Car Giant - London's largest used car dealership is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Sabin was really helpful and informative.
Sabin is a really good, polite and helpful. Thank you so much.
Chi Sylvester was extremely helpful and patient with us in selecting a car. We really appreciated the excellent service ...
Service amazing from junior
I’m really happy with my car purchase from CarGiant today. Tia made the whole experience smooth and enjoyable with her great attitude, patience, and professionalism. From the test drive to handling all the paperwork, she was incredibly helpful — thank you so much! 🙏🚗
Excellent customer service from junior, happy with the service provided.
Amir was very helpfull thank you
Junior sold my car to me today and he was great and informative
Junior was brilliant
Easy, clearly explained. Thank you Noah for all your help.
Very friendly staff . Excellent service from ibrahim
Ibrihami was very helpful and knowledgeable and got me in to my favourite car asap and helps me so much definitely recommend him
Great customer service, polite and accommodating
Good service from Saudis, we are so happy with the service he offered ,Best wishes
I have always been a fan of Cargiant, my family has always purchased their cars from Cargiant. I visited Cargiant on 7/7/2025, I was greeted by one of the customer representatives named Tiean. She has been amazing to say the least. From the moment we walked in to find a car she has been our rock. Very kind, generous, helpful and understanding. We purchased a Kia Niro, Tiean has been so encouraging and supportive towards the purchase. I want to say a big thank you to her and everyone at Cargiant. They never fail to disappoint their customers!
Saydul explained everything clearly and was helpful and patient when I was test-driving the car. I am not used to a fully automatic car and it was important for me to feel at ease. He was upfront with his information which inspired trust. Thanks
Thank you to saydul and the team for helping me and my family with our purchase, its our second biggesg purchase of our life and he has smoothly and professionally helped us with completing this goal, thank you saydul!
saydul islam has taken his time and patience to help us out and find the perfect electric csr for us!
Had a wonderful experience as soon as I walked in. Bashley in particular is somebody I’d like to shoutout. He was extremely helpful and friendly. The customer service we received was amazing and I am super happy with my experience. Highly recommend trying to get Bashley to assist you :)
Saydul Islam has given his time to find us a car and help us choose the right one, it was a smooth and simple process with him thank you!
Thank you to Saydul Islam, amazing service, will definitely recommend his service to my family, helped me with everything start to finish
Excellent customer services ( from Ibrahim)
Car Giant are in the business of selling cars but the customer care is very very limited. They focus on selling a car, a warranty, a coating to protect your vehicle. I spent over £17000 but when I went to collect the car, they couldn’t provide the V5 slip. They couldn’t access the scan they had of it because they don’t have documentation on a shared drive. They let me book a Sunday appointment and then told me they couldn’t access paperwork because the admin team weren’t in until Monday. They expected me to illegally drive an untaxed car to a post office on a Sunday to sort out their mistake. When I refused and remonstrated, their worker was very rude. Luckily, there was an extremely thoughtful young woman called Chi who came and got things sorted out, but the collections team were very poor. No smile or friendly greeting on arrival, didn’t even bother, after a 2.5 hour wait to pick up my car, to tell me where it was. William who did the test drive on my previous visit was extremely charming and helpful. The man who actually sold me the car was focused on selling me as much as possible and failed to say anything at all about V5. When I first went to look at cars, it was 34degrees and I was sent to completely the wrong place to look for the car I was interested in. Overall I would say it is a good place to familiarise yourself with various cars and models but some staff need training and be sure you know exactly what needs to happen because they can’t be relied upon to look after you.
This is the third car I've bought from them, so I trust the system.
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