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HomeTravel & TourismBusiness-Class.com Reviews
Business-Class.com logo

Business-Class.com Reviews

4.566666666666666 out of 5 stars
4.566666666666666 out of 5 stars
4.6
|Excellent|60 reviews

TrustScore

4.6
4.566666666666666 out of 5 stars
Excellent
5 out of 5 stars
52
4 out of 5 stars
2
3 out of 5 stars
0
2 out of 5 stars
0
1 out of 5 stars
6
60 reviews in total

Review summary

Business-Class.com receives overwhelmingly positive feedback from customers, who frequently praise the exceptional service and efficiency of the agents. Reviewers highlight the attention to detail and prompt communication, with many noting that agents like Leon, Gatsby, and Ferhad go above and beyond to meet their travel needs. Customers appreciate the seamless booking process and the ability to find great prices on business class airfare. However, a few negative experiences emerge, particularly regarding issues with check-in due to name discrepancies, which have led to significant frustration for some travelers. Despite these isolated complaints, the majority of reviews reflect a strong sentiment of satisfaction with the service provided. Overall, Business-Class.com is viewed positively for its reliable and responsive customer service.

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Based on reviews, created with AI

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See what reviewers are saying

OLGA
OLGA Featured

A week ago

5 out of 5 stars

Working with Susan Gladwell was a pure…

Working with Susan Gladwell was a pure pleasure. Very competent and patient, she managed to get me an exceptionally good ticket price for business and premium economy classes optimizing every step of... See more

Mandakini
MandakiniFeatured

A week ago

5 out of 5 stars

Pablo

Pablo has been patient , helpful , polite and offers very good service

jtm
jtmFeatured

A week ago

5 out of 5 stars

Guess we will see how boarding goes.

Guess we will see how boarding goes.

Marcus Flemang
Marcus FlemangFeatured

A week ago

1 out of 5 stars

Usually a good service as 'Walter…

Usually a good service as 'Walter Goldman' handles my bookings. Used 'Charlotte Lopez' this time and the service was awful! Didn't bother to contact me for a seat reservation so ended up with a bad se... See more

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Paul Lanci
Paul Lanci
1 reviews
10 days ago
5 out of 5 stars

Our agent Dora

Our agent Dora, worked with our group of 6 traveling members and all our quirky questions to get us a great deal. Her followup was phenomenal. This is the third time I have worked with her and was not disappointed.

Helpful?
Jeff Stuckhardt
Jeff Stuckhardt
1 reviews
10 days ago
4 out of 5 stars

Perseverance

Elman worked for days to finally find the right tickets for us. His perseverance paid off for both parties.

Helpful?
Oscar Teunissen
Oscar Teunissen
1 reviews
10 days ago
5 out of 5 stars

Great service from Erin

Great service from Erin

Helpful?
JMT
JMT
1 reviews
10 days ago
5 out of 5 stars

Quick and efficient service

Quick and efficient service. When one deal fell through got another even better deal right away.

Helpful?
Marv Wayne
Marv Wayne
1 reviews
10 days ago
5 out of 5 stars

Damian was amazing

Damian was amazing. He went above and beyond to make sure what we needed happened. When there appeared to be a problem, his supervisor took over to help. While I might have paid a few pennies less somewhere else, I got full value from Business Class.

Helpful?
Mollie
Mollie
1 reviews
10 days ago
5 out of 5 stars

The best team!

The team at BusinessClass is my first reach out when planing any trip. They are quick to respond and find great options! Once the flight is booked they see you through to getting on the flight!

Helpful?
Cristina Gabriella
Cristina Gabriella
1 reviews
11 days ago
5 out of 5 stars

They managed to find a great ticket for…

They managed to find a great ticket for me. They where very professional and savy.

Helpful?

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A Not Happy Customer
A Not Happy Customer
1 reviews
11 days ago
1 out of 5 stars

I contacted them expecting to save both…

I contacted them expecting to save both time and money. Instead, they were significantly more expensive than booking on my own through platforms like Orbitz or Google Flights. Even more disappointing was the lack of support when issues arose or changes were needed. I was persuaded to purchase travel insurance, but when I had to modify my booking, the insurance proved to be essentially worthless. For someone like me, who flies over one million miles per year for business, this service was a major source of frustration and waste of both time and money. Ultimately, I handled all of my business travel myself for the next six months and saved over $20,000 by not using this company. Frankly, a basic assistant would have been more helpful—and far more cost-effective.

