!
Cybertill is a cloud-based retail software provider specializing in end-to-end Electronic Point of Sale (EPoS) systems designed for retailers, charities, and visitor attractions. The company offers a comprehensive suite of solutions that integrate real-time EPoS capabilities with retail management tools, enabling businesses to efficiently manage sales across various channels, including online, in-store, and mobile platforms. Targeting growing businesses, Cybertill's products like RetailStore and CharityStore aim to enhance operational efficiency and maximize profitability. With a focus on innovation and service, the company supports thousands of retail locations worldwide, facilitating secure transactions and helping clients unlock additional revenue streams through features such as their 'Round Up' donation solution for charities.
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