Asia beckons once again
Being where you are for a start Have well informed staff who know the business And a smiley face that says “can I help you”
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4.9
Excellent
1,000 reviews
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Review summary
Cassidy Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Top Class Customer Service
Customer Service from Louise is on a different level and why I chose Cassidy to other Travel Agents
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Booking a holiday
Louise was really helpful willing to look into multiple alternatives till we found the right holiday then booking was easy
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very professional and very easy to deal…
very professional and very easy to deal with
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Company details
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Website
cassidytravel.ie
All reviews
1,000 total • Write a review
Showing 921 - 930 of 996 reviews
MF
Helpful & effecient
Katie was lovely and extremely helpful, making sure all options were considered.
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MC
Cassidy travel messed up my booking and…
Cassidy travel messed up my booking and to say their handling of the situation was unprofessional is an understatement . Telling me it was impossible to resolve the situation. Asking me repeatedly to give them the same information over and over . Passing me from person to person and being asked repeatedly what the problem was . I have been left so frustrated . I feel it was handled very unprofessionally from start to finish .
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AO
Dylan in…
Received amazing service from Dylan in Dundrum yet again. Listened to my requests, recommends and books the perfect holiday.
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cf
Michelle at swords pavilion branch…
Michelle at swords pavilion branch looked after us last year and this year for our upcoming holiday. She is amazing and leaves us stress free with our package choice.
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FM
Great staff went through everything we…
Great staff went through everything we needed to know about our trip in September. Fantastic service by all.
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MA
Natasha Lawson- Tallaght Branch
I was met with an extremely lovely smile, and a lady who was not only ready to give me all her time, but also achieved all and if not more then my requests. Natasha, from the Tallaght Branch, sat opposite my brother and I, listened to our awkward and niche requests as my brother and I negotiated where we both wanted to go and achieved booking a trip that not only suited both of us to the ground but meant that I got what I wanted, but also, so did he. We entered the store with little to no plan of where to even start, no set dates and a budget (I know, sounds like a nightmare for any travel consultant to be met with). I told her my dream destination was Nashville, and my brothers next US spot was Los Angeles. Then she heard how we both fell in love with New York and would even settle on going back there. Its a little demanding, but a non negotiable for me, to try have as little flight connections as possible as I prefer to just have it that bit easier, she listened to our budget and our open timeframe. Natasha truly hustled and put the work in to get us what we wanted. We have booked all three mentioned destinations for the one trip. This is something we never even considered would be possible. We left the Tallaght branch absolutely ecstatic, reassured and as a customer I cant even begin to express how grateful we are to her for not giving up and getting us what we wanted, leaving with a secure booking. It is very apparent Natasha is experienced in this field, but her glowing personality, her outstanding customer care, her level of accommodation, her patience, and her knowledge should be recognised and praised. I will be highly recommending her to friends and family.
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