Chadwicks has mixed reviews from customers. Customers particularly appreciate service, though some mention concerns about customer service and expensive.
Worst experience dealing with an Irish company. Ordered a door for next-day delivery, and it didn’t arrive. Waited five days with no response to my emails. Tried to call customer care, and they hung up on me. They don’t care, just happy to take your money and ignore you. There are plenty of better Irish businesses out there that deserve the business - avoid at all costs!
Couldn't be worse customer service. Never reach out to schedule delivery, customer has to follow up multiple times to get a delivery slot. Once the delivery slot has been confirmed, they don't show up - this has happened me 4 times now. Yet the offer next day delivery??? Use an alternative
Ordered online Wednesday arrived this morning Friday, very happy. Product perfect as described.
I ordered a kitchen worktop from Chadwicks website for the "next day delivery". Nothing happened the next day and the day after. When I contacted Chadwicks, I was told that the worktop was not in stock and will be in stock in several days. A week later I called them again - delivery had been arranged for the next day, but without delivering the worktop to my apartment (they would bring it to the building only). I cancelled the order and went elsewhere.
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chadwicks.ie25 total • Write a review
US
Pat saved the day! Battled the rush hour traffic to arrive at Merchards Yard, east wall road only to see it being closed up. Pat came over and when I told him my problem he opened the store again and got me what I needed. Total gent. So much appreciated, thank you.
Date of experience: August 16, 2024
1st class service from Chadwicks in naas. In particular Julie , so helpful and excellent at her job. Everyone super helpful. I will continue to take my business here. Thanks everyone
Date of experience: July 3, 2024
I needed some decorative stones at short notice. Chadwicks was only vendor that provided pricing and indication of delivery online. Even when I contacted other vendors via chat, which ended up as email, they didn't answer me re delivery. Chadwicks was the cheapest and delivered a day earlier, having contacted me first. The delivery driver was polite and accommodating too. All in all, a friendly, easy to use and best value service.
Date of experience: June 7, 2024
First and last time. I bought almost 200 eur of construction materials for my garden. The website advertised 2 business days delivery. It took 2 weeks with no communication for them to act. Only when I registered a bad review in another website and emailed several complaints they replied. The guy was polite and apologized, said would give me a discount in price for my troubles. Keep in mind I lost a lot of time and schedule with the work. The discount was around 2,5% of the amount paid. Not worth it.
Date of experience: May 15, 2024
Chadwicks Turvey/Donabate. Hired a pressure washer. Great customer experience from start to finish. Great, friendly staff, offering to lift the washer from my car without having to ask
Date of experience: May 11, 2024
Called into Chadwick’s in Sandyford to ask if a certain product would work to repair a very large broken outdoor plant pot. Was told it wouldn’t work & when I asked if they had anything more suitable was told nothing would work and he was too busy and walked away. Exceedingly rude -obviously hasn’t learned customer service skills or only wanted to deal with tradesmen. On the other hand went into Woodies around the corner who suggested what I should try and were very helpful. Know where I won’t be going again!! Sorry there wasn’t a no ‘no star’ option
Date of experience: April 25, 2024
Big thank you to Midleton Chadwick’s for supplying sand bags to the locals was much appreciated
Date of experience: October 20, 2023
US
Searched high and low for particular Mira shower at short notice. Found it in Chadwicks online and put through to plumbing section Dublin. Very helpful staff member reserved- collected next morning. Very efficient service thankyou.
Date of experience: August 14, 2023
