Holly and James part of CSD at…
Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my complete satisfaction as a long-standing customer
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4.4
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Berkfield Home receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
After constantly requested a label to…
After constantly requested a label to return faulty item when arrived,I was ignored then offered 25% off price if I kept or a exchange..I refused both was told I would get full refund once I complained to klarna.but still not received refund,? Avoid this company.
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An incredibly helpful customer service…
An incredibly helpful customer service representative called James went the extra mile to ensure that our experience was first rate.
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Excellent company customer services
The company were prompt in their replies to my query. The team advisor that I dealt with was most helpful and understanding of the issue. We reached a satisfactory conclusion in a short time.
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Company details
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berkfieldhome.comAll reviews
1,000 total • Write a review
Showing 331 - 340 of 996 reviews
M
FIRST CLASS
Fantastic company to deal with I had to contact customer service and I received a 1st class service Delivery was really quick, and items when assembled are really nice and very high quality. I would not hesitate to use this company again. All staff in customer service are a credit to the company. I dealt with Lauren Holly and I think it was James. Thanks for a great experience as it's very difficult to get good customer service these days.
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EC
While the product was not good at all
While the product was not good at all, customer service was very responsive and solved the issue appropriately
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M
Very impressed with this company
Cannot fault the service with this company. I brought a shed without my husband being around, and when the flat-pack shed arrived, my son-in-law told me it was not going to fit because of the trees at the back of the garden. I asked for a refund, and after many back-and-forths, they offered me a 50% refund and to keep the shed. So, with the money I had back, I can remove four of the trees. It was a win-win for me, and I will hopefully have a lovely shed once it has been put up.
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L
Awful company
Awful company. Ordered a bedside table 9 days ago and it has still not been dispatched when I payed for 2-5 day delivery. Berkfield keep blaming Evri & their tracking services. They are saying that they have sent the item & that Evri’s website hasn’t updated IN 9 DAYS. Please bear in mind they drop ship from another company. This is a joke and they are refusing to refund me for my order when my item hasn’t even been dispatched. Genuinely feel scammed by this company be aware.
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DR
Excellent customer service
Excellent customer service. Product bought did not fulfil the purpose . Fully refunded within a week. Many thanks
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MF
Great customer service
Buying of the Internet is always a worry and especially when you have a problem as we did. However our problem was quickly dealt with and the company went beyond all expectations to resolve our issue in a quick and friendly manner. On this basis I will happily buy from them again.
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