Chase Evans is a London-based estate agency that specializes in property management, lettings, and sales. Established in 1998, the company operates seven offices in London and has expanded its reach with branches worldwide. Chase Evans caters to a diverse clientele, including local and international landlords, tenants, and property buyers. The agency provides expert guidance on navigating the complexities of London’s dynamic property market, whether clients are looking to rent, buy, sell, or invest in real estate. The company is dedicated to delivering tailored services that cater to the unique needs of its customers. With over 20 years of experience, Chase Evans focuses on ensuring clients feel confident in their property decisions, supported by comprehensive resources and market insights. The firm also offers specialized services for international clients interested in investing in UK properties, further solidifying its position as a trusted partner in the finance and insurance sector related to real estate.
Chase Evans garners high praise from customers, with many highlighting the exceptional service and professionalism of staff members like Kin Lee, Mint Mok, and Abhijit. Reviewers appreciate the seamless experience during tenancy renewals and the quick resolution of property maintenance issues.
The responsiveness and attention to detail exhibited by the team contribute significantly to positive experiences. However, some customers express dissatisfaction, citing issues with deposit handling and claims of dishonesty regarding refunds. One reviewer describes feeling harassed over deposit payments, which contrasts sharply with the overall positive sentiment. Despite these criticisms, the majority of feedback reflects a strong satisfaction with the service provided. Overall, Chase Evans is viewed positively, though there are notable areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 4.5 | 10 |
| Aug 25 | 4.6 | 31 |
| Sep 25 | 4.3 | 19 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I recently renewed my tenancy with the help of Kin Lee, and I couldn't be more pleased with the experience”
“WORST WORST EXPERIENCE”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 |
Bottom line: Chase Evans is #4 of 5 on overall rating in this group. On value, Frontier Home Insurance scores higher (4.7 vs 2.6).
60 reviews of Chase Evans. Filter by what matters to you.
Over a year ago
We had the pleasure of working with Abhijit for our renewal process, and we couldn’t be happier with the experience. He was extremely polite, supportive, and guided us through everything in the best p... See more
Over a year ago
I've had technical issues in the flat I'm renting, and both the agent (Mint Mok) and the contractor (Wayne from Constant Appliance Repairs) were an absolute pleasure to deal with! Everything was organ... See more
Over a year ago
Ella Scholefield from Chase Evans was very professional and prompt which made our experience very interesting.
Quick answers to the questions people ask most.
Yes, Chase Evans is a legitimate company with a strong presence in the finance and insurance sector. They have received numerous positive reviews from real customers, highlighting their professionalism and efficiency.
Chase Evans is not a scam; they have a significant number of verified reviews that reflect a generally positive customer experience. While there are a few negative reviews, the majority commend their service and responsiveness.
Chase Evans specializes in property management and tenancy services, assisting clients with renewals, property maintenance, and tenant placements, as noted in various positive reviews.
Chase Evans offers various payment methods, which are typically outlined during the lease or service agreement process. Specifics can be confirmed by contacting their customer service.
You can reach Chase Evans through their website or by phone for customer support. They are known for their prompt responses, as highlighted by reviews praising their attentive service.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We had the pleasure of working with Abhijit for our renewal process, and we couldn’t be happier with the experience. He was extremely polite, supportive, and guided us through everything in the best possible way. He made the whole process smooth and even enjoyable. Truly grateful for his help and professionalism. We wish him lots of success on his journey! 🌟
I recently renewed my tenancy with the help of Kin Lee, and I couldn't be more pleased with the experience. Kin is helpful, efficient, and highly professional throughout the entire process. Everything was handled smoothly and communicated clearly, making the renewal completely stress-free.
I've had technical issues in the flat I'm renting, and both the agent (Mint Mok) and the contractor (Wayne from Constant Appliance Repairs) were an absolute pleasure to deal with! Everything was organised and booked quickly and even done just in one go. No time wasted!
