Review summary

Cab My Ride has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

AVOID!

Booked two taxis for a group of six. Both arrived on time, but despite my husband personally speaking to one of the drivers to say we’d be out in a few minutes, both vehicles drove off before we could get in. We were then charged in full for both 'no-show' bookings, even though we made contact and were just moments away. Despite Cab My Ride (also trading as Aryvo) taking over a week to 'look into' the matter they refused a refund, claiming no contact was made — which is simply not true. Based on this experience, I won’t be using Cab My Ride/Aryvo again, and I would strongly advise others to be cautious where they hold your credit card details and can charge what they like.

C
Easy to use & Great Customer Service

Arvyo were great and simple to use. Driver called me multiple times to confirm he was arriving. Had an issue with payment but after speaking with Cecilia from Customer Support who was very helpful, it all got sorted in the end. Will recommend and use Arvyo again!

BJ
Cecelia was extremely helpful and…

Cecelia was extremely helpful and patient as we had problems with booking and getting our app to work being in a different country. Thank you kindly!!

rh
Booking problems online customer…

Booking problems online customer support sorted them for me efficiently and politely thank you

Company details

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All reviews

99 total • Write a review

Showing 1 - 10 of 95 reviews
Hc
5 out of 5 stars

Lovely man

Driver was friendly,chatty and the journey was good

Date of experience: March 5, 2024

EC
5 out of 5 stars

This taxi company never disappoint.

This taxi company never disappoint. First of all the various people that manage the phones are so lovely and polite! I had to change my taxi time twice due to an issue on my train and it was no bother at all. They were also really informative as there had been an accident on the m27 and explained my driver may take longer then expected. I simply wouldn’t use any other taxi company so thank you so much!!

Date of experience: February 24, 2024

CN
5 out of 5 stars

Professional and Friendly driver

Professional and Friendly driver. clean car.

Date of experience: February 21, 2024

MM
5 out of 5 stars

Always on time

Always on time. Friendly. Easy app to use.

Date of experience: February 8, 2024

G
5 out of 5 stars

Very efficient

Very efficient, notified when cab was on its way and arrived early so no worries about whether it would turn up! Driver was very helpful and polite.

Date of experience: February 4, 2024

ET
4 out of 5 stars

Great pick up from hotel booked for…

Great pick up from hotel booked for pick up from docks but driver was going away from us so used a cab from taxi rank instead

Date of experience: January 16, 2024

J
5 out of 5 stars

Super-Smooth Journey from Heathrow to Southampton

Unfortunately, my app glitched when I wanted to give feedback/a tip to our driver Ovidiou after taking the journey with him, so want to express my thanks to him on here instead. Thank you for making our journey smooth and enjoyable from start to finish. Just sad that there is no option to give you a tip once the journey has been completed - I certainly tried but the app did not work as expected.

Date of experience: January 12, 2024

A
1 out of 5 stars

Disgraceful

Disgraceful. I booked a cab 4 weeks in advance as I would be travelling alone with a child and needed pick up from train station in the evening. I was charged at time of booking. Received a call the morning of the job to tell me there were no cars. I never received a refund. I refuse to even speak to them again to chase the refund.

Date of experience: January 9, 2024

Hr
1 out of 5 stars

Sliding downhill.

I used to love this company but recently it has not been the best. Drivers "break down" and cancel so you are left waiting for another driver regularly. They do not respond to complaints. They arbitrarily inflate prices beyond the quoted fair even when there were no traffic jams. I was quoted £17 for a journey that cost me the same £17 with Uber but ended up paying £24. No difference in the level of traffic and there was a 3-hour difference between the two journeys.

Date of experience: January 5, 2024

J

Jo

US

1 out of 5 stars

booked taxi 4 days in advance as women…

booked taxi 4 days in advance as women on own with 3 separate drops. confirmed 2days before trip and app showed confirmed booking. on night, no one outside so rang number to be informed.....no one available for an hour then received text taxi cancelled. Will not use again and most certainly not recommend

Date of experience: December 17, 2023

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