Your employees are thieves.
Your employees are thieves.

Over a year ago
It took over 2 weeks to get my order. I was told one lie after another . Excuses all the time. I strongly suggest finding another company for your shopping.
Over a year ago
I wish I could give ZERO stars. Emailed them to say I haven't received my order. They did NOT help. They directed me to the savedby claims to report a claim. They are not taking ANY responsibility for... See more
Over a year ago
Still waiting for order and/or a response to my inquiry for tracking. Will be filing fraud on cc Monday morning and reporting to BBB! Lesson learned!
Your employees are thieves.
From selection to customer service, everything was beyond excellent. They are kind, quick, courteous and I can not recommend them enough!
shipped on time
Bourbon was excellent. Fast shipping and great packing. Couldn't ask for more. Thanks.
Fantastic service.
One of the best customer service experiences I have had. I received my order within four days across the other side of the country. Bottles were packaged excellent. And the selection is by far the best I seen. They have so many things I struggle to find in my local liquor store.
Quick,safe delivery. Will use again
My order was delivered on time I was very pleased S Cole
Fast delivery. Had a question if you carry the larger size if Seagrams. But service was great
Great customer service
Prices quite reasonable on my items. Fast free shipping (minimum purchase). Would like to get more 1.75L selection, but can't complain. Hooray for "click for booze at your doorstep."
When I was on website it showed I was ordering crown royal peach and when it was delivered it was regular
All is good. We would order more often with a lower FREE SHIPPING threshold. Premium boxed wines would be a good addition.
Good prices but can't ship liq to Washington state
I made a purchase for the first time and will definitely be using again! Was quick and easy And delivered cross country fast as promised!
This was the best online liquor store Ive encountered.. I used another one and it was horrible.. You guys were awesome
After being disappointed that my shipment didn't arrive on-time, I waited a few extra days expecting to hear something (delay in shipping, unusually high ordering volume) - anything to explain why my order didn't arrive. Nothing. So I started looking into this myself. Turns out, my shipment was 'broken' by the carrier, and deemed 'unable to deliver.' Sure, I was upset when I reached out to customer service, (no update, no word, no nothing) - so what response did I get? No, not a generic 'we're so sorry' or 'we're doing the best we can to fix this,' Nope. Instead, it was attitude. "Once this shipment is returned to us, we can replace the broken products and then send your order out." What a joke. The shipping carrier stated "this shipment cannot be delivered" and that's my fault?? I had to tell YOU that the shipment was broken, you never communicated to ME, the customer. And then, after getting paid by me, and paid by the insurance on the shipping damage - you still wanted to wait and see if anything was salvageable before even attempting to make it right? Well, you can keep your 10% coupon. I won't be ordering from you again. A lot of the products I wanted where either out of stock, or in the wrong size - on top of you lack in concern that products actually make it to the customers. If your going to proactively tell customers there is a problem, please don't get upset with them when it's pointed out to you. I'm not being a pest asking for my order to be fulfilled, I'm being a customer. Or at least, I was.
The online store offers a large variety of wines and spirits at very competitive prices. Delivery is always right on schedule and the product is very securely packaged. This is my favorite online store for this type of merchandise.
fast shipping and accurate product
Bottles arrived intact and on time.
Based on analysis of 53 reviews rated 1-2 stars for Country Wine & Spirits
“Sent the wrong thing in the mail”
“NOT good customer service”
“Promised delivery in 6 days, but was slow to get out, so they changed it to an unacceptable 12 days”
“Worst Experience that I had like a customer”
“Offered to refund the price difference, instead of sending me the right thing”
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Country Wine & Spirits is a premier online liquor store that specializes in a wide selection of premium wines and spirits. With over 3,000 products available, the company caters to a diverse customer base, including individual consumers looking for quality beverages as well as businesses seeking corporate gifts. Their extensive inventory features top-rated brands across various categories, including tequila, vodka, whiskey, rum, and an assortment of wines. The platform is designed to provide an unmatched shopping experience, offering exclusive gifts and special deals for customers. Country Wine & Spirits places a strong emphasis on delivering exceptional choices, making it a go-to destination for wine and spirit enthusiasts. By focusing on quality and variety, the company aims to meet the needs of both casual drinkers and connoisseurs alike.
Country Wine & Spirits generally receives high praise for its fast shipping and quality service, with many customers appreciating the prompt delivery of their orders. However, a significant number of reviewers express frustration over order fulfillment issues, including receiving incorrect items and long shipping delays. Some customers report waiting weeks for their orders, with claims of poor communication from customer service when issues arise. Additionally, there are complaints about items frequently being out of stock, which can disrupt the shopping experience. While many enjoy the products offered, the negative feedback highlights a concerning trend in order management and customer support. Overall, the sentiment is mixed, with a notable portion of consumers dissatisfied with their experiences.
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