Fabulous service from Iantha
Fabulous service from Iantha, very helpful, I checked the price on line, which was good, to see if they could get a better price, she did 👍👍👍

9 months ago
Fabulous service from Iantha, very helpful, I checked the price on line, which was good, to see if they could get a better price, she did 👍👍👍
9 months ago
One phone call in response to an advert on Travelzoo and holiday booked. Great service thank you.
9 months ago
The person I dealt with was very helpful and informative. Answered any question or query with efficiency,
Fabulous service from Iantha, very helpful, I checked the price on line, which was good, to see if they could get a better price, she did 👍👍👍
One phone call in response to an advert on Travelzoo and holiday booked. Great service thank you.
Stella was amazing. So helpful. Thank you
The person I dealt with was very helpful and informative. Answered any question or query with efficiency,
The whole experience was very good.Micheal Evans was very thorough and explained everything v well.He had to contact the hotel to see if there was availability and this he did for us and confirmed that there was a room for us.We told him that we wanted to change our flights and this he did for us.He was polite and v helpful.
Iantha the Broadway consultant was very helpful very patient and very thorough . This made the booking process easier considering my various restrictions on dates etc Thank you
It was great to be able to book with very helpful staff however it is important for telephone calls to be answered promptly at weekends
Michael was extremely helpful & thorough, also very patient!
The clear prompt service was really helpful. Information was clear and concise. Overall booking experience was very good.
After me going back and forth with umpteen questions over several days they always replied and were very helpful.They gave me time to think things over and kept in touch without being pushy.
Michael Evans went over and above in helping to secure our holiday. When I was finally ready to book, the package we wanted to Ischia was no longer available. On his own initiative, Michael contacted his local representative and managed to secure us two rooms. All the information he provided was very clear. We're looking forward to our trip. Thanks
Iantha was very helpful when we booked for Ischia
Wavell sent us quotes immediately so we could make an informed decision on which flight/deal to book. He was professional and friendly - five stars.
Phillip was extremely helpful in finding alternative flights to suit us - appreciated his patience and efficiency.
Super service. Chloe was very patient with my complicated itinerary. I'm confident I got an amazing deal!
Anthony was friendly, efficient and precise with all the necessary information I required.
Friendly helpful an
Wavell, who handled my booking, was very polite and professional and obviously experienced. I would have no qualms in contacting him again if I had any queries. So far Broadway has given a very good service.
The Broadway Travel Agent was very thorough in making our booking. He explained all the availability of flights and hotel and finalised the booking efficiently. I would recommend Broadway Travel.
Excellent service on the phone from Iantha yesterday evening. She was extremely helpful and efficient. Delighted with the service experience. Many thanks
Based on analysis of 9 reviews rated 1-2 stars for Broadway Travel
“Cancelation charges were 60% of the total holiday cost and the biggest item in that was the fees charged by Broadway...”
“But Broadway are missing the point of my criticism: namely both the enormity of the cancellation charges at 60%, and...”
“Put flights prices up after booking”
“The worst customer service”
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Broadway Travel is a travel agency specializing in providing low-cost holiday deals, hotel accommodations, and cruise options for consumers seeking affordable vacation experiences. Established in 1948, the company has built a reputation for offering a wide range of travel packages tailored to meet the diverse needs of holidaymakers. Broadway Travel is ABTA and ATOL protected, ensuring that customers can book their travel arrangements with confidence. The primary target market for Broadway Travel includes budget-conscious travelers looking for value in their holiday plans for 2026 and 2027. By offering competitive pricing and a variety of options, the company aims to cater to families, couples, and solo travelers who prioritize affordable travel experiences. Customers can easily search for and book their preferred deals through the Broadway Travel website, which features user-friendly navigation and comprehensive travel information.
Broadway Travel receives overwhelmingly positive feedback, with many reviewers praising the helpfulness and professionalism of the staff. Customers frequently mention the excellent service provided by agents like Iantha, Michael, and Wavell, who are noted for their patience and thoroughness during the booking process. Reviewers appreciate the efficiency in handling inquiries and the clear communication throughout their holiday arrangements. However, some customers express a desire for quicker response times during weekends, indicating that telephone calls could be answered more promptly. Despite this minor criticism, the overall booking experience is described as very good, with many feeling confident in the deals they received. The sentiment is predominantly positive, reflecting a strong reputation for customer service at Broadway Travel.
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