Celestyal Cruises Reviews

We are currently on the celestyal journey 2025, we have experienced old style tendering where queues are horrendous, and rude staff that have no people skills. If you have not booked on one of their excursions, they treat you like second class citizens and you get different info as to wait for a later tender, then get told off you are in wrong area each time. We have cancelled many tours as it takes hours to get off ship when tendering is needed, as we have missed the times of tours start times. I have been on many cruise lines over my life time and can confirm this ship is working in the 90s regarding embarking,disembarking , tendering .process.

Contraté un pack de 3 excursiones, hice el pago y quedaron reservadas. Días más tarde cambié una de ellas por otra y tuve que terminar llamando al servicio de atención al cliente para que lo hicieran ellos, ya que la plataforma web no me dejaba. Pasados días más tarde, me desaparecieron todas las excursiones de la reserva y tuve que volver a llamar a atención al cliente para que las volviesen a poner, aunque al principio les costó entender mi problema, finalmente las volvieron a añadir "correctamente". Han vuelto a pasar 3 días de eso y han vuelto a desaparecer las excursiones de la reserva. He escrito al soporte y no han contestado, incluso un ticket que creé hace meses no tuvo ninguna respuesta. Estoy preocupado y frustrado ya que me estoy viendo sin excursiones el día del crucero habiéndolas pagado. Celestyal, tiene que mejorar mucho si quiere tener un servicio excepcional de atención al cliente, ya que a mi parecer hay que prestar mucha mejor atención a las necesidades de los mismos, además de tener una mejor plataforma web, que sea mucho más fiable, robusta, segura, y que mejore la agilidad del cliente para tener un experiencia mucho más confortable.

I am currently on the Celestyal Journey and I cannot in good faith recommend this cruise to anyone following behind me. I so wanted to give this cruise a 5 star rating but they have been so bad that they barely deserve a 2 star. I booked this cruise almost a year ago and selected all my excursions almost a year ago, only to get on board to find out due to computer problem they have deleted all my tours. To come all the way from Canada to this is simply unacceptable. Day one no tour, day 2 tour sold out. As for the rest of the tours the slotted me in where possible. When I complained I was told they are sorry but there is nothing they can do…I can have a 15% discount on my tours…except I already had a 15% when I booked the tours. Essentially they will do nothing except offer an empty apology. Oh well it starts, I just booked another Greek cruise for December, this time on Viking. Oh and if you go on Celestyal be prepared to be nickel and dimed, for example a beer in your room fridge 6 euros same beer alongside at store 1 euro. There are lots of cruise lines folks, choose carefully.

Just got back from our 3rd cruise with The Cellestryal Journey cruise ship...this time we cruised the United Emirates. The staff on this ship are like one big happy family and that's just how they treat you too... As soon as we board everyone just remembers you from you last visit and always makes you feel very special. The cabins are very spacious and has more than adequate drawers cupboards and wardrobes. The beds are very large and really comfortable . There are various restaurants all serving excellent food with lots of choices, There is a different show on the the theatre every night and are spectacular... and the entertainment in al the different bars includes magic shows, singers and quiz nights. We just love the staff to name a few, Tessa, Zdenek. Ricardo, Richard, Roy. Rafael, Jany, Irene.Vladimir, far tgo many to mention but all contributed to us having a fabulous time . We can't wait for our new trip and the fabulous "Journey"

It’s my first cruise 🚢 experience with celestyal & it did not disappoint. It is an amazing 4 days of sailing ⛵️ from Kusadasi to Greece 🇬🇷 and I cannot thank you enough for all the staff & crew who gave us a wonderful above & beyond experience. The food is the main highlight for me & the on-board entertainment was pretty fun & new experience for everyone. Will be back 🔜 💯

I haven't been on any cruise yet, just booked it, but I can see that the support you get after paying is rubbish . To start with, they seem to be clueless about the off shore day trips you can book. Calling them takes you nowhere, they provide no useful information. It's almost as if they don't want to sell you anything. But what's got me worried is that I paid the deposit and they gave me a date to pay the rest. Only a few hours later, they send me an email saying that I have 48h to pay the full amount. This is a really sneaky move and I haven't been able to sort it out yet. Right now i have no confidence in this company and even if I clarify the above, I don't think I will ever book anything else with them.

Very disappointed with the booking process. Contacted them re a particular cruise & was provided with brochure including it. Contacted agent to book as part of a package but they said they couldn’t book the cruise as it wasn’t available. So went back to Celestyal who tell me just 3 days after the previous contact that they’ve updated their brochure & the cruise is now only going to run for 1 date in the whole year, 8 months before the date we wanted! Why not say 3 days before that the cruise wasn’t confirmed & that the brochure was being reviewed. Has completely put me off ever booking any cruise with this company. Clearly unreliable

I have a trip booked that basically goes down the Gaza Strip. In light of recent events I enquired about cancellation, as I am very wary of even being close to this area, and my balance is due to be paid soon. There are only 2 ports I wanted to go on this cruise for and both these have been changed on November cruises - so again, not interested in the other destinations and would prefer to cancel. The response I received (via my travel agent) was that 2 port changes were a minor change and, therefore, I would lose my deposit. I'm sorry but despite the fact I don't think 2 port changes are minor anyway, the 2 major ports on this cruise definitely does not signify a minor change. I was booked to go to St Petersburg with another cruise company when the Russia/Ukraine war started and only 1 port was changed and was immediately able to cancel altogether. I will deliberately avoid booking with this cruise line in future as life is unexpected and you never know what is going to happen and I feel really, really let down in this instance - I can't afford to lose the deposit so am now being forced to travel close to a war zone instead of being, at least, able to swap to a different cruise with the same line.