Helpful?
Richard N.
Richard N.
1 reviews
11 days ago
5 out of 5 stars

Great service from Finn again

Great service from Finn again ! He is excellent

Helpful?
Teslim Otun
Teslim Otun
1 reviews
11 days ago
5 out of 5 stars

Lucas Hernandez was fantastic

Lucas Hernandez was fantastic; all through from ticket purchase to check-in for both outward and return journey, everything was seamless. Thanks once again Lucas

Helpful?
Ina Eaton
Ina Eaton
1 reviews
11 days ago
5 out of 5 stars

Very patient with a 79 year old and…

Very patient with a 79 year old and very helpful.

Helpful?
Hilda
Hilda
1 reviews
11 days ago
5 out of 5 stars

Easy booking!…

Everything was done in such a timely manner - and no pressure. And when I changed the return flight it was no problem!

Helpful?
Troy J.
Troy J.
1 reviews
11 days ago
5 out of 5 stars

5 star service

Mitch is very helpful and quick to respond. Thank you.

Helpful?
PB
PB
1 reviews
11 days ago
4 out of 5 stars

Imaad did a good job getting me a good…

Imaad did a good job getting me a good deal considering the timeline. Though I paid more than my other colleagues but I understand why. He was following up regularly and communication was clear.i gave 4 stars as I think, there is always a room for improvement as he missed explaining me that the form I was filling for booking the ticket was of Budiness-class company and not from JAL. I could had saved one hour by not trying to use JAL promo codes. Also, to give 5 stars, I need some more time with the company to have a similar experience every time. PB

Helpful?
Yay
Yay
1 reviews
11 days ago
5 out of 5 stars

Damian was great!!

Damian was great. He worked very hard to find the best flights to fit our needs. THANKS!!

Helpful?
Grace Ntambua
Grace Ntambua
1 reviews
12 days ago
1 out of 5 stars

Do not use them

Do not use them, they are scammers

Helpful?
Geoffrey Saunders
Geoffrey Saunders
1 reviews
12 days ago
5 out of 5 stars

Bruce was helpful

Bruce was helpful, gave good information and reacted immediately. He sorted my problems quickly and efficiently.

Helpful?
Donna Moores
Donna Moores
1 reviews
12 days ago
5 out of 5 stars

The price on Business-Class.com for our…

The price on Business-Class.com for our airfare was almost $1,500 less than it was to buy the tickets directly from the airlines! Plus, we got a bonus of them calling us and offering Business class seating for an additional $200 (our tickets were still less than buying direct). I also needed to ask a quick question and was able to correspond with an agent who was able to answer my question. So, overall, I had a wonderful experience with Business-Class.com.

Helpful?
John Flaschner
John Flaschner
1 reviews
12 days ago
5 out of 5 stars

Hannah Grace made my experience great

Hannah Grace made my experience great! She was everything you dream about when you call a call center. Professional, friendly, positive and genuinely showed care and empathy booking flights for my special vacation. Keep up the great service!

Helpful?
juliecheek
juliecheek
1 reviews
12 days ago
5 out of 5 stars

This is my second time using this…

This is my second time using this company. The customer service is fantastic. Josh was the first guy and now Caleb. Both were stellar. Thank you! Julie

Helpful?
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About Business-Class.com

Business-Class.com is an online platform dedicated to providing affordable luxury travel options, specifically focusing on business class and first class flight bookings. The company partners with major airlines to offer significant discounts of up to 60% on premium air travel. Catering to both business and leisure travelers, Business-Class.com aims to streamline the booking process while enhancing the travel experience through tailored itineraries that prioritize comfort and convenience. The company’s services include access to unpublished fares and exclusive deals, making it easier for customers to find cost-effective luxury travel solutions. With a commitment to customer support, Business-Class.com ensures that travelers receive assistance around the clock, allowing them to focus on enjoying their journey. By combining competitive pricing with high-quality service, Business-Class.com serves individuals and families seeking a premium travel experience without the excessive costs typically associated with business class travel.

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Category

Travel & Tourism