Big ups to Maxime for the quick turn around on my question. customer service was excellent.
Looks small but lasts forever I thought the tube would run out fast, but you only need a little bit each time. It spread...Read more
never received the product
The company shipping policies specifically say this item ships from within the United States to a US address. Shipping takes 2 to 4 days. This does not come from the United States. It’s a complete lie. This comes from China. I have demanded that the refund my credit card, but they have not replied.
Bought CUMAbalm for under eye bags - should have realised marketing claims were too good to be believed. This is bordering on scam. The product is very hard and does not come off onto skin easily. This means you have to push too hard along delicate under eye area which drags the skin. I only used it for a week, as my skin looked so much worse after using this, I had to stop. Looked into the return policy as they claim money back guarantee. Then you see the small print says you have to do before picture and try it for 3 months, with picture every month. I’m obviously not going to try the product for 3 months, I’d probably look 90 years old by the time that period was up. DO NOT BUY!!!
Well, to advertise it works in minutes is a bit of an exaggeration. I have tried for a week and nothing. Any decent moisturizer can hydrate, this does but no reduction in puffiness. I knew better than to buy any product from China. That won’t happen aga
This is a SCAM! The Cuma Balm arrived late. It did not provide hydration or help with puffiness. When I asked for refund info it waited until it was over the month since it had been delivered and denied refund (which needed to be send to CHINA!). DO NOT BUY from this Company
CumaBalm ordered 08/20/2025; arrived 09/03/2025. Eager to try it out—washed my face, applied the under-eye balm advertised to drastically reduce—even make disappear—the bags and dark circles under eyes. Another dud. So disappointed—especially for the ridiculous price. I should have checked first the other customer reviews. Lesson learned: Save your money folks. DUD.
It caused my under eye bags to double in size!! Waste of money!!! Do not buy!
I have contacted the company 3 times for my refund. The return package is still sitting in customs since July 12th, as the products come from China. I have asked for a refund and have not been issued one. I would not order from this company since they do not refund if you don’t like it! Plus it cost me almost $20 to return the package and no refund! Don’t buy from them! They do not respond to emails- once they did with shipping info it after that no response!
I have emailed company 3 times for a refund. No response from them. The product did nothing.
After three months of ordering the under eye product, I still haven't received my order. Customer service has ignored my emails, the link to track the order is no longer available. Last time I had access the product was still in China. However I am still getting emails to ask how I like the product and renew. Fortunately I did not subscribe so only out $50......
Unlike another reviewer, I do remember photographs showing extraordinary results. This product feels like a creamy chapstick. It does N O T H I N G for under eye bags. Nothing. I’ll request return and let you know what happens.
I received my Cuma order, and upon opening the packaging, found the product was hard, dry, and completely unusable. I could not roll up the balm at all. It was as if the tube was already used, and was at the bottom of the dispenser. When I contacted the company, I was given a response that orders for the product were delayed, as the product was in such demand - not what I had given as a complaint. Obviously, they hadn’t read my request for a replacement. They then offered a 20% refund, rather than a replacement. I agreed, as I could see I was getting no satisfactory response. I never received the refund nor another response. The company is a fraud.
Predatory upselling techniques. It's been 6 weeks and no products have arrived. Their tracking shows "in transit" for over a month. Stole $242.56 from me. Trying to get my bank to help me. Stay away
I ordered it on 24th June 2025, it is now 8th August and still haven't received it. I have sent numerous emails to them, but no reply. I have asked for a refund. I think this is a very dodgy company
An Instagram scam that I fell for-shame on me. This is just an expensive glorified chapstick. Don’t waste your money.
I wish I could give zero. Total scam artists. and Liars. Been almost 40 days and still haven't received. ASked for a refund and they either ignored me or tried to gaslight me asking me to provide the same details I have now provided over and over and over. Lied and said it was coming from europe but tracking clearly shows it coming from China. STILL waiting to be refunded.
It is exactly like a lip balm, possibly scented with lemon or citronella. Used it for a couple of weeks, didn't do anything, doesn't go on nicely, pulled my delicate under eye when applying. I think this is a scam
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Reviewers frequently report negative experiences with CUMA Skincare, citing customer pain points more often than praise. Common complaints include product, company, return, refund. A smaller set of reviewers mention positives such as maxime, customer, order, skin. Overall sentiment is predominantly negative based on 60 reviews and an average rating of 2.3 stars.