Renting my property
Renting out my property with Chase Buchanan has been a good experience, and Ethan Watts made every step easy.

Chase Buchanan is a reputable estate and letting agent serving clients in South West London and the South West of England. The company specializes in providing comprehensive property services, including sales, lettings, and property management, aimed at facilitating seamless property transactions for buyers, sellers, landlords, and tenants. With a team of experienced professionals and strategically located branches, Chase Buchanan is dedicated to helping clients achieve their property goals. The company caters to a diverse clientele, including first-time buyers, seasoned homeowners, and landlords seeking tailored management solutions. Chase Buchanan also offers free, no-obligation property valuations to assist sellers in understanding the market value of their homes. By focusing on delivering reliable and efficient property services, Chase Buchanan aims to make the moving experience exceptional for all its customers.
Chase Buchanan receives overwhelmingly positive feedback from customers, highlighting their professionalism and effective communication. Reviewers frequently commend the staff, such as Ethan Watts and Tom, for making the renting and buying processes smooth and stress-free.
Many express gratitude for the team's proactive approach and responsiveness, noting that they felt well-supported throughout their transactions. However, there are some critical comments regarding delays and issues with property handovers, including complaints about dirty conditions and incorrect council tax listings. Despite these concerns, the majority of experiences shared are highly favorable, with consumers appreciating the agency's reliability and dedication to client needs.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 4.8 | 29 |
| Aug 25 | 4.8 | 23 |
| Sep 25 | 4.5 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I am very happy with the service received by Anna and her team at CB”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 |
Bottom line: Chase Buchanan is #3 of 5 on overall rating in this group.
60 reviews of Chase Buchanan. Filter by what matters to you.
Over a year ago
Renting out my property with Chase Buchanan has been a good experience, and Ethan Watts made every step easy.
Over a year ago
Had a great experience with the lettings team in Twickenham. Roman made the process very smooth and easy.
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Renting out my property with Chase Buchanan has been a good experience, and Ethan Watts made every step easy.
Alexandra and the wider Chase Buchanan team were wonderful from the get go - from meeting me at the property for me to view, to responding timeously to emails, and for just generally treating me with dignity, understanding and respect. This is not something I've experienced from most other agencies in Bath. I can't thank Alex and the team enough.
Professional, proactive - on top of their brief and 10/10 communication between me (the seller) and the buyer. I don't think a single estate agent knew the area/development of my property sale as well as Chase Buchanan.
Had a great experience with the lettings team in Twickenham. Roman made the process very smooth and easy.
Chase Buchanan were very helpful estate agents in Bath, especially compared to others I had spoken with. However, the advert for the property had the wrong council tax band, which is quite important when looking at bills etc. Despite this, Samantha was incredible helpful in the buying process for my flat. She was always available to talk through the purchase, providing any info required for the flat and would also help communicate between the sellers and myself efficiently. Emails and calls were responded too very quickly and I couldn’t have asked for a nicer estate agent to help me through the process. I would likely use them again in the future. Definitely recommend.
Good estate agency. Honest and upfront. Reliable. Thank you for helping me find my new house in twickenham
Throughout and very difficult process because of idiots below in the chain, Anna and Kris looked after my interests with good communication and understanding. I can’t thank them enough and they’re highly recommended compared to some of the other agencies in the Hampton Area.
For two weeks I have been unable to move into the flat I rented through Chase Buchanan. The property was handed over dirty and with furniture, despite the contract stating it would be clean and unfurnished. When I returned the keys, the agents tried to pressure me, saying I must still pay 12 months’ rent, and even demanded to write a letter confirming I had no claims before they are giving the keys back. Completely unprofessional – I would strongly advise avoiding this company.
We have had our ups and downs in both the sale and purchase of the new property while with Chase, including treaths of withdraws, from buyers if sale was not completed within a certain date. But Adèle, the Senior Sales Negotiator, held it all together by contacting all the people involved, outside her circle to get everything back on track.
I am very happy with the service received by Anna and her team at CB. I would especially like to thank Kris who from start to finish was professional, knowledgeable, and truly went above and beyond to help me sell my property. His communication was excellent and he kept me informed every step of the way - often out of hrs and on weekends. Kris is a great guy and worked really hard to ensure the chain was completed. I would highly recommend CB looking to sell a property.
We had an outstanding experience with Thomas Morrison at Chase Buchanan. From start to finish, his professionalism, market knowledge, and genuine care made the entire process seamless. He kept us fully informed at every step, responded quickly to any questions, and always went the extra mile to make sure we felt confident in our decisions.
Ellie Hind proactively attended to the tenancy renewal, thereby ensuring that the process was completed expeditiously.
I really appreciate it when an agency doesn’t push you but really listens to your needs . I found Tom to be a great listener and always helpful with my issues around tenancy . A trusted advisor . I highly recommend
I found Tom extremely helpful and professional. He gave suggestions on how best to utilize the space we were interested in and calmed our fears about some concerns we had . He’s a star and I highly recommend him and Chase Buchanan.
After visiting a few different agencies on Hampton Hill High Street, we walked into Chase Buchanan and were greeted so warmly by everyone in the office that it instantly stood out. Although the lettings manager wasn’t in at the time, Tom (who sits right by the door) was quick to step in, take our details, and arrange a valuation for our property. Once Lucy visited the property and we agreed on the marketing strategy, rental figure, and move date, the team went full steam ahead with viewings. On the very first day, we received three strong offers from great applicants. We chose the tenants that best suited us, and Tom immediately got to work coordinating everything and collecting documents from both sides. The tenancy progression team were also fantastic—handling the tenancy agreement (including the additional clauses we wanted) and arranging all the essentials like professional cleaning, inventories, EICR, and gas safety. The whole process felt smooth, efficient, and stress-free. A huge thank you to the team—and especially Tom—for the excellent service. Highly recommended!
When I asked about rentals, Tom was so helpful and friendly I felt very comfortable that I can trust him to find us a good place. Thank you Tom you are amazing :)
Always a great service with Chase Buchanan but this time above and beyond from Tom when looking for a rental. Tom was so patient and helpful and really understood our needs so no time wasting. Would highly recommend
Tom from the Hampton hill branch has helped me along the way in my journey to finding the perfect lettings property. Thanks ever so much, I’ll definitely come back to him if I ever need to look for another rental or if I need to secure a tenant! Thanks Tom! Best wishes, Paul
Had a really good experience all supported by Tom. He was super helpful and went out of his way to find us the home we were looking for. Thank you Tom 😃😃😃😃😃
Chase Buchanan is a reputable estate and letting agent serving clients in South West London and the South West of England. The company specializes in providing comprehensive property services, including sales, lettings, and property management, aimed at facilitating seamless property transactions for buyers, sellers, landlords, and tenants. With a team of experienced professionals and strategically located branches, Chase Buchanan is dedicated to helping clients achieve their property goals. The company caters to a diverse clientele, including first-time buyers, seasoned homeowners, and landlords seeking tailored management solutions. Chase Buchanan also offers free, no-obligation property valuations to assist sellers in understanding the market value of their homes. By focusing on delivering reliable and efficient property services, Chase Buchanan aims to make the moving experience exceptional for all its customers.
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