Orderd my matts they came wrong I…
Orderd my matts they came wrong I emailed them they said they will sort it,4 weeks later still no matts £44 for nothing..avoid avoid

10 months ago
Fantastic company. Excellent products and their customer service is second to none. Couldn't have been more helpful. Will definitely be recommending them to anyone who will listen.
10 months ago
I ordered a boot mat for my MGS5 last week and it arrived today. It looks good and fits perfectly. Would recommend.
10 months ago
Considering I never got the mats and my tracking number was fake all I can say is they took my money.
11 months ago
Great quality, great customer service, very quick from day of order to delivery, good value for money, my car mats fitted perfectly. would highly recommend Stephen de silva .
Orderd my matts they came wrong I emailed them they said they will sort it,4 weeks later still no matts £44 for nothing..avoid avoid
I ordered some mats for a friend's 2022 kia sportage the dealership wanted £249.99 for mats so I put an order in with carmats and so glad I did. They fit perfectly and good quality mats. . My elderly friend is over the moon. I've now put an order in for my own car.
This is going to be a short but simple review. I'll put some photos on my blog for comparison/further review and a follow up for later date. I don't consider these the best quality car mats you can buy, but for "OEM" supplied quality they are acceptable to use, and an acceptable price including delivery so would deal with again. The negatives first, this isn't a reflection on the company, just my experience with my order Communication. There wasn't much of it, emails did warn they were running with minimal staff, but the reviews on here suggest it's hit and miss. I ended up receiving my order through a different courier and had to chase customer service to get a response. I was actually worried these were dropshippers or scammers due to the lack of comms, but figured they were a legit business after reading the number of reviews they had. They arrived about 6 days after ordering Quality of fit. The mats are advertised as OEM quality. To me this means exactly as it would come from the manufacturer, so no modification or hassle to fit. In terms of fitting, YES, the mats fit (Audi A3 Sportback 2007). However I had to give a little nudge here and there and bend the mats over the pop on fitments. If you buy them for the same car as me, I'd recommend fitting the pop on section nearest the handbrake first as the mat curves upwards slightly if you don't and doesn't push on properly The mats themselves were slightly oversized and stiff, they may loosen over time as they take shape because they're new. Or this could simply be by design to add a little extra protection. ___ EDIT : 22/03/25 - Just to update that the mats fit better now, the main problem with them is that the pop connection feels too loose so it disconnects really easy. It's not as stiff for rretaining the connection but also means it clipcs on easier. So I increased my rating of the products ___ This wouldn't deter me from ordering again however, because they were of a good enough standard and a vast improvement over the non-OEM mats that the car seller had thrown into my car. The push on connectors were the right size and give a reliable feel when pushing on too so they're nice and tight Side note: you might want to change the colour of the sticker stitch on the tag on the mat. I find the blue to be hard to read. Maybe something like white or red would stand out more (white probably) as bright text on dark backgrounds helps to focus the reader
Excellent customer service. Excellent quality of product. Excellent value for money. What more can I say!
Ordered personalised seat covers for my van on the 19th of April ,still waiting also didn't receive a confirmation email or txt to say that my order had even gone through ,had to email them to ask ...I did receive an email to rate the product even though I had not received it yet lol ....going to give them another week before asking for a refund
Ordered some personalised embroidered cat mats for our Audi and they’re beautiful, really good quality and I love that they’re made to fit the car as the universal ones barely cover anything. Professional business and have just ordered more mats for our Sprinter Campervan- thank you!
Took a very long time for mats to be delivered. Ordered on the 6th, arrived on 21st. I am however happy with the quality and fit. I went for the cheapest option (£20) and they look good.
Ordered 1st of April, so far nothing turn up… I’m not sure this company is a professional one or fake, no proper customer support as well… AVOID
Ordered & Paid. Mats arrived. No issues.
Absolute rubbish. Cheap, nasty matts and I paid extra for the thicker ones. Also took weeks to come. DONT WASTE YOUR TIME AND MONEY
Excellent mats & fit. Ordered before the busy bank holiday rush and got delivered safely and quickly. Always order from here for all our cars. Thanks guys, not sure why so many bad reviews!
