I think the CX is really good easy to…
I think the CX is really good easy to use but to many cowboys are on it
4.3
Great
1,000 reviews
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Review summary
Courier Exchange receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
The Exchange is a great tool
The Exchange is a great tool. To be honest, it has declined a little over the years in my opinion, but it is still a fantastic asset to any courier or haulage business. It helps us cover work when we are stuck and obtain re-loads for our own returning vehicles.
Joshua made my CX onboarding smooth with clear guidance and constant support. He was approachable, patient, and ensured I understood everything. Truly appreciated his help!
I want to sincerely thank Joshua for the support he provided during my onboarding in the CX team. His guidance was clear, patient, and thorough, which made the transition much smoother and less overwhelming. He took the time to walk me through key processes, answered all my questions, and shared practical insights that helped me get up to speed quickly. His approachable attitude and willingness to help made a big difference. I truly appreciate his support and mentorship.
Warry good!
Thank you for the support and help from the beginning. Thank you.
Company details
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Contact info
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Website
courierexchange.co.uk
All reviews
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Showing 1 - 10 of 996 reviews
RN
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US
LEFT CX RECENTLY AND I’M BETTER OFF…
LEFT CX RECENTLY AND I’M BETTER OFF WITHOUT IT. Honestly, CX is just not worth it anymore. I’ve been on the platform for years and it’s gone completely downhill. You’re paying over £2,000 a year and for what? Hardly any jobs, and the ones that do pop up are either terrible pay or from companies that take months to pay.if they even bother paying at all.You end up using your own van, fuel, and insurance to do a job, and then you’re stuck chasing payment like a fool. There’s no protection, no backup, and no one on CX seems to care. Everyone’s just doing what they want on there,there are no proper rules or standards. And let’s be honest, the big courier firms get all the benefits while self-employed drivers like us get ignored. There’s no fairness, no regulation, and no reason this should cost more than £50 a month. Charging over £2K for 1 vam is a joke. IF YOU’RE THINKING ABOUT SIGNING UP,SERIOUSLY, DON’T WASTE YOUR MONEY!!!!!
Date of experience: July 14, 2025
حخ
Spoke to Azad regarding opening new…
Spoke to Azad regarding opening new account.he was very helpful and polite.thanks for your help matey
Date of experience: July 14, 2025
SH
Owen and his team in the smart pay…
Owen and his team in the smart pay division are really great. Answer the phones quickly and have a knack of actually remembering who you are. Really helpful. Cant fault their service
Date of experience: July 10, 2025
JY
Outstanding support to get my business up & running
I was nervous about going up with Courier Exchange again but I knew it would be the right thing to do. My main concerns were that I was a new fish in a well established market place & felt that I'd be out there on my own. Fortunately my Account Manager Josh Taylor has been there for me at every turn. I must have emailed him 50 times so far in my first week but he keeps calling me back & helping me resolve my issues.
Date of experience: July 9, 2025
BB
We dealt with Marie and she answered…
We dealt with Marie and she answered all our questions and offered an excellent service and made sure we understood how Cx services operates.
Date of experience: July 9, 2025
BH
My opinion on CX
CX is ok for jobs up to 30 miles away collecting, once delivered after 2 pm it very difficult to find another job. The sales team told me that they credit check all companies before they are allowed to join the platform, but there are still bad payers. If you stick to the large freight companies you will be paid. But a lot of the small freight companies and solo drivers selling excess work hardly pay on time. If no payment is received use a factoring company or go to their house and demand payment. Customer service is very generic, they don't really read the emails sent. And send copy and paste replies. With regards to the solo driver joining fee, it is really not worth paying. Freight companies only go with the cheapest quote, and a lot of companies that sign drivers on for a commission agreement only do jobs for £1 a mile (LWB) leaving the driver with 80p per mile. With hinde sight I would stear clear of CX. Freight companies don't care if they undercut the market, and put drivers out of business.
Date of experience: July 7, 2025
LJ
Liars...these guys will push and push…
Liars...these guys will push and push to get your £3k money and when they do they just run off with it leaving you to use a clunky awful system and never answer the phone. Poor service poor old app and losing work VERY QUICKLY STAY AWAY
Date of experience: July 7, 2025
NH
Fantastic Customer Service and Extremely Good and Easy to use Platform.
This company is extremely good with its customer service and I give it an easy 5 stars ⭐️⭐️⭐️⭐️⭐️. Joshua Taylor are Onboarding Specialist was helpful and very knowledgeable throughout are starting period nothing was to much trouble. The platform is easy to use and gives you a fantastic wide range of vehicles to choose from to complete all jobs small or large. I would recommend to anyone to use the platform as it’s the best out there .On a personal note a big thank also to the rest of the staff that helped us in the first few months on the platform.
Date of experience: July 4, 2025
LS
Applied to be a driver got a from…
Applied to be a driver got a from someone who was so rude and disrespectful I would not work with this company also seen loads of negative reviews and videos about how drivers do not make enough money and there way to drivers it’s you won’t make a living but thought I’d speak to someone but so do your that initial conversation glad that member of staff was rude il take my money else where do your research guys if thinking about using them but I would avoid
Date of experience: July 3, 2025
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