Conveyancing Direct Property Lawyers Reviews

The first solicitor was really bad with communication. The responses to my questions seemed to be copy pasted from FAQ pages. The report that was written had a lot of errors, wrong statements about the content of certain documents. Emails were missing attached documents. I was not sure if this kind of sloppiness was what I should expect or not. When I was finally ready to leave the company, I was assigned someone much better that did respond to my questions, clarified issues, etc. The whole process was beyond frustrating, but it ended up ok.

Very poor customer service. Got moved between solicitors, first one was totally irrespectful, never replied to a single email (I sent him about 10 emails over about two weeks time and Never got any reply!) and never informed about any progress on our case (there was no progress at all). Finally got moved to another solicitor only after complaining and saying that we will move our business somewhere else, and the second solicitor did better job although still not as good as you would expect spending thousands of pounds of your money you have been working hard to earn in the first place. Very poor care of the customer, they don't seem to care. Will definitely not use this company again and will not recommend to anyone.

Re-mortgage went through smoothly and we were kept informed all the way.. Great customer service friendly and professional.

Great response time and were able to get me completed during this awkward time.

Absolute shambles! Lack of communication! Case passed between staff, senior staff had to intervene and still just as bad!! Do not use these people-Sussex office.

Sarah Keeble is the apex of professionalism. This is the standard the future employees should attain to. Dontblet her go!

Very disappointed in the service, we felt there was absolutely no customer care!

I wish I had seen these reviews before, after 4 months of trying to remortgage I have more chance of flying to the moon than getting anything resolved. Go to a professional and avoid this company at all costs. The slightest problems and they pass the buck back to you, never give you an update and ignore your requests.....pay some money for a professional and peace of mind,

Absolute rip-off merchants. They'll provide you with a quote and by the time you get to the end of the process they've added a ridiculous amount of unnecessary fees which will be hidden within all of the small print and jargon. When we argued it we were told that it could have been worse and they could have added a lot more fees if they wanted to but didn't?! DO NOT take the advice of any estate agent who recommends them, look for a local firm who won't rip you off like Conveyancing Direct. We had a straight forward chain free move with a cash buyer and our completion statement totaled over £6.5k!! They've now left us struggling financially and we've since been to two other Solicitors and a financial advisor who have all confirmed our Completion Statement is absolutely outrageous and so have now gone to the financial ombudsman. AVOID AT ALL COSTS!!

Poor experience, poor communication, just a poor show.... Wouldn't use again or recommend.

Hayley Tyler, I must say how very pleased I was with Hayley, always efficient, everything was explained to me as a first time seller and She always replied immediately to any of my emails, I would not have any doubts in recommending Hayley and her team. We managed to complete and exchange at a very difficult time with being on lockdown. Couldn’t be more happier with the service provided.

Conveyancing Direct and the solicitor that took care of our case, Ms Sarah Keeble was the most reliable, professional and fast service we have ever received. She was very knowledgeable, guiding us and advising us through the whole process. She was very approachable. I would recommend Conveyancing Direct Property Lawyers and Sarah Keeble to anyone who is looking for legal service or a mortgage solicitor. Thank you! Razvan & Carina

I was very pleased with the service which we received from Conveyancing Direct. I dealt with Sarah Keeble who was very helpful, efficient and responsive. I'd happily work with her again.

I would like to thank Ashleigh and everyone at conveyancing direct for all the hard work they have done for me to get my sale finalised they went above and beyond. Thank so so much. Bernadette McClenaghan

The first point I need to make is that they did ultimately get my house sale completed during the Coronavirus lock down which is an unprecedented time for all of us so I do appreciate this. However, the initial process was hard work and we were assigned 3 different case handlers before the process began. My biggest concern throughout though was that the house sale was due to a breakup and the paperwork was only ever sent to my ex - I had no visibility of it at all and none of the documents carried my name. This meant that the initial paperwork was completed with my ex receiving full value of the house sale. This was subsequently corrected but at the point of exchanging, all money was due to be paid to him again (this was not shown on documentation, I found out because I double checked before signing) and additional paperwork and charges were then produced for us to be paid individually Throughout the process, I was entirely reliant on my ex updating me and sending documents across which was less than ideal.

Had a slow solicitor to begin with who never communicated with us. When we swapped to Sarah everything went very smoothly and the process was completed really quickly! We can’t thank them enough for helping us buy our first home!

I just bought a Flat and the solicitors are very polite and fast with emails reply and they answer all you questions. I am very happy to had them and I would like to thank Sarah for all the work that she did for us. For sure I will contact them in the future and recommend to my friends.

Leanne Badrock oversaw the conveyancing of my late mother’s property. Communication was excellent in both the written and verbal form. I never had any difficulty getting through to Leanne on the phone. There was good continuity in communication. All charges were open and transparent. I would recommend Leanne and her team without hesitation.

Conveyancing Direct are currently handling a remortgage for us. All communication via letter and email has been very clear and easy to understand. We have been updated regularly throughout the process by our case handler Rhiannon Cornish. Would highly recommend their services!

Leanne Badrock oversaw the sale of my late fathers home and I cannot thank her enough for a smooth and informative transaction. She done her upmost to make the process as painless as possible. I would certainly not think twice about using Leanne's/Conveyancing Directs services again. Thank you for all your help.