CUMA Skincare
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I ordered two sticks of CumaBalm
I ordered two sticks of CumaBalm. When they arrived, one was defective, resulting in the product not swiveling up, so it's unusable. The other functions normally. I contacted the company and was told that I need to review a video that was attached to the response to see how to operate it. It's the same mechanism as on a tube of lipstick or lip balm, so no explanation needed! The referenced video, however, was not attached. I responded back. After three more e-mails from me, I finally received a response. I can return the product ONLY if it is unopened and unused. Of course it's opened. That's how I know it is defective! Additionally, shipping to return it is on me. Of course the company purports on its site that it is in Florida, but the product is manufactured in, and shipped from, China--and has to be returned to China. There is no record with the BBB of this company, and calls to the phone number given on the site go unanswered, not even by voicemail. On top of all that, there is a warning on the label that, "The safety of this product has not been determined." Ultimate scam, and I bought into it. Hopefully others will read this review and not fall into the same trap. At this point I am trying to dispute the charge with my credit card company, hoping to get my money back for the defective tube. Lesson learned. NEVER order from a company you're unfamiliar with unless you thoroughly check it out.