Holly and James part of CSD at…
Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my complete satisfaction as a long-standing customer
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4.4
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Berkfield Home receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
After constantly requested a label to…
After constantly requested a label to return faulty item when arrived,I was ignored then offered 25% off price if I kept or a exchange..I refused both was told I would get full refund once I complained to klarna.but still not received refund,? Avoid this company.
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An incredibly helpful customer service…
An incredibly helpful customer service representative called James went the extra mile to ensure that our experience was first rate.
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Excellent company customer services
The company were prompt in their replies to my query. The team advisor that I dealt with was most helpful and understanding of the issue. We reached a satisfactory conclusion in a short time.
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Company details
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berkfieldhome.comAll reviews
1,000 total • Write a review
Showing 631 - 640 of 996 reviews
MK
Excellent customer service
Excellent customer service . Went over and beyond to resolve a product issue . Will definitely be using this company again .
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C
Long delivery times
Unfortunately I can’t comment on the quality of the products as they haven’t arrived. And that is my gripe! I ordered Christmas baubles 7 days ago via Debenhams website - they’ve yet to be dispatched. I then ordered a cat tree via Debenhams on Thursday and have only just realised that is also being supplied by Berkfield, so who knows when it will arrive. They also appear to use Evri as their couriers - ARGH!!
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