Dentaprime UK Dental Implant Clinic
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Misled, Contradicted, and Now Being Charged for What I Was Promised Free
I’ve had a truly distressing experience with Dentaprime UK following appointments on 10th and 11th July 2025. I feel completely misled and dismissed, and the situation is only getting worse. I was told I needed two extractions but made it clear I wanted to have them done by my NHS dentist due to cost. I was assured the extractions would be “included” at no extra charge during my procedure. I asked for confirmation before signing anything, and the consultant reassured me again. Based on that, I reluctantly agreed to proceed. I now feel coerced into a treatment I wouldn’t have chosen if I’d been given truthful information — and I’ve since been charged a significant amount. The extraction has also affected the outcome of my treatment — the bridge was extended to the extracted tooth, which I had specifically said I didn’t want replaced. I was hoping for a minimal, implant-only solution — not a return to dentures, which I’ve always hated. When I received the temporary dentures, I was shocked at how yellow they looked. I was not consulted about the shade, and when I raised the issue, staff claimed I had “approved” it — which wasn’t true. They later admitted I should have been consulted. I showed them my NHS dentures, which are whiter, and I asked if the clinic could provide a whiter shade. I was told they could, and was reassured I could book a follow-up appointment later to swap them for free (since they don’t post replacements). I have now called the clinic to arrange this promised appointment, and to my dismay, I’ve been told I’d have to pay to change the dentures. To make things worse, I’m now being told I already have the brightest shade available, even though on the day I was clearly told whiter options existed. I feel like I’m being contradicted, misled, and pushed into paying more to fix mistakes that were never mine to begin with. I’ve already left the clinic in tears once. I’ve now reverted to wearing my old NHS dentures because they are more comfortable and look more natural than the costly ones I received here. This clinic has undermined my trust, wasted my money, and left me more anxious and disappointed than before I started treatment. I’ve submitted a formal complaint and strongly urge others to think carefully before going ahead with treatment here.