Ella Scholefield from Chase Evans was very professional and prompt which made our experience very interesting.
Ella Scholefield was professional and helpful in handling our property matters. Great working with her!
Thank you to Mint for her detailed and helpful emails. I appreciate her finding the best value vendors and contractors for our flats.
I greatly thx to Shahid for his hard work and the speed , timely let of my property. Chase Evan has always professionally performed in the highest standard.
They provides good service and has helped me solve many issues related to the property maintenance, especially Mint Mok and I had no doubt to recommend.
Chase Evans London City Office has been securing tenancy for my apts for many years now. They have successfully completed yet another tenancy for my unit this month. Their service remain very friendly, prompt and professional. Thank you Mr. Grant Walker, the Leasing Manager.
Seamless experience after renewing my lease contract with the help of Kin Lee, he was very responsive and made sure we got to a prompt agreement with the landlord
WORST WORST EXPERIENCE. I would not recommend Chase Evans. They were extremely quick and persistent when it came to taking my deposit for the flat, even to the point of harassing me to pay. However, when it came to returning my money, the experience has been a complete nightmare. I’ve had to call over 15 times, and every single time I was promised a call back, but not once did anyone actually return my call or reply to my emails. It’s now been 5 months and I’m still waiting with no progress. Terrible service and zero accountability.
We had an excellent experience working with Abhijit on renewing our tenancy contract. He was incredibly responsive, and the entire process was smooth and efficient. Thank you, Abhijit — we truly appreciate your efforts!
Chase Evans has been utterly dishonest, falsely claiming they refunded £250 for gym access never provided. Despite my repeated requests, they failed to confirm transfer details or provide evidence of payment to my account. Their lack of response and potential misrepresentation to the Tenancy Deposit Scheme adjudicator suggest deliberate deceit, possibly violating UK law (Fraud Act 2006). Their unprofessional conduct and refusal to address this matter promptly are unacceptable. I strongly advise against trusting Chase Evans for property management—their falsehoods and poor communication have caused significant frustration. Avoid at all costs.
I had a positive experience with Kin Lee with regards to the renewal of my contract.
So glad that Grant and Faisal found tenants for my property so quickly. Thank you guys for being so efficient.
I am a legal conveyancer and have been dealing with Matthew Moloney on a number of matters. He has been great to work with, attentative and responsive to get matters moving in a swift manner. Looking forward to working together again.
The responsiveness and attention to detail from Mint Mok was great. Always on hand the help out and proactive in coming to us before we had to reach out.
We are very happy about Chase Evans and Amruta Satia, who provided always a great job and a big support.
Chase Evans London have shown a pattern of incompetence, indifference and apathy in not looking out for my interests as a foreign property owner over the years. Numerous incidents of bad recommendations to us (like changing the entire floorboard for thousands of pounds - 10x more expensive than the actual necessary fix), etc. Since my tenant left in July, i have been given me the runaround, and my emails have gone unanswered. Seems like the staff wants to wash their hands off my unit, while they have not settled the retained funds account, and some issues with the ex tenant’s liabilities, such as the cleaning, repairs & replacing of missing items. Terrible company.
Matthew Moloney was considerate, clear, and attentive at all times.
Chase Evans is a London-based estate agency that specializes in property management, lettings, and sales. Established in 1998, the company operates seven offices in London and has expanded its reach with branches worldwide. Chase Evans caters to a diverse clientele, including local and international landlords, tenants, and property buyers. The agency provides expert guidance on navigating the complexities of London’s dynamic property market, whether clients are looking to rent, buy, sell, or invest in real estate. The company is dedicated to delivering tailored services that cater to the unique needs of its customers. With over 20 years of experience, Chase Evans focuses on ensuring clients feel confident in their property decisions, supported by comprehensive resources and market insights. The firm also offers specialized services for international clients interested in investing in UK properties, further solidifying its position as a trusted partner in the finance and insurance sector related to real estate.
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