Browns Fashion

Nice package & fast delivery

Was shopping for a specific necklace and Browns had the best price. Ordered it Thurs 11pm, it was shipped 9 hours later and arrived Mon 4pm - they got it from Great Britain to Los Angeles faster than items I've ordered from Northern CA. Beautifully packaged, as described, excellent email communication throughout - they're great, and I look forward to ordering from them again.

When I first saw the shoes I purchased online, I wanted immediately. I saw on the Brown's website and I got a coupon as well. The customer service was quick and topnotch. As was the delivery of the shoes themselves, which I can't wait to wear. I make a few luxury purchases every year and will definitely be shopping on your site again.

response time to my order was short 👍 My order arrived as I expected.👍 unfortunately my country charges a lot of tax for online purchases over 150€. so I can only buy a limited number of items.😏

Very helpful staff in a beautiful store

So fast the shipping and the return booking

Excellent experience from ordering on line to delivery of my goods. Will definitely shop again.

I love shopping at browns💛 The best brands & service!

Fast, and very cheap

My earrings arrived packaged nicely and in a reasonable amount of time considering I’m in the US. I will definitely buy from this company again.

Everything was great

We ordered multiple items in December for a holiday. Browns recalled this parcel from Knowsley DHL before it could be delivered to us (for reasons they have still not disclosed). It seems they may have lost the parcel on the way back to Browns and are now refusing to give us a refund of nearly £1000. They have sent us nearly 10 emails saying the same thing: "we are investigating what happened". To which we keep responding that Brown's internal investigation into how they lost a parcel, they themselves recalled, before it was even delivered to us has zero bearing on why we are still waiting for a refund. Over 2 months have passed. over a dozen emails exchanged, 2 promises of a manager phone call that haven't happened and they still have nearly £1000 of our money. What company holds on to their customers money whilst they look for a lost parcel that they lost themselves? Avoid this business at all costs as not only will they hold your money (which I am pretty sure is illegal) they will start to ignore your emails and make your only means of communication through bad reviews on Trustpilot. We expect our refund by 3rd March or we will take legal action.

Very easy to order with, easy returns. Responsive customer service.

The customer care team really appreciate my choice to buy something from Browns and when a problem arise they truly want to help me to solve it. You don't feel like a wallet. It's very important to me to feel that.

Fast delivery !! Very good sales !! Excellent customer service

I scoured the internet and found exactly what I wanted on three different sites in three different countries. Yours was the cheapest but it was also furthest away. I took a gamble and it paid off. A seamless process from placing the order to it's arrival. I will definitely shop with you again.

I absolutely love their selection. The shipment is so fast and so perfect packaged. My items were absolutely stunning!

Selling goods are great and shipping is so fast!

Smooth shopping experience. Easy return. CS is always helpful.

Great discounts, great customer service, fast shipping