Fantastic quick delivery of the light ordered at the weekend. Product was exactly as described and really happy with it
Fantastic quick delivery of the

Brand Academy Store is an independent gift shop located in London’s OXO Tower, specializing in a curated selection of gifts, home décor, and soft toys. The store showcases a blend of both established and emerging interior brands and design talents from around the world, making it a unique destination for shoppers seeking distinctive presents. With a focus on quality and creativity, the shop offers a variety of products, including popular lines from Jellycat, known for their plush toys. Targeting a diverse customer base, Brand Academy Store caters to individuals looking for thoughtful gift ideas for various occasions. The company provides fast next working day shipping and offers free UK shipping on orders over £50, ensuring a convenient shopping experience for customers. With a commitment to showcasing the best in gift design, Brand Academy Store aims to meet the needs of independent shoppers in search of unique and meaningful gifts.
Reviewers consistently praise Brand Academy Store for its excellent service, quick delivery, and high-quality products. Many customers highlight the ease of ordering and the promptness of their shipments, even during busy seasons like Christmas.
Positive feedback emphasizes the store's great selection of items and the helpfulness of the staff, with several noting their willingness to resolve any issues that arise. However, a few consumers express disappointment, particularly regarding delayed deliveries, with one mentioning an item that took almost a month to arrive. Additionally, there are concerns about receiving incorrect items, although refunds are offered for returns. Overall, the majority of reviews reflect a positive shopping experience, making Brand Academy Store a recommended choice for many.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 50 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 5.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 5.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | — | 0 |
| Sep 25 | 5.0 | 1 |
| Oct 25 | — | 0 |
| Nov 25 | — | 0 |
| Dec 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 50 most recent reviews.
“Excellent service, items as described and quick delivery”
“After almost a month, my item has not been delivered yet”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Retail.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.3 out of 5 (good) | 4.9 out of 5 (good) | — | 50 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: Brand Academy Store is #2 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 4.3).
50 reviews of Brand Academy Store. Filter by what matters to you.
Fantastic quick delivery of the
Superb choice of cool products, great fast service, well packaged and mega helpful. Thanks!
Great price and speedy delivery.
Delivered quickly
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Brand Academy always helpful. When I had problem with out of stock item they were very quick to reply to my email and sort out problem.
Fast delivery, however, only half of my order was delivered! After calling the store the other half of my order was despatched and received a couple of days later. Yes, it was rather annoying to have to call the store to ask where the other half of my order was, but the issue was dealt with very promptly and sent out ASAP. Despite this hiccup I would not hesitate to use them again, their prices are great as are their products.
Great selection of products at good prices.
Very good, prompt and polite service. My only suggestion would be to attach an actual name to e mail correspondence as all correspondence is from ‘the brand academy team’ which is not helpful if you had previously spoken with a named individual - small point but it would have earned a five star review from me.
Deliver was quick and on time
Great assortment, fast and flawless service. Plus the j-me shoe shelves are the best design for my use. This is my third home where I am installing them again because the other buyers wanted them in the deal. that says a lot. so happy to find you online.
Great products, delivered with really quickly. Looking forward to giving out as an Xmas pressie!
Ordered from overseas and you would have thought I ordered from down the street. Arrived very fast! Thanks!
Brand Academy Store is an independent gift shop located in London’s OXO Tower, specializing in a curated selection of gifts, home décor, and soft toys. The store showcases a blend of both established and emerging interior brands and design talents from around the world, making it a unique destination for shoppers seeking distinctive presents. With a focus on quality and creativity, the shop offers a variety of products, including popular lines from Jellycat, known for their plush toys. Targeting a diverse customer base, Brand Academy Store caters to individuals looking for thoughtful gift ideas for various occasions. The company provides fast next working day shipping and offers free UK shipping on orders over £50, ensuring a convenient shopping experience for customers. With a commitment to showcasing the best in gift design, Brand Academy Store aims to meet the needs of independent shoppers in search of unique and meaningful gifts.
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