Casey's General Stores Reviews

The store I go to is fine. However Casey's customer service is below one star. My account has not worked for months after contacting them they said they were aware of the issue and were working on it. Not to worry my points would still be there. HA after 6 months I get back on my points are gone. So again I write to customer service and the idiot answering me says I USED THE POINTS. OMG are you freaking kidding me. I even took multiple screenshots showing how the stupid app AND website would not let me use anything. Couldnt pay couldnt order COULDN'T USE POINTS. Nice job, I wont go there again!!!!!

I’ve been a Casey’s customer for over 25 years. Casey’s has never let me down and I always fuel up at their pumps.

STORE 3943 - lady in the mornings makes the best pizza!!!! Thank you for the extra TLC you put in :)

Takes them so long to get the breakfast pizza out and it’s not even good I give it 0 stars if I could

Taco pizza with no sauce (or salsa), no refried beans and no lettuce! Had to look close to find a few pieces of corn chips. Our dogs weren't even interested in the pizza. Worst ever!!!

We order a pizza every week most of the time it's really good, but this time it was really salty couldn't hardly it it.

I have been a loyal customer for 5 years and I live close by one. I have been having issues with my divot card when paying in the store and no one seems to be able to help. Also, the last 6-12months the pizza quality has deteriorated to the point that we actually throw away the crust and eat the toppings. There is no consistency. I tried calling corporate in Omaha. A total no brain answered the phone and stated she would have a manager get back to me on both issues. One month and no response. I have started buying my gas at less convenient locations and have not bought a pizza in over a month. Normally we ordered one 2-3 times a month. Corporate has a severe management issue both at the store level on training and retaining employees and at the corporate level for giving a damn.

My fiance went into Casey's to get a pizza order due to me not feeling well and the kitchen staff was very rude which included Glenda aka management and two other staff members would not tell him when the order would be ready and they never started it. Waited in the store for 10 to 15 minutes and then we left. I'm about ready to make sure that ppl along with headquarters know how they are treating ppl. I recommend that you don't go to the albert lea Casey's cause even management will treat you bad!

My taco pizza is the saddest pizza I have ever ordered. I got maybe 10 chunks of tomato, a small handful of chips (half my pizza had no chips on it) and big chunks of lettuce thrown around on it. The first time I ordered pizza and wings from this place I told myself I would never go back. But I decided to give it a second chance when I found out it was national taco day and taco pizza was on sale. I should have gone with my instincts and stayed away. I have wasted so much money on crap food at this particular store. I will not do it again.

I had ordered a pizza online from them on august 18th.. they called and said that they accidentally cancelled out the order and would like me to reorder.. I was assured the original charge was nil and void.. until I got my bill and I was charged for both pizzas .. as I called to speak to a manager she informed me she would speak to her supervisor and get back with me.. WHICH didn’t happen. I then called back and Alison refused my call.. so being on speaker with several others.. she lied to me and said I need to consult door dash.. without me showing I ordered directly from their app.. DoorDash was never mentioned.. I was hung up on and asked again to speak to her.. and hung up on again.. I called to ask who her direct manager again.. I was refused.. a few minutes later a cop was pounding on my door.. I was already hooked up to my feeding bag so I spoke to him against the upstairs window.. he actually said they said I called them over 20 times.. funny how my phone shows 4x..I asked him to leave .. I called to speak to his supervisor and if it’s possible to be more rude than she was even more rude.. apparently I’m supposed to be okay with being charged 2.. oh and the genius cop supervisor said “yOu CaN deLeTe CaLlEr Id.. of course you can however, the itemized bill you can’t.. with these type of ppl running society we are all doomed…

Ever since Casey’s have taken over the fantasy’s in Omaha, the stations have went down hill. The Casey’s are all ran terrible. They are all run down, filthy, there yards are nothing but weeds and the insides are disgusting. The pumps never have any liquid in the window wash reservoirs or towels. The guys in the car washes barely ever hand wash anymore.

Recently stopped at the Casey's in Hastings, Ne (16th Street Locale). While there, I mistakenly left my Debit/Credit card at the counter. Later that day I realized it and called back to the Casey's hoping to hear that they had it! Well, they did. An employee of the store, Tina, was honest enough to take it and when I called she informed me that she had possession of it. She promptly put it in the mail and I had it two days later! There are good people out there, and I'm glad to inform you that one of your employees (Tina) is one of them! Thanks!

I ordered pizza online for pickup. When I arrived home with the pizza it wasn’t cooked. I can’t believe that the kitchen staff would send food out of their kitchen that’s not done.

Pizza is not bad but costumer service not good one of Casey's employee got mad at me for a little mistake

Employees were not very nice. If I could put a 0 star review I would.

Slushy on sale 89 cents but machines down or out of

What went wrong this time?? You actually posted the question, what went wrong THIS TIME?

A manager at the carrington Casey’s storr seen me in my car talking on my phone. She had no clue what I was even talking about didn’t eat. I didn’t even look her way, but yet she has the audacity to call me on my personal phone and threaten me with her brothers may not knowing nothing yet what this is about. She causes more problems for me. I do not think she should be a manager longer yet even work at a Casey’s if she’s going to be doing things like that, her name is Miranda

I have been to this Casey’s store 151st Olathe, KS multiple times and treated fairly decent most of the time! However, yesterday 06/07/2023 at 7:52 pm my spouse and grandson were attempting to go in for some kiddo ice cream. We approached the door after I had seen another patron pull on the door & it was locked? Sign on the door noted closed at 8 PM due to short staffing. However, it was 7:52 and not 8 PM. So I went to take a picture of the sign that was posted on the door for manager and the corporate Casey’s and someone started tapping on the window at me. I walked away, the individual that was slender and untidy came out, hollering at me. Continued to holler at me & another patron. I felt very threatened he continued to holler and taking pictures of my vehicle! Suggest you screen your employees prior to hire as this hostile behavior is unacceptable and a liability! Please address your employee’s hostile behavior towards patrons, if your store is not open with the hours you have posted I highly suggest you change them! Never will be back to this location!!!

Our power went out at the facility I work for, mind you it’s senior assisted living, We made a call to Casey’s and ordered,5 sausages 5 cheese 5 veggies and 5 pepperoni pizzas…. When I say they did their thing!!!!Omg the team work they showed making those pizza’s was amazing!!! No complaints or nothing that’s why I LOVE CASEY’s always have for the past 30 yrs❤️🤞🏾💪🏽