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HomeCasey's General Stores Reviews
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Casey's General Stores Reviews

1.8888888888888888 out of 5 stars
1.8888888888888888 out of 5 stars
1.9
|Poor|144 reviews

Last reviewed 8 months ago

TrustScore

1.9
1.8888888888888888 out of 5 stars
Poor
5 out of 5 stars
22
4 out of 5 stars
6
3 out of 5 stars
7
2 out of 5 stars
8
1 out of 5 stars
101
144 reviews in total

Review summary

Casey's General Stores faces significant criticism from consumers, with many expressing dissatisfaction regarding product quality and staff attitude. While some customers appreciate the pizza, noting it as a highlight, the overwhelming sentiment reveals issues with gas quality and the availability of food options. Numerous reviews mention stores being understaffed, dirty, and frequently out of essential items, leading to a frustrating shopping experience. Complaints about rude employees and poor management are prevalent, with several reviewers feeling mistreated or ignored. Additionally, issues with gift card activation and unexpected charges have left many feeling cheated. Despite a few positive remarks about specific locations, the overall sentiment is overwhelmingly negative, reflecting a decline in service and quality at Casey's.

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Based on reviews, created with AI

See what reviewers are saying

Tamara Simpson
Tamara SimpsonFeatured

8 months ago

1 out of 5 stars

I was on my way to my 40th class…

I was on my way to my 40th class reunion and stop at Casey's in Rochester Indiana to get gas after I started back my car would barely run their gas is not any good my car ran fine until I put their ga... See more

Amy Cameron
Amy CameronFeatured

10 months ago

5 out of 5 stars

I can’t say enough how much the crew at…

I can’t say enough how much the crew at the Casey’s in Leland, Illinois give it their all. It may be a small Casey’s, but that doesn’t stop this team from striving to meet the needs of their customers... See more

THERESA MOLNAR
THERESA MOLNARFeatured

10 months ago

1 out of 5 stars

Broken, Empty, Understaffed

Always out of food options. Drink machines broken. Bathrooms a mess. Donut case is filthy. I don’t see how this location can pass an inspection. Very rude workers that do not appear to like their jobs... See more

William Rohe
William RoheFeatured

10 months ago

1 out of 5 stars

Casey's having there customers arrested

I just heard how Casey's is having customers arrested for loitering .I personally will never stop there again I intend to spread the word .about there actions I personally hope they loose many... See more

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Sarah Owen
Sarah Owen
1 reviews•New Reviewer
almost 5 years ago
1 out of 5 stars

The tomah Casey’s is horrible every…

The tomah Casey’s is horrible every time I go in there they are rude as hell they never get my orders right they never have the stuff to make sandwiches when u order a large pizza I always get a medium my mom tryd to order a pizza tonight and she lives like 2 blocks from them and they told her now that they are partnered up with door dash that she was not in the zone so she couldn’t get a pizza when just 2 days ago she order a sandwich and they delivered it they are losing money now cuz of the door dash stuff they really need to get all new people in there people who are not RUDE as hell and they might wanna get rid of the door dash cuz they are losing money

Helpful?
Robin
Robin
1 reviews•New Reviewer
almost 5 years ago
1 out of 5 stars

Holdrege be Casey’s on hwy 183

We stopped to refuel at the Casey’s on hwy 183 in Holdrege Nebraska on Monday July 5. All outdoor trash receptacles were full and overflowing. The women’s bathroom had full trash receptacles as well. There was grime on all the floors especially up against baseboards. Normally VERY presentable, I was disgusted by this particular Casey’s and would recommend some encouragement to attend to the cleanliness of their building and regular emptying of the trash receptacles.

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Bob Brown
Bob Brown
1 reviews•New Reviewer
almost 5 years ago
3 out of 5 stars

Unappreciated changes

Unappreciated changes My local Casey's has recently changed the coffee brewing process to the automatic brewing process that individually does 1 cup at a time. Problem is that there is not an option for decaf but I can get about 6 flavors. Also no option for mixed cups like half house blend and half decaf as suggested by my doctor. Finally, the new machine is too short to allow me to use my 34 ounce Casey's refill mug cup unless I make 2 mediums and trash the paper cup. I really don't expect that this review will make any difference, but you have to realize that every change does not necessarily make things better.

