Cluey Learning has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
My Yr10 student who is preparing for VCE mathematics is finding the Cluey tutorial extremely helpful. The tutor is flexible when it comes to changing up topics being covered on any particular session. A great experience for my YR 10 student.
i have learnt at lot and feel more prepared going into tests
Cluey learning sessions have sky rocketed by childs confidence and understanding within 4 sessions. Highly recommended for tailored tutoring
Cluey learning is convenient, and my daughter says her tutor is very helpful and explains until she understands. For working parents having the convenience of extra tutoring is key and Cluey learning ticks those boxes.
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clueylearning.com.au270 total • Write a review
Stay away from them - This tutoring service is simply unprofessional with systemic failures and the worst experience I had with an education service provider! This has been a terrible and an expensive experience of dealing with money hungry service that does not care for its customers or it’s reputation. I employed Cluey to provide math tutoring for my child and Cluey failed on 4 occasions to provide homework after each of the sessions. Homework is crucial in cementing the knowledge and that is why one employs a tutor so that they can explain to you next time what it is that you had difficulty with during your homework. I contacted Cluey on numerous occasions after the first incident, however they were short staffed (almost always) and I waited on the phone for an hour without success. And They do not have a call back service. I called following week when there was no homework yet again and this time was told they will do something about it and contact the tutor. When I said how am I going to be compensated for this major failure on their part they told me that they do not issue refunds and that it is not major failure(!).This kept on reoccurring! How is that not a major failure - they did not deliver fully on their tutoring service?? Their website, however, does state that it is their legal obligation to refund money in this kind of situation. What is most annoying is that when I cancelled further tutoring for my child I still have not received a refund even though I gave them plenty of warning and they take money in advance of the session. Also they have a lot of 1 star reviews with very similar issues that they just don’t want to resolve. I have contacted Department of Fair Trading and Australian Tutoring Association and the latter told me that Cluey has been on their radar for similar reasons as mine and that they will be taking my complaint further.
Date of experience: August 10, 2022
US
I would not recommend using this service. I clearly articulated our learning program requirements upfront and none of them were met - instead a universal program for a child without neurodiversity was given. I have also been charged for sessions that they have cancelled on the day and received no refunds to date. I have cancelled the service and they are still trying to allocate a new tutor to my child and charge me even though I have evidence from them that they received my cancellation request. Such a disappointing experience and service especially given the premium fees they charge compared to other tutoring services.
Date of experience: August 1, 2022
I've had a billing issue with Cluey learning since June 7. I've have called and Ieft messages. No-one has called me to discuss this issue. Everytime I call no-one is available to talk to me but someone will call me back in 24 hrs. This has happened continuously since the 07 June. How many times should I go through this cycle before I should take my experience to the media.... you are happy to over bill me but cant provide a statement of accounts..... today is the 18 July... am on the phone on hold 19min and the phone drops out...... no call back from Cluey I call again ans start the process alll over again.......
Date of experience: July 18, 2022
US
I love cluey learning, my daughter started with different tutor online but I could tell she wasn't feeling comfortable. I searched online and found cluey and registered my daughter with them, her maths teacher rung me that my daughters maths was below average. She started with cluey last year and at the end of last year my daughter was the top of her class on their maths her teacher send us an email how happy she was with my daughters maths I shared with her that she took an online tutoring. Thank you Cluey tutors
Date of experience: March 9, 2022
a bit expensive but good service and well organised.
Date of experience: March 8, 2022
I've been really impressed with the professionalism of Cluey Learning. From the moment I submitted an expression of interest I was followed up really quickly and provided with lots of great information to aid in my decision making. My daughter has just started Year 7 and I've been concerned that it was going to be a 'baptism of fire' after having spent the latter half of year 6 'home schooling' - and I use the term schooling 'loosely' as it was very hard to enforce when my husband and I were both working full time. Cluey have been great, the tutors are really qualified and lovely. My daughter is really enjoying her sessions, which was a surprise to me as I thought she would think they were a chore. She likes the structure and the level of comfort she gets from knowing there is someone she can speak to one on one. I'm really impressed with their whole system and the process of onboarding. Thank you!
Date of experience: March 7, 2022
Cluey Learning are giving confidence to my 8.5yr old with great one on one sessions, easy to use online portal.
Date of experience: March 5, 2022
My daughter has had a big improvement in Maths and English thanks to Cluey Learning and she has become more confident with her answers instead of doubting herself.
Date of experience: March 2, 2022
My son very happy to work with teacher
Date of experience: March 2, 2022