Browns Fashion
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Browns will not deliver your goods but still keep your money
We ordered multiple items in December for a holiday. Browns recalled this parcel from Knowsley DHL before it could be delivered to us (for reasons they have still not disclosed). It seems they may have lost the parcel on the way back to Browns and are now refusing to give us a refund of nearly £1000. They have sent us nearly 10 emails saying the same thing: "we are investigating what happened". To which we keep responding that Brown's internal investigation into how they lost a parcel, they themselves recalled, before it was even delivered to us has zero bearing on why we are still waiting for a refund. Over 2 months have passed. over a dozen emails exchanged, 2 promises of a manager phone call that haven't happened and they still have nearly £1000 of our money. What company holds on to their customers money whilst they look for a lost parcel that they lost themselves? Avoid this business at all costs as not only will they hold your money (which I am pretty sure is illegal) they will start to ignore your emails and make your only means of communication through bad reviews on Trustpilot. We expect our refund by 3rd March or we will take legal action.