BBVA Italia is a financial services provider that operates within the Italian market, offering a range of banking and insurance products. The company focuses on delivering personalized financial solutions to both individual consumers and businesses. Key offerings include personal and business loans, savings accounts, investment products, and insurance services tailored to meet the diverse needs of its clientele. Targeting a broad spectrum of customers, BBVA Italia aims to assist individuals in achieving their financial goals while providing businesses with the necessary tools to manage their financial operations effectively. By leveraging technology and innovation, the company strives to enhance the customer experience and improve accessibility to financial services in Italy. As a part of the larger BBVA Group, BBVA Italia aligns itself with the group's commitment to sustainable banking practices and customer-centric service delivery.
BBVA Italia receives high praise from many customers, highlighting the simplicity and speed of opening an account as standout features. Reviewers frequently mention the excellent service quality, with efficient and responsive customer support being a common theme.
The bank is noted for its transparency and lack of hidden fees, making it an attractive option for consumers. However, some customers express frustration with delays in incoming transfers, which detracts from their overall experience. Despite these criticisms, the majority of users report satisfaction with their accounts and the bank's offerings. Overall, BBVA Italia is viewed positively, with many recommending it for its modern approach and user-friendly services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 4.8 | 4 |
| Sep 25 | 4.2 | 56 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Facilità di apertura conto, condizioni chiare, facilità di utilizzo della app con interazione snella, agile ed intuit...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Website & app | Trend | Reviews |
|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | — | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | — | 1,060 |
Bottom line: BBVA Italia is #4 of 5 on overall rating in this group. On website & app, JustCover Travel Insurance scores higher (4.7 vs 3.8).
60 reviews of BBVA Italia. Filter by what matters to you.
Mai avuto a che fare con un tale servizio clienti. Non provano nemmeno a risolvere i problemi. Qualsiasi cosa tocca fare un esposto a Bankitalia. Volevo fare un bonifico di importo elevato ed è stato impossibile. Il cashback promesso non lo danno
POCA CHIAREZZA NEL DISCORSO PAY&PAN , cercate di pensarci prima di usare quel servizio, ho rateizzato delle spese in quanto avevo un periodo difficile, finito questo periodo ho deciso per essere corretta con la banca...di saldare in anticipo tutti i ratei sospesi alla data del 2 agosto....nonostante ciò come da procedura bancaria il 5 agosto è stato prelevato il totale dei ratei anticipato e non è piu' tornato indietro e in tutto ciò , non mi state nemmeno chiarendo il motivo in modo comprensibile.............il 2 agosto anticipando i ratei il mio saldo è sceso e il sistema mi confermava i PAY & PAN SALDATI! E continuate ad insistere che il pagamento doppio degli stessi ve lo dovevo a prescindere , NON CI SIAMO! E non tollero nemmeno che mi rispondiate qui' , che siete dispiaciuti di contattare il servizio clienti perchè l ho fatto almeno 7 volte!!!!! per non risolvere niente!!!!! NON FIDATEVI DI PAY&PAN
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Un'ottima presentazione, buoni prodotti e buone offerte.
Mi trovo molto bene
INCOMPETENZA TOTALE DA PARTE DEL SERVIZIO CLIENTI. I CAVALLI HANNO MENO PARAOCCHI RISPETTO A QUESTI SOGGETTI.
After 2 months paying the cashback (should be 6), BBVA stopped without any reason. When I asked customer support why that happened they responded generically with "the cashback is a promozione bla bla". I asked again and got the same reply, just shorter. This is ridiculous. I will approach the ABF and Banca d'Italia for breach of contract.
Già vi conoscevo a Tenerife e sono felice di essere vostro cliente
Felice di aver vinto 50 €
E un conto davvero top offre un servizio super. Io lo uso per la gestione delle finanza legate alle mie spese mensili e per quello che lo uso è davvero fantastico. Facile da aprire, il bancomat è arrivato prestissimo. E a costo 0 cosa assolutamente da non sottovalutare. App e sito fatti bene e davvero facile da usare. Lo consiglio vivamente. Grazie BBVA
BBVA Italia is a financial services provider that operates within the Italian market, offering a range of banking and insurance products. The company focuses on delivering personalized financial solutions to both individual consumers and businesses. Key offerings include personal and business loans, savings accounts, investment products, and insurance services tailored to meet the diverse needs of its clientele. Targeting a broad spectrum of customers, BBVA Italia aims to assist individuals in achieving their financial goals while providing businesses with the necessary tools to manage their financial operations effectively. By leveraging technology and innovation, the company strives to enhance the customer experience and improve accessibility to