cruises.com receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
My agent was very knowledgeable, helpful, pleasant, friendly and very thorough. She gave a detailed explanation and encouraged me to open an account to get points and other perks. She is outstanding. I highly recommend her and Cruises.
I initially was booking my cruise on-line on Cruises.com's self service site. I had some questions so I ended up calling. My agent, Rachel, was very helpful and was able to address all of my questions and concerns. She was a delight to talk to and made my booking easy and stress-free.
June Cook was so kind and knowledgeable about the cruises. She answered my questions, throughly.
Easy booking,..great prices
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Kiki was very helpful in setting up a cruise for some first time cruisers with budget and scheduling limitations. She was very friendly and professional and got it all set up.
Date of experience: December 19, 2023
Sara was extremely helpful and helped me book my trip. Period
Date of experience: December 19, 2023
Excellent customer service help with booking.
Date of experience: December 6, 2023
I had to talk to different people in cruise.com to get the best cruise trip with my dates and finance. They were all very helpful especially Ms Krista did a great job even staying after her duty time explaining and helping to find the best cruise.
Date of experience: December 2, 2023
Kathy was really friendly and helpful and made the process easy. She knew the answers to my questions and I feel really confident in the purchase of our cruise. I really appreciate the fact that Kathy never tried to rush me or pressure me, she gave me the time I needed. She is an absolute pleasure to work with!
Date of experience: December 1, 2023
I booked 2 cabins and they need to be paid separately. I paid for the first room and while paying for the second one, apparently they had some technical issues what costed a delay and the price when up for $200. According to them, the prices come directly from the cruise line so it was nothing to be done about it. Horrible. It cost me more money.
Date of experience: November 30, 2023
