Chase Buchanan
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Smooth, easy sailing process with an amazing team and great internal processes
After visiting a few different agencies on Hampton Hill High Street, we walked into Chase Buchanan and were greeted so warmly by everyone in the office that it instantly stood out. Although the lettings manager wasn’t in at the time, Tom (who sits right by the door) was quick to step in, take our details, and arrange a valuation for our property. Once Lucy visited the property and we agreed on the marketing strategy, rental figure, and move date, the team went full steam ahead with viewings. On the very first day, we received three strong offers from great applicants. We chose the tenants that best suited us, and Tom immediately got to work coordinating everything and collecting documents from both sides. The tenancy progression team were also fantastic—handling the tenancy agreement (including the additional clauses we wanted) and arranging all the essentials like professional cleaning, inventories, EICR, and gas safety. The whole process felt smooth, efficient, and stress-free. A huge thank you to the team—and especially Tom—for the excellent service. Highly recommended!