My first time ordering on this site
My first time ordering on this site , quick , easy and would use again.

Brand Academy Store is an independent gift shop located in London’s OXO Tower, specializing in a curated selection of gifts, home décor, and soft toys. The store showcases a blend of both established and emerging interior brands and design talents from around the world, making it a unique destination for shoppers seeking distinctive presents. With a focus on quality and creativity, the shop offers a variety of products, including popular lines from Jellycat, known for their plush toys. Targeting a diverse customer base, Brand Academy Store caters to individuals looking for thoughtful gift ideas for various occasions. The company provides fast next working day shipping and offers free UK shipping on orders over £50, ensuring a convenient shopping experience for customers. With a commitment to showcasing the best in gift design, Brand Academy Store aims to meet the needs of independent shoppers in search of unique and meaningful gifts.
Reviewers consistently praise Brand Academy Store for its excellent service, quick delivery, and high-quality products. Many customers highlight the ease of ordering and the promptness of their shipments, even during busy seasons like Christmas.
Positive feedback emphasizes the store's great selection of items and the helpfulness of the staff, with several noting their willingness to resolve any issues that arise. However, a few consumers express disappointment, particularly regarding delayed deliveries, with one mentioning an item that took almost a month to arrive. Additionally, there are concerns about receiving incorrect items, although refunds are offered for returns. Overall, the majority of reviews reflect a positive shopping experience, making Brand Academy Store a recommended choice for many.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 50 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 5.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 5.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | — | 0 |
| Sep 25 | 5.0 | 1 |
| Oct 25 | — | 0 |
| Nov 25 | — | 0 |
| Dec 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 50 most recent reviews.
“Excellent service, items as described and quick delivery”
“After almost a month, my item has not been delivered yet”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Retail.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.3 out of 5 (good) | 4.9 out of 5 (good) | — | 50 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: Brand Academy Store is #2 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 4.3).
50 reviews of Brand Academy Store. Filter by what matters to you.
10 months ago
My first time ordering on this site , quick , easy and would use again.
10 months ago
Excellent service, items as described and quick delivery
Over a year ago
My partner is mad about Alice in Wonderland. While in Covent Garden, saw a sticky note pad but couldn't buy as was with me. Ordered on line, and received quickly and in excellent condition.
Over a year ago
Fantastic customer service. Having had an issue with my order, they couldn’t do enough to sort it out for me. Great selection of products and wouldn’t hesitate to recommend them.
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My first time ordering on this site , quick , easy and would use again.
Excellent service, items as described and quick delivery
My partner is mad about Alice in Wonderland. While in Covent Garden, saw a sticky note pad but couldn't buy as was with me. Ordered on line, and received quickly and in excellent condition.
Fantastic customer service. Having had an issue with my order, they couldn’t do enough to sort it out for me. Great selection of products and wouldn’t hesitate to recommend them.
Super easy and fast delivery even around Christmas. Product great, would recommend.
As described and prompt delivery
Delivered the right product when they said they would - great product.
Great products delivered very quickly! Been looking for another controller caddy that matched the one I had in the lounge for the kitchen, found it here! Excellent Product works well ;)
Excellent service. great product and very helpful
Fast delivery. Good communication. Loved the product.
Item received not what ordered ..offered refund on return of item but diapointed that they stated it was the correct one just different packaging
Fantastic support service, informative and speedy response to enquiries. Immediate access to training materials, high quality tuition. Excellent, competitive costs.
Easy to order and a good price. Delivery was a while but other than that quite satisfied.
Item arrived within a few days with 0 issues whatsoever. Highly recommended :)
Customer service good. Very happy with item purchased
I'm afraid I am extremely disappointed with my popcorn maker. It is tiny! Not what I expected at all! It will probably make around 10.pieces at a time!
Brand Academy Store is an independent gift shop located in London’s OXO Tower, specializing in a curated selection of gifts, home décor, and soft toys. The store showcases a blend of both established and emerging interior brands and design talents from around the world, making it a unique destination for shoppers seeking distinctive presents. With a focus on quality and creativity, the shop offers a variety of products, including popular lines from Jellycat, known for their plush toys. Targeting a diverse customer base, Brand Academy Store caters to individuals looking for thoughtful gift ideas for various occasions. The company provides fast next working day shipping and offers free UK shipping on orders over £50, ensuring a convenient shopping experience for customers. With a commitment to showcasing the best in gift design, Brand Academy Store aims to meet the needs of independent shoppers in search of unique and meaningful gifts.
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