Holly and James part of CSD at…
Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my complete satisfaction as a long-standing customer
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4.4
Great
1,000 reviews
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Review summary
Berkfield Home receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
After constantly requested a label to…
After constantly requested a label to return faulty item when arrived,I was ignored then offered 25% off price if I kept or a exchange..I refused both was told I would get full refund once I complained to klarna.but still not received refund,? Avoid this company.
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An incredibly helpful customer service…
An incredibly helpful customer service representative called James went the extra mile to ensure that our experience was first rate.
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Excellent company customer services
The company were prompt in their replies to my query. The team advisor that I dealt with was most helpful and understanding of the issue. We reached a satisfactory conclusion in a short time.
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Company details
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berkfieldhome.comAll reviews
1,000 total • Write a review
Showing 311 - 320 of 996 reviews
b
Stylish and Functional with Modern Touch
I recently purchased the Berkfield Home Coffee Table with LED Lights in Brown Oak, and it has exceeded my expectations. The design is sleek and modern, complementing my living room perfectly. The brown oak finish gives it a sophisticated look, while the LED lighting adds a unique and stylish touch, especially in the evenings. Assembly was straightforward, though it took some time to align everything perfectly. The table feels sturdy and well-built, providing ample space for decor, books, and everyday items. The LED lights are a great feature, offering different color options that create a cozy ambiance. Overall, this coffee table is a fantastic blend of aesthetics and functionality. If you’re looking for a stylish centerpiece with a modern edge, this is a great choice!
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NS
James handled our issue with care and…
James handled our issue with care and consideration,
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TM
Hi I bought several furniture pieces…
Hi I bought several furniture pieces from this company and the quality was perfect it was for my sons house so it was modern with a twist which he loved .I also couldn’t fault customer services team I believe their names are Sam, James ,Lauren great communication and prompt service definitely will be buying more from them Thank you
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YB
Great customer service
Unfortunately the items I had purchased were of very poor quality so I had to request a refund. The customer service was outstanding, immediate response to all my emails and gave me a full refund
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ET
Avoid. Useless products and bad service
Delivery took an extraordinarily long time and their responses to querying when I would receive it were inefficient. When it finally did arrive, it was faulty. I emailed again to say the legs were faulty and would fit the table. I was offered a partial refund of 25%. No idea why they thought this was in any way acceptable or of any value whatsoever for a table that could not be used. They then replied offering me a partial refund of £50% (and to keep the faulty table). Again, what they expected me to do with a half price table with legs that didn’t fit I don’t know. Finally they sent a full refund. Extremely long delivery - faulty product - refund chasing. Never again! Cheap products and awful service.
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