Awful. Delayed order. Chased up and mats delivered. Wrong size. Very poor. Not recommended. Now to see about getting refund :(
Ordered the mats on Good Friday, received them today. Over the moon with them. Fit perfectly and make the car look so much better and cleaner. The previous mats were very worn and bunched up. But these are solid and won't be moving anywhere. Customer service has been on point. Very happy with them. Will be back for a boot mat at some point.
My problem is with the smell. My boot mat arrived and I have spent the last 3 days scrubbing it, using various chemicals to try to get rid of the disgusting smell. Nothing has worked yet. Not sure on the fit yet as I dare not get that smell into the car. Avoid if you can. I’ve never had this with previous mats.
Finally received my car mats today since order date of 31st March and very disappointed with the quality! Expected the thickness to be alot thicker considering I opted for the Grand option. I would not recommend these mats if you are looking for quality for the price of nearly £50! The only thing they do deliver is a tidy fit!
In August 2022 I ordered a complete boot liner for our newly purchased Land Rover Discovery 5. I rang to ensure that the set would fit our model which has rear air-conditioning. It took around 7 weeks to make which was explained at the time. The liner is made from good quality material and would protect the boot from general wear and tear, especially from dogs. Unfortunately, when it arrived I found it was for a model without the aircon unit, so didn't fit. I called and was asked to provide photos, which I sent off, and received a promise to rectify. After a further call and unanswered e-mails I've given up.
The staff at this car accessories store provided excellent customer service, and I appreciate their expertise in helping me find the right products for my vehicle.
Purchased a set of mats for an Kia EV6. They were the basic mats and the best price on the market by far, arrived on time, however one mat had some slight damage. When informed the company issued a request-order to send another set without question. Great service and would recommend. For basic mats at £20 I’m very impressed by the standard and they fit perfectly.
I ordered a floor mat for a Fiat van. The mat did not fit properly, the holes did not line up with the floor hooks, the mat was too short, did not fit the floor space at all. Disgusting fit, when the company advertised this product as a top spec Item.
Easy ordering process, nice colour choices and great colour mix on edging. The red embroidery on black mats with red trim sets of my red audi TT 😎
Based on analysis of 163 reviews rated 1-2 stars for Car Mats UK
“Only customer service is via email and it’s takes days to get a response, I imagine this is due to the amount of peop...”
“I have asked that if it’s not received by today I would like a refund”
“Took some time to arrive but as they are tailored to suit this was understandable”
“They have sent an email today saying it has been dispatched and given me a tracking number, however they have just ar...”
“took payment, no goods have arrived a month later”
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Car Mats UK specializes in the manufacture and sale of custom car mats, seat covers, and boot liners tailored to fit a wide range of vehicle makes and models. The company focuses on providing high-quality, UK-manufactured car accessories that are designed using advanced CAD technology, ensuring a precise fit for each customer's vehicle. Their product offerings include carpet and rubber car mats available in various materials and colors to complement individual car interiors. Targeting vehicle owners across the UK, Car Mats UK aims to meet the specific needs of customers seeking durable and stylish automotive accessories. Each product is made to order, with a commitment to dispatching orders within 3-5 working days. With a strong emphasis on craftsmanship and customer satisfaction, the company has garnered positive reviews from thousands of customers, reflecting the quality and reliability of their products.
Car Mats UK receives a mix of reviews, with many customers praising the quality and fit of their mats, often highlighting the excellent customer service. Reviewers express satisfaction with the quick delivery times and the overall value for money, noting that their mats fit perfectly and provide great protection. However, a significant number of complaints arise regarding order fulfillment and customer service issues. Many consumers report never receiving their products, receiving incorrect items, or facing unresponsive communication from the company. Some customers mention delays that extend well beyond the promised dispatch times, leading to frustration. While the quality of the products is generally well-regarded, the inconsistency in service and fulfillment raises concerns.
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