Helpful?
No Wayusay
No Wayusay
1 reviews•New Reviewer
almost 5 years ago
1 out of 5 stars

Price Gouging on Gas

This ones for you Casey’s in Ankeny, Iowa . . . Drove RT from MPLS to Cedar Rapids on 5/13 & 14. Bought regular unleaded at FlyingJ $2.839/gal. on 5/13 - next day at $3.249/gal. at Casey’s. Got to MPLS that afternoon and was $2.869/gal. at Holiday Gas. Sent letters to Holiday asking for the difference . . . NO RESPONSE. MY RESPONSE . . . Will wave as I drive by to station further down the road.

Helpful?
Brian Ley
Brian Ley
1 reviews•New Reviewer
almost 5 years ago
5 out of 5 stars

Very good tasting pizza done on time…

Very good tasting pizza done on time the guy that made it got it perfect

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Nikki Schwerdfeger
Nikki Schwerdfeger
1 reviews•New Reviewer
almost 5 years ago
1 out of 5 stars

$10/ hr is too much for the kids in…

$10/ hr is too much for the kids in Lakin KS Casey's. Service is terrible on all levels. Gave order at deli to one kid who joins another to chat while making pizza Without turning my order in or even looking at the person behind me. Took several minutes for someone else to moz zy over and actually take my order. No mayonnaise when I got to that phase. Check out wasn't any better. There was a coffee spill which could have been handled by one person, not the checkout clerk.. Nobody at the counter so the people ahead of me were waiting. My change was just handed to me with no counting back or anything. When I ask if people count change back any more clerk just says Nope . I live In a neighbouring town but won't be going back To this Casey's. We'll pass on to Garden City

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Roxanne Streets
Roxanne Streets
1 reviews•New Reviewer
almost 5 years ago
1 out of 5 stars

Casey's in Wyoming Iowa isn't a good…

Casey's in Wyoming Iowa isn't a good place to go. The worker in the kitchen is dirty with unclean hair and smells bad. The manager is not very helpful and rude. The whole store is gross and unclean!!

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Brenda Orme
Brenda Orme
1 reviews•New Reviewer
almost 5 years ago
1 out of 5 stars

Sad customer ` Our family used to be very good customers

Very sad that Casey's find very minor reasons to fire many employees after they have worked there over 20 years and are starting to have some medical problems ,just take a look at there turn over and average age of there employees . Not enforced but yes illeagle . I read one review they don't care, so true SAD SAD I USED TO BE A GREAT CUSTOMER !

Helpful?
Laura Joy
Laura Joy
1 reviews•New Reviewer
about 5 years ago
3 out of 5 stars

Where do I start

Where do I start? I love the people who work in the physical stores, I've only ever seen them. They are real people. I want to encourage the company to get a better pizza dough recipie. Don't be afraid of salt or even sugar. Some barley malt might help the bread. I am almost 40 weeks pregnant and I found out I Need sugar sometimes, specifically. I usually don't eat a lot of sugar. Add more marinara sauce to the pizza. Ask the customer if they want a lot of cheese or not. If you had a test kitchen where the employees could go and come up with recipies and write down customer requests, it would definantly be better for business then the far off and corporate is stuck, lost on another planet kind of approach that so many businesses have. Don't rely solely on the internet for everything. Some people don't have access to that. Also I litterally don't have a whole dollar to spend most of these days. Get some items set aside for people at the bottom so they're not breaking into the trash can. And please just up the general moral standard. Having a truly taken care of community, and wealth doesn't come withought trust, letting go, and long-suffering. Thanks for being there. You do a lot of things right.

Helpful?
Royal Michaels
Royal Michaels
1 reviews•New Reviewer
about 5 years ago
2 out of 5 stars

Poor treatment of employees and now frozen cake donuts gives little incentive to patronize

The homemade cake donuts and handmade pizza dough always put Casey's above the rest. That being said, a combination of low pay and ill treatment of store employees in stark comparison to employees outside of the store (truck drivers, admin, etc) who are treated like gold, means that even in small towns turnover is extremely high. It is not unusual to know every employee one day and the next have a whole new crew. This means employees are overworked, underpaid and often not the friendliest. Now, despite being one of the few companies able to continue thru the pandemic, they decided to cut more corners and no longer make homemade cake donuts, they made a change to frozen, which you can literally get anywhere. There is no point in paying their high price for subpar donuts. Next will probably be the pizza dough... As a lifelong patron, I can no longer justify the cut corners, prices and treatment of their front line workers. Sadly I will be taking my business elsewhere.

