10 months ago
Fantastic company. Excellent products and their customer service is second to none. Couldn't have been more helpful. Will definitely be recommending them to anyone who will listen.
10 months ago
I ordered a boot mat for my MGS5 last week and it arrived today. It looks good and fits perfectly. Would recommend.
10 months ago
Considering I never got the mats and my tracking number was fake all I can say is they took my money.
11 months ago
Great quality, great customer service, very quick from day of order to delivery, good value for money, my car mats fitted perfectly. would highly recommend Stephen de silva .
Great quality mats and excellent customer service. I received my bespoke mats within a week. There was a problem with the boot mat but this was courteously and quickly resolved. I am happy with the overall quality of the mats, their value for money and level of customer service I received.
AS always these car mats are perfect. Although they took a while to arrive they fit perfectly and look great.
I am very pleased with the service that I received from Car Mats UK. The products that I ordered arrived in the expected timescale, and seem to be very good quality. I must also acknowledge the pre-sales support that was provided; I had several questions about the mats that I was planning to order, and they were all answered promptly, courteously and comprehensively.
Shocking service, I was sent a boot liner that does not fit my vehicle, when emailed to have it returned I was given all sorts of excuses, eventually I was told that they donot made a liner for my vehicle, this was not mentioned when I placed the order on line. I now have a product that does not fit my vehicle and the sticky tape does not even stick on the sides as it does not line up to the boot!!! Your reply states that this has been dealt with, IT HAS NOT !!! I was sold a product that doesnt fit my vehicle.
Great product, service and fast delivery
Needed a decent liner for a defender as we were taking the dog with us on holiday. Ordered the liner on the 12th July but heard nothing, chased it up on the Thursday before the holiday and was told that it was being dispatched on the Friday, priority delivery and would be with us on the Saturday. Liner didn’t arrive, wasn’t priority delivery and was scheduled to arrive on the 27th when we were away. I hate being lied to by Customer services, try being honest next time. Had i known the lead time i would have ordered a more generic fitting liner from Amazon, at least i would have received it when i needed it.
Fabulous product, fits perfectly and so very smart
Excellent mats really well made
I am happy with the product. It is excellent work ,great quality. Fits perfectly love it.
Perfect just what I ordered, exceptional quality for the price.
Would recommend
Excellent service. Good quality. Prompt delivery.
Excellent customer service from start to finish and excellent work measuring our car, making our customer bootliner and bumper flap, and fitting it all in one day. I would recommend again and again.
Looked everywhere on line couldn't find one to fit my estate, but car mats did a great job fits perfectly and looks great .Well worth the money .Much better than the cheap covers I've had in the past.
delivery was slow but the Mats are fantastic well worth the wait xD
I was extremely happy when my boot liner and dog bed arrived. The quality exceeded my expectations and the fit to my car was perfect. Even my dog looked happy in his matching bed. Thank you all for your brilliant work. I will highly recommend you.
Quick and great quality
Easy to use website and kept updated of orders
1st class service very professional
Great. Thanks.
Based on analysis of 163 reviews rated 1-2 stars for Car Mats UK
“Only customer service is via email and it’s takes days to get a response, I imagine this is due to the amount of peop...”
“I have asked that if it’s not received by today I would like a refund”
“Took some time to arrive but as they are tailored to suit this was understandable”
“They have sent an email today saying it has been dispatched and given me a tracking number, however they have just ar...”
“took payment, no goods have arrived a month later”
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Car Mats UK specializes in the manufacture and sale of custom car mats, seat covers, and boot liners tailored to fit a wide range of vehicle makes and models. The company focuses on providing high-quality, UK-manufactured car accessories that are designed using advanced CAD technology, ensuring a precise fit for each customer's vehicle. Their product offerings include carpet and rubber car mats available in various materials and colors to complement individual car interiors. Targeting vehicle owners across the UK, Car Mats UK aims to meet the specific needs of customers seeking durable and stylish automotive accessories. Each product is made to order, with a commitment to dispatching orders within 3-5 working days. With a strong emphasis on craftsmanship and customer satisfaction, the company has garnered positive reviews from thousands of customers, reflecting the quality and reliability of their products.
Car Mats UK receives a mix of reviews, with many customers praising the quality and fit of their mats, often highlighting the excellent customer service. Reviewers express satisfaction with the quick delivery times and the overall value for money, noting that their mats fit perfectly and provide great protection. However, a significant number of complaints arise regarding order fulfillment and customer service issues. Many consumers report never receiving their products, receiving incorrect items, or facing unresponsive communication from the company. Some customers mention delays that extend well beyond the promised dispatch times, leading to frustration. While the quality of the products is generally well-regarded, the inconsistency in service and fulfillment raises concerns.
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