Great customer service!
Great overall experience

Brand Academy Store is an independent gift shop located in London’s OXO Tower, specializing in a curated selection of gifts, home décor, and soft toys. The store showcases a blend of both established and emerging interior brands and design talents from around the world, making it a unique destination for shoppers seeking distinctive presents. With a focus on quality and creativity, the shop offers a variety of products, including popular lines from Jellycat, known for their plush toys. Targeting a diverse customer base, Brand Academy Store caters to individuals looking for thoughtful gift ideas for various occasions. The company provides fast next working day shipping and offers free UK shipping on orders over £50, ensuring a convenient shopping experience for customers. With a commitment to showcasing the best in gift design, Brand Academy Store aims to meet the needs of independent shoppers in search of unique and meaningful gifts.
Reviewers consistently praise Brand Academy Store for its excellent service, quick delivery, and high-quality products. Many customers highlight the ease of ordering and the promptness of their shipments, even during busy seasons like Christmas.
Positive feedback emphasizes the store's great selection of items and the helpfulness of the staff, with several noting their willingness to resolve any issues that arise. However, a few consumers express disappointment, particularly regarding delayed deliveries, with one mentioning an item that took almost a month to arrive. Additionally, there are concerns about receiving incorrect items, although refunds are offered for returns. Overall, the majority of reviews reflect a positive shopping experience, making Brand Academy Store a recommended choice for many.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 50 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 5.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 5.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | — | 0 |
| Sep 25 | 5.0 | 1 |
| Oct 25 | — | 0 |
| Nov 25 | — | 0 |
| Dec 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 50 most recent reviews.
“Excellent service, items as described and quick delivery”
“After almost a month, my item has not been delivered yet”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Retail.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.3 out of 5 (good) | 4.9 out of 5 (good) | — | 50 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: Brand Academy Store is #2 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 4.3).
50 reviews of Brand Academy Store. Filter by what matters to you.
Prompt and professional Service quality product
I bought a lovely present from the shop. The service was very pleasant and I had good advice from the lovely people behind the till. If someone looking for not boring and standard gifts, you should go to Brand Academy, there you’ll find what you’re looking for.
Amazing variety of unique giftable products. To see independent growing designers positioned next to established ones is a brilliant concept.
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I love the variety of unique gifts the shop has to offer. I have purchased numerous items from useful phone gadgets (like a phone stand when I am travelling on long train journeys) so that I can watch movies to planners to help me keep up with my schedules. The quality of products are high therefor I give the store a 5 star.
Amazing customer service from a girl called Kitt xx would definitely shop with them again 😊
Whilst the vase itself was beautiful, with really swift delivery, I am appalled to note that since speaking to others who have purchased from the same site, the price of the item has increased from £28 to £55 within a matter of weeks, taking advantage of the situation and the popularity of the item. This is totally out of order and a disappointment in a time where we are all supposed to be pulling together and helping each other out.
Brilliant service
Bought the best gift for mum, arrived on time and just what she was hoping for!
Brand Academy Store is an independent gift shop located in London’s OXO Tower, specializing in a curated selection of gifts, home décor, and soft toys. The store showcases a blend of both established and emerging interior brands and design talents from around the world, making it a unique destination for shoppers seeking distinctive presents. With a focus on quality and creativity, the shop offers a variety of products, including popular lines from Jellycat, known for their plush toys. Targeting a diverse customer base, Brand Academy Store caters to individuals looking for thoughtful gift ideas for various occasions. The company provides fast next working day shipping and offers free UK shipping on orders over £50, ensuring a convenient shopping experience for customers. With a commitment to showcasing the best in gift design, Brand Academy Store aims to meet the needs of independent shoppers in search of unique and meaningful gifts.
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