Paul Jones

Jul 16, 2018

Warrenty not honoured.

Very disappointed with Kia over their customer service with regards to a parts failure. Sportage with 12,000+ miles on clock and less than 2 years old needs new drivers side front and rear disks. Kia garage and Kia uk stated to me that although the warranty states that maintenance items are covered for defects and workmanship regardless of mileage, that in this case it was neither.....!! They have stated that it is not a defect with the disks although they do concede that they should do far more mileage. Must be me then that expects a major vehicle safety component to last more that 12,000 from new. Fully serviced by Kia but they will not honour their own words in their warranty simply stating the the service technician says the parts have not go defects..... my reading of the Oxford English Dictionary seems to differ..... is a warped front and rear not a component defect. Defective originates from failure and these disks have failed. A play on words I fear..... All said and done it does appear when you google Kia complaints that I have joined a long list of many when it comes to Kia not honouring a basic principle. Another customer lost.....