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Purchased a set of mats for an Kia EV6. They were the basic mats and the best price on the market by far, arrived on time, however one mat had some slight damage. When informed the company issued a request-order to send another set without question. Great service and would recommend. For basic mats at £20 I’m very impressed by the standard and they fit perfectly.
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Very disappointed with Kia over their customer service with regards to a parts failure. Sportage with 12,000+ miles on clock and less than 2 years old needs new drivers side front and rear disks. Kia garage and Kia uk stated to me that although the warranty states that maintenance items are covered for defects and workmanship regardless of mileage, that in this case it was neither.....!! They have stated that it is not a defect with the disks although they do concede that they should do far more mileage. Must be me then that expects a major vehicle safety component to last more that 12,000 from new. Fully serviced by Kia but they will not honour their own words in their warranty simply stating the the service technician says the parts have not go defects..... my reading of the Oxford English Dictionary seems to differ..... is a warped front and rear not a component defect. Defective originates from failure and these disks have failed. A play on words I fear..... All said and done it does appear when you google Kia complaints that I have joined a long list of many when it comes to Kia not honouring a basic principle. Another customer lost.....