Renting my property
Renting out my property with Chase Buchanan has been a good experience, and Ethan Watts made every step easy.

Chase Buchanan is a reputable estate and letting agent serving clients in South West London and the South West of England. The company specializes in providing comprehensive property services, including sales, lettings, and property management, aimed at facilitating seamless property transactions for buyers, sellers, landlords, and tenants. With a team of experienced professionals and strategically located branches, Chase Buchanan is dedicated to helping clients achieve their property goals. The company caters to a diverse clientele, including first-time buyers, seasoned homeowners, and landlords seeking tailored management solutions. Chase Buchanan also offers free, no-obligation property valuations to assist sellers in understanding the market value of their homes. By focusing on delivering reliable and efficient property services, Chase Buchanan aims to make the moving experience exceptional for all its customers.
Chase Buchanan receives overwhelmingly positive feedback from customers, highlighting their professionalism and effective communication. Reviewers frequently commend the staff, such as Ethan Watts and Tom, for making the renting and buying processes smooth and stress-free.
Many express gratitude for the team's proactive approach and responsiveness, noting that they felt well-supported throughout their transactions. However, there are some critical comments regarding delays and issues with property handovers, including complaints about dirty conditions and incorrect council tax listings. Despite these concerns, the majority of experiences shared are highly favorable, with consumers appreciating the agency's reliability and dedication to client needs.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 4.8 | 29 |
| Aug 25 | 4.8 | 23 |
| Sep 25 | 4.5 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I am very happy with the service received by Anna and her team at CB”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 |
Bottom line: Chase Buchanan is #3 of 5 on overall rating in this group.
60 reviews of Chase Buchanan. Filter by what matters to you.
Renting out my property with Chase Buchanan has been a good experience, and Ethan Watts made every step easy.
Alexandra and the wider Chase Buchanan team were wonderful from the get go - from meeting me at the property for me to view, to responding timeously to emails, and for just generally treating me with dignity, understanding and respect. This is not something I've experienced from most other agencies in Bath. I can't thank Alex and the team enough.
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Chase Buchanan were very helpful estate agents in Bath, especially compared to others I had spoken with. However, the advert for the property had the wrong council tax band, which is quite important when looking at bills etc. Despite this, Samantha was incredible helpful in the buying process for my flat. She was always available to talk through the purchase, providing any info required for the flat and would also help communicate between the sellers and myself efficiently. Emails and calls were responded too very quickly and I couldn’t have asked for a nicer estate agent to help me through the process. I would likely use them again in the future. Definitely recommend.
Good estate agency. Honest and upfront. Reliable. Thank you for helping me find my new house in twickenham
Throughout and very difficult process because of idiots below in the chain, Anna and Kris looked after my interests with good communication and understanding. I can’t thank them enough and they’re highly recommended compared to some of the other agencies in the Hampton Area.
We have had our ups and downs in both the sale and purchase of the new property while with Chase, including treaths of withdraws, from buyers if sale was not completed within a certain date. But Adèle, the Senior Sales Negotiator, held it all together by contacting all the people involved, outside her circle to get everything back on track.
We had an outstanding experience with Thomas Morrison at Chase Buchanan. From start to finish, his professionalism, market knowledge, and genuine care made the entire process seamless. He kept us fully informed at every step, responded quickly to any questions, and always went the extra mile to make sure we felt confident in our decisions.
Ellie Hind proactively attended to the tenancy renewal, thereby ensuring that the process was completed expeditiously.
I really appreciate it when an agency doesn’t push you but really listens to your needs . I found Tom to be a great listener and always helpful with my issues around tenancy . A trusted advisor . I highly recommend
I found Tom extremely helpful and professional. He gave suggestions on how best to utilize the space we were interested in and calmed our fears about some concerns we had . He’s a star and I highly recommend him and Chase Buchanan.
After visiting a few different agencies on Hampton Hill High Street, we walked into Chase Buchanan and were greeted so warmly by everyone in the office that it instantly stood out. Although the lettings manager wasn’t in at the time, Tom (who sits right by the door) was quick to step in, take our details, and arrange a valuation for our property. Once Lucy visited the property and we agreed on the marketing strategy, rental figure, and move date, the team went full steam ahead with viewings. On the very first day, we received three strong offers from great applicants. We chose the tenants that best suited us, and Tom immediately got to work coordinating everything and collecting documents from both sides. The tenancy progression team were also fantastic—handling the tenancy agreement (including the additional clauses we wanted) and arranging all the essentials like professional cleaning, inventories, EICR, and gas safety. The whole process felt smooth, efficient, and stress-free. A huge thank you to the team—and especially Tom—for the excellent service. Highly recommended!
Tom from the Hampton hill branch has helped me along the way in my journey to finding the perfect lettings property. Thanks ever so much, I’ll definitely come back to him if I ever need to look for another rental or if I need to secure a tenant! Thanks Tom! Best wishes, Paul
Had a really good experience all supported by Tom. He was super helpful and went out of his way to find us the home we were looking for. Thank you Tom 😃😃😃😃😃
Tom is very patient with me and is always on hand to help with advice and the best solutions for my tricky moving situation. I trust him and he has been very helpful and understanding of my complex needs for property rental. I always feel I can just run ideas past him and he gives sound advice and support.
Tom was excellent when I enquired about rentals he sent over several options and was extremely quick with responses for questions I asked him about via email.
Chase Buchanan is a reputable estate and letting agent serving clients in South West London and the South West of England. The company specializes in providing comprehensive property services, including sales, lettings, and property management, aimed at facilitating seamless property transactions for buyers, sellers, landlords, and tenants. With a team of experienced professionals and strategically located branches, Chase Buchanan is dedicated to helping clients achieve their property goals. The company caters to a diverse clientele, including first-time buyers, seasoned homeowners, and landlords seeking tailored management solutions. Chase Buchanan also offers free, no-obligation property valuations to assist sellers in understanding the market value of their homes. By focusing on delivering reliable and efficient property services, Chase Buchanan aims to make the moving experience exceptional for all its customers.
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