When I decided to cancel my order I was…
When I decided to cancel my order I was surprised at how easy it was .Thank you.
Big ups to Maxime for the quick turn around on my question. customer service was excellent.
Looks small but lasts forever I thought the tube would run out fast, but you only need a little bit each time. It spread...Read more
never received the product
When I decided to cancel my order I was surprised at how easy it was .Thank you.
I switched from many brands before I tried CUMA. With this one, I finally saw progress. My redness reduced, my tone evened out, and my skin texture feels soft again. I feel more comfortable without makeup because my skin looks better on its own. I love how straightforward this product feels, and I trust it to keep my skin consistent. CUMA gave me results I could not find elsewhere.
I bought this chap stick. Yea, thats correct. That's all it is packaged as cumabalm. Don't waste your money. My stick fell out of my tube after the 5th use If it sounds to good to be true it is. I throw away 80$. I ordered 1 they sent me 2 and charged me
Bought 3 balms to save money. They are, basically, like chapstick tubes. Two of them are broken. I reached out MANY times in the past 2 weeks and nothing. DO NOT BUY from this company. Zero customer service.
I would choose minus stars if that was an option. Everything is bad about this company and product. Scam - stay away!
I used the CUMA balm product morning and night for over a month and I saw no improvement!!! The product doesn’t move up when you twist it (like a chap stick). It took three weeks to arrive. I have contacted the company twice on their email address and have not heard from them! DO NOT WASTE YOUR MONEY on this crappy product!
Most of the Puffiness gone! At 77 years old, I had little hope of ever seeing the bags under my eyes gone. This product has helped to reduce the puffiness so that there is almost a non-noticeable tiny puff.
I just like it....smooth and easy to use.
My mom had started feeling less confidence because of aging, so I bought the Cuma products for her 3 months ago and she is a different person now. Her confidence is back and her skin looks much better. Thanks guys for an amazing product range
HORRIBLE!!! Don't ever purchase ANYTHING from this company! Not only did they scam me when I purchased 3 units by sending me 7 and charging me for all 7 that I did not order, but on top of that, the product SUCKS! Does NOTHING! They don't respond to emails and their phone number hangs up on you after a couple of rings!
Poor customer service. Items are shipped from CHINA. They do not offer a return authorization label…. the company expects the customer to pay for the shipping! Shipping costs as much as the product. They do not have a warehouse address in The United States even though the package has a return address from a warehouse in the United States! It’s a very frustrating and ridiculous way to treat customers.
Idont recommend anyone to buy from them they don’t have credibility with costumers, I have used the product one month I didn’t see any result at all when I email them to return my money they ignored me compeletely and nobody respond my email until now ( more then 3 months) I contacted the team on Facebook they were telling me at the beginning that they will ask for follow up with me after that when I message them to follow my case they seen my message without respond. Their service 0 And their product as well Think twice before wasting your money
Awful. Product is just a chapstick, no colour which means no/ minimal healing cumin. Drags under eye area which is SO bad for it. To return I have to use for 3 months, or pay to return to CHINA! And then they apparently still dont refund. Net reviews are bad, kicking myself for not looking deeper. They are just preying on woman who are desperate to get rid of their undereye bags, shame on you!
This product doesn't work! It does nothing for the puffiness and seems to make my wrinkles worse. If I put on powder it cakes up. Do not waste your money. It says it's from Florida or Texas but it came from CHINA.
I ordered two sticks of CumaBalm. When they arrived, one was defective, resulting in the product not swiveling up, so it's unusable. The other functions normally. I contacted the company and was told that I need to review a video that was attached to the response to see how to operate it. It's the same mechanism as on a tube of lipstick or lip balm, so no explanation needed! The referenced video, however, was not attached. I responded back. After three more e-mails from me, I finally received a response. I can return the product ONLY if it is unopened and unused. Of course it's opened. That's how I know it is defective! Additionally, shipping to return it is on me. Of course the company purports on its site that it is in Florida, but the product is manufactured in, and shipped from, China--and has to be returned to China. There is no record with the BBB of this company, and calls to the phone number given on the site go unanswered, not even by voicemail. On top of all that, there is a warning on the label that, "The safety of this product has not been determined." Ultimate scam, and I bought into it. Hopefully others will read this review and not fall into the same trap. At this point I am trying to dispute the charge with my credit card company, hoping to get my money back for the defective tube. Lesson learned. NEVER order from a company you're unfamiliar with unless you thoroughly check it out.
I made an order and noticed (before they processed it) that the shipping address is wrong. I tried to email and to call. Nobody has answered.
Another scam!!!!!!!! RUN.................
When I found this product it was around 6/2025, like everything else out there, it sounded too good to be true. I decided to try this product to find out what the hype was all about. Since it came with a refund I knew I could not go wrong. I tried the item for over a month, close to two and I saw no changes at all. I would use it faithfully as instructed, but to my surprise? it never worked. I contacted the company for a refund. They responded with an absurd list of things that needed to be done. If used, not used, just a return. Well I knew I was not getting a refund. On top of that I was responsible for paying for the return, which was not right. In the end, this company is a fraud and anyone who says it works must have been paid off. This product does nothing to correct the appearance of bags, circles, darkness nothing!
I received my order of 3 sticks and found that they were too hard to rub under my eyes and were stretching the skin. I reached out immediately to return the goods. After 10 emails since August 17, they finally responded on September 9 . They said I could return them, but have to pay the freight to China!! Their website lists a Florida address. The cost of shipping to China is more than the cost of goods! They do offer 10% refund if you don't want to spend the money for shipping to China. This is a good deal for them so they don't have to honor their return policy. Furthermore, the address listed on their web site is the same used by a completely other company that sells multiple products on the internet. I would not have made the purchase if I'd known they were coming from China.
From what I had read this product looked good and I thought what have I got to lose as they had a 90 day money back guarantee. I received the product pretty quickly and had a few initial questions so emailed them through of which they were pretty quick to respond to. After a month of using the product I didn’t notice much change so I emailed them again to see how long I should wait before I should expect to see the results … no response .. I followed up a week later with another email asking the same question… no response … I was coming up to my 90 days and felt the product had not worked so I requested a refund under the 90 day guarantee.. radio silence .. I was beginning to think there was a problem on my side with my emails getting through, so I sent another email (without mentioning anything about returning the goods) and I got a response!! When I replied saying I wanted to return the goods, radio silence again!!! So I feel it’s a bit of a scam if you want to return the product!
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Reviewers frequently report negative experiences with CUMA Skincare, citing customer pain points more often than praise. Common complaints include product, company, return, refund. A smaller set of reviewers mention positives such as maxime, customer, order, skin. Overall sentiment is predominantly negative based on 60 reviews and an average rating of 2.3 stars.