Big 5 Sporting Goods

I made several purchases from Big 5 Sporting Goods on Cactus Road in Phoenix, AZ recently. The rep on the floor, Paul, was especially friendly and helpful. In addition to offering suggestions, he also went in the back to find additional stock several times. The other staff that I interacted with were also very helpful and courteous. I would rate this experience with Big 5 as excellent.

I went to the Sonora, CA store on 6-1-2021 and for the 1st time since the very beginning of the Covid thing they now ask me to wear a mask or I cannot come into that store. Why after over a year would they begin this when they never have at all from the beginning. I have been going there every month and buying many things since the 1970's and now my relationship with this pathetic corporation has ended!

if i could put zero stars i would!! I cancelled an order that i didn't get a receipt for to begin with, they charged me twice and the money was took out of my bank account. I called them and they said i was never charged and would notify my bank. My bank was never called, this store tried to steal my money.

I went to big 5 to purchase a treadmill on sep 23 2020 it's a proform 505 cst. I asked if I have any problems with it can I return they just told me you have 30 days with receipt. I called oct 15 to ask if I can bring it in to return the only thing is I threw away the box thinking it was working. The manager told me yes just as long as I untake the treadmill and have the original receipt then she told me to hold so she can ask someone else to be sure then they changed their minds and told me no. I called corporate to ask what is company policy is because on website it also state just as long as you have original receipt corporate called the store then called me back to find out they have no saying over store manager decision. Do not recommend big 5 since they don't honor their word.

Quality service, had everything I was looking for when it came to basketball supplies! They have tons of shoes in store as well.

Always excited to buy from them in person and now have been purchasing online. Very nice and my husband loves it.

Bought a lot of fishing tackle and some camping supplies here. My only complaint is the lack of options - you're still better off visiting a Bass Pro or Turner's here in Southern California for a greater selection, but their prices are excellent.

This happened yesterday 4/20/20 at the Redding store. So My Wife & I just came out of the Yolla Bollies (mountains) & We are going fishing in the morning with the Grandkids so We stopped at big five in Redding on Hilltop to get some size 18 treble hooks so I could tie up the poles for the Grandkids tonight. I was greeted well asked at the front door if I had a mask to put on My face. If not I couldn't come in. I asked Malia if that is a law now. She told Me that was their policy now. Nothing posted on the doors that I saw or she pointed out. I then asked Malia if She could go get the hooks for Me & I would pay for them. She rudely told Me no (stepped right in front of My face mind You. I said what are You going to do arest Me for not having a mask? She stepped right in front of Me & told Me she could't let Me in. I was wearing a hat so I took it off & covered My face with My hat & she said no You must have a mask! Then two kids walked into the store with sweet shirts on that they turned around & tied the hood up on their face. I happened to have a sweet shirt on Myself so I said Is it ok to do the same & she told Me no I had to Leave. I asked her what her name was & she told Me. Then I asked for her manager she said I would get him. So talib the manager comes around the corner & asked Me what the problem was. I told him his worker Malia was very rude to Me & then right away he told Me we have the right not to sell to customers & told Me without even asking Me what happened that they refuse to sale to Me & I had to leave. Meanwhile those Kids were in their shopping or something with just their hoodies on like I wanted to do after I saw malia politely said hi to them & let them in. I respect the fact they are trying to protect their Employees & their Customers but nobody else in our City is forced to wear masks & malia & talib could've gone about it a whole different way. I am 61 years old & I have never been treated so rudely anywhere. I have bee in sales since I started working at 16. I have been shopping at big 5 since they opened in Orange County in My neighborhood & here in Redding since I moved here 12 Years ago. Talib never let Me tell him my side of this story he was rude & very unprofessional from the time I met him. I will never step inside a big 5 again in My Life. I hope Sportsman's Warehouse puts them out of Business! I will do everything in My power to help them do that. I have been fishing & hunting all My Life & I respect everybody & everything. Never have I killed anything I can't eat & I respect all the laws My whole Life. I have never written a post on google or yelp in My Life. But this Young Lady & Her Manager disrespected more than anyone ever has in My 61 Years

Honestly - at least my local one - is so much better than the other big box retailers that do this. Carlos is always nice, and puts a smile on my face!

Big 5 can best be described as "great value". For those who dont know, Big 5 sells sporting equipment. The reason I say great value is because most of their product are last year's models. Now its not used or anything, when a new model of shoe or tent or snowboard comes out most companies stock that. Big 5 gets the back stock of the unsold or leftover merch. The great part is that your getting brand new items at a highly reduced cost. They run sales all the time where you can get great items at thrift shop prices. They have a great return/exchange policy and the customer service at every store I've been to is very good. So if you don't care about "keeping up with the Jones" then this is the best place to shop for spring goods. My last purchase was an $800 all weather Stiga Ping Pong table that I paid $149 for. I highly recommend Big 5 for your outdoor needs.