Carolina Cabin Rentals

4.662873399715505 out of 5 stars
4.7
Excellent703 reviews

TrustScore

4.7
4.662873399715505 out of 5 stars
Excellent
5 out of 5 stars
619
4 out of 5 stars
25
3 out of 5 stars
9
2 out of 5 stars
6
1 out of 5 stars
44
703 reviews in total

Review summary

Carolina Cabin Rentals is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Carolina Cabin Rentals made our…

Carolina Cabin Rentals made our Christmas vacation wonderful. They are very informative and have excellent customer ser...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

No refund or reschedule Allowed, even if your brother had a stroke and you cannot come!

We are with a Church organization that decided to go back down for a second time to the Boone area and serve with Samari...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Extremely poor customer service!

Extremely poor customer service!! We booked a cabin for my daughter's 16th birthday through Carolina Cabin Rentals. Afte...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

If I could give this a 0

If I could give this a 0, I would. After natural disaster, Hurricane Helene, traveled through the area, leaving destruct...Read more

0
0
🔥 High engagement

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Tammy Kniffin
Tammy Kniffin
1 reviews
over 6 years ago
5 out of 5 stars

Marvelous company to deal with.

Marvelous company to deal with.

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JWeigel
JWeigel
1 reviews
over 6 years ago
5 out of 5 stars

Amazing home! Clean!

Home was beautifully well maintained and had something for everyone to do! I absolutely recommend this property. It’s close to store and is so comfortable,

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Angela Moore
Angela Moore
1 reviews
over 6 years ago
5 out of 5 stars

Excellent customer service and the…

Excellent customer service and the cabin was wonderful.

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Kaye Blackmon
Kaye Blackmon
1 reviews
over 6 years ago
5 out of 5 stars

Professional

Professional, caring staff with a commitment to customer satisfaction. The process of checking in and out was easy and the rental home was beyond our expectations. Immaculate, perfect location and beautiful resort atmosphere. Would definitely use Carolina cabin rentals again when considering a vacation home away from home.

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Bret Turner
Bret Turner
1 reviews
over 6 years ago
5 out of 5 stars

Awesome cabin, Awesome view

Very nice cabin. Would definitely stay there again.

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tim curran
tim curran
1 reviews
over 6 years ago
5 out of 5 stars

I am a property owner with a house in…

I am a property owner with a house in this program. Our realtor referred us to Billy Rich during our search for a mountain house. My wife and I were extremely impressed with Mr. Rich's insights and professionalism during our search. His counsel was critical. When we purchased the home, Billy met with us and made some suggestions. We followed his suggestions and are very glad Billy was helped us in this endeavor. My wife and I consider Billy a true and trusted family friend. Now Billy is not superman. He is part of a larger team. I can easily say the entire team at Caronia Cabin Rentals is amazing. They are a great group of men and women. I have called to rent another house for family members coming into town. We could not fit everyone into our cabin. The gentlemen ( I forgot your name sorry) who helped me did not know I was a property owner. His suggestions were excellent. He listened to our needs and likes. He was patient with our group size changing daily. Todd and David are our Client Relations POCs. They are always ready to help and respond to our inquiries. In the event of a problem, their repair team is responding quickly. We are grateful for them. Bad news does not get better with time, but they always deliver the bad news with recommendations. That is key to out of town owners. The clean team. They are the men and women behind the scene. They are like elves who appear and magically turn a lived in- house into a welcoming home for the guests. Ya'all don't hear this enough but thank you. I am sure I may have missed a few people in this review. I apologize to you now. In conclusion, I look forward to another wonderful year with Carolina Cabin Rentals. I intend to buy another cabin and enroll it in your program. It will need to be one which fits our business model and fulfills our family's needs.

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Mattie 
Mattie 
1 reviews
over 6 years ago
5 out of 5 stars

Carolina Cabin Rentals was very easy to…

Carolina Cabin Rentals was very easy to work with on-line and we found they were very organized, explaining everything accurately that we needed to know about the property. They seemed to have all bases covered. Definitely would rent with them again.

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Tommi Sue
Tommi Sue
1 reviews
over 6 years ago
5 out of 5 stars

This house was beautiful!!

This house was beautiful!!! Everyone at the rental company was very attentive to our needs. We’d call with an issue and maintenance was there to fix. We were all very pleased!! Again, house was Gorgeous, and the views were breathtaking! We absolutely loved our entire stay! We will definitely stay there again in the future!

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over 6 years ago
5 out of 5 stars

Amazing cabin

Amazing cabin. Amazing service. Would definitely rent a vacation rental from them again.

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Judith Hertan
Judith Hertan
1 reviews
over 6 years ago
3 out of 5 stars

Who manages this group?

I am renting a place through Carolina Canin Rentals right now and it is very frustrating. No one seems to have the same answer and there is no follow up. The employees work from home and seem to have no guidance. Every time I ask a question no one knows what to do. I can’t even get an answer as what to with the outside trash or when my promised cleaning person would be here. I will never use this group again

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Glenda Snead
Glenda Snead
1 reviews
over 6 years ago
5 out of 5 stars

Loved our stay

Loved our stay. Great family get away spot.

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R D
R D
1 reviews
over 6 years ago
5 out of 5 stars

Great folks in the office

Great folks in the office who stayed on the phone until the door locks worked perfectly. Above & beyond a 'typical' rental agency-they treat you like family even if you never actually meet in person!

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over 6 years ago
5 out of 5 stars

Excellent location for our needs and a…

Excellent location for our needs and a beautiful home on the New River. Our family thoroughly enjoyed our stay.

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Karen Strum
Karen Strum
1 reviews
over 6 years ago
5 out of 5 stars

I'm in my mid 70's and this has been…

I'm in my mid 70's and this has been one of the most pleasant friendly professional rentals I have ever had the pleasure of dealing with. The rental company has customer service down pat, they were awesome and the cottage was so nice and could tell it was well maintained plus had a well equipped kitchen. Loved the way the owners personalized their cottage with pictures, signs, and a large item hanging down that we had to get help finding out what it was and we did but won't tell what we found out because it was so interesting to hear what all our friends thought it was, they came up with some doozies😂 maybe the next guest will have as much fun. We were so pleased and satisfied from the beginning to the end!!

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James Byrd
James Byrd
1 reviews
over 6 years ago
5 out of 5 stars

Excellent company to deal with houses…

Excellent company to deal with houses exactly as stated will definitely be using them again

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over 6 years ago
5 out of 5 stars

Very good vacation rental company.

Very good vacation rental company. Great customer service

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over 6 years ago
5 out of 5 stars

Our cabin was perfect

Our cabin was perfect! It was clean and cozy... it was also centrally located b/t Banner elk-Boone-Blowing rock. We will reserve the Lazy Bear cabin again hopefully in the fall

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over 6 years ago
5 out of 5 stars

We really enjoyed our stay

We really enjoyed our stay. The cabin was everything we expected.

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over 6 years ago
5 out of 5 stars

I enjoyed my stay will be coming back…

I enjoyed my stay will be coming back next april that was my second time staying with you guys think some where along the way I should be given some kind of discount thanks azas

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over 6 years ago
5 out of 5 stars

Amazing views and Privacy!!

Amazing views and Privacy!!! Nice location tucked away in the mountain. close to markets, hiking, waterfalls. you will not be disappointed with this place! everything is nice and if you are a cook this place is a no brainer. if youre choosing between this place and another. choose this place. we will be back. thank you.

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