Helpful?
Kelly Mischanko
Kelly Mischanko
1 reviews•New Reviewer
about 5 years ago
5 out of 5 stars

I really appreciate the employees at…

I really appreciate the employees at the 60th and F location. They are always helpful and have great attitudes. This store should be a model for other locations. I could go to any convenience store for the products that I need. I choose this store, because of the service that I receive.

Helpful?
Becky McDaniel
Becky McDaniel
1 reviews•New Reviewer
over 5 years ago
5 out of 5 stars

Casey's west in Grinnell

This is for Casey's west in Grinnell. Ia. They have the friendliest staff, the store is always clean, and its my favorite store in Grinnell. I do want to talk about one person though and his name is Martin. He makes donuts in the morning and I only buy Blueberry Fritters if he has made them. I can tell just by looking at them that he worked that morning. They are to die for delicious. He does something different that I think all the employees should learn how to do. His are not too doughy, have nice crisp sides, don't taste greasy, are sweet through and through and he uses a little more icing possibly. Whatever he does, it makes them exceptional and extraordinary. Give Martin a raise. He cooks everything else just as well but man I love those fritters!

Helpful?
Carl Scrabeck
Carl Scrabeck
1 reviews•New Reviewer
over 5 years ago
1 out of 5 stars

The employee cleaning the bathroom was…

The employee cleaning the bathroom was very Rude!!! I need to use the bathroom and he yelled at me so I will not be back to any Casey’s ever!!

Helpful?
Kathleen Hunter Gertjejansen
Kathleen Hunter Gertjejansen
1 reviews•New Reviewer
over 5 years ago
2 out of 5 stars

No respect during a pandemic!

You really need to push people wearing masks! I see too many people without their masks on and we are in a pandemic! Until you push this I will take my business else where! This was @ Kimball Mn store!

Helpful?
Naohmi5 TRUJILLO
Naohmi5 TRUJILLO
1 reviews•New Reviewer
over 5 years ago
1 out of 5 stars

Do not pay at pump!!! 😠😠

Not the first time. I had money for bills in bank but I stopped for gas and paid at pump...guess what? They put a hold on my money so it overdrafted my account, fees I now have to pay, plus late fees for my bills. I called Casey's customer service and they also had a bad attitude about it. DO NOT PAY AT THE PUMP!!!!

Helpful?
Tom Piper
Tom Piper
1 reviews•New Reviewer
over 5 years ago
1 out of 5 stars

We have 3 other choices for pizza in…

We have 3 other choices for pizza in Detroit Lakes - Casey's just got bumped to last. Dough was dry, tough and without taste. Ordered it online and paid $23 plus tax, only to show up and see a sign for the Supreme pizza for $13. I guess I shouldn't expect much from gas station pizza. Never again.

Helpful?
Donna Trondson
Donna Trondson
1 reviews•New Reviewer
almost 6 years ago
4 out of 5 stars

Wow great job Casey's.

Wow great job Casey's.

Helpful?
Cassandra Garland
Cassandra Garland
1 reviews•New Reviewer
almost 6 years ago
4 out of 5 stars

Nice clean stores

Food is a little high, but good, friendly employees and clean stores!

Helpful?
Nahnah Angelgood
Nahnah Angelgood
1 reviews•New Reviewer
almost 6 years ago
1 out of 5 stars

It ain't Casey business how much money…

It ain't Casey business how much money is on my bank card as long I enough money to pay for my stuff it the cashier visit how money is on my card that a violation of my right that personal info.,their totally Wrong for that I want swipe my card their again....

Helpful?
Betty Soukup
Betty Soukup
1 reviews•New Reviewer
almost 6 years ago
4 out of 5 stars

I love Casey's pizza

I love Casey's pizza! But, their Canadian Bacon/Pineapple would be so much better with SLICED Pineapple and in HEAVY syrup. If they continue to use tidbits, at least get them in heavy syrup. It needs more sweetness for the bacon.

Helpful?
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About Casey's General Stores

Casey's General Stores is a convenience store chain that operates primarily in the Midwest region of the United States. The company offers a variety of products and services, including grocery items, snacks, beverages, and prepared foods. Known for their pizza and fresh food offerings, Casey's aims to provide customers with a quick and convenient shopping experience. The target market for Casey's General Stores includes local residents, travelers, and commuters seeking easy access to everyday essentials. The company emphasizes its commitment to community engagement and customer satisfaction, making it a familiar choice for convenience needs. With a presence in multiple states, Casey's continues to expand its offerings to meet the evolving demands of its diverse customer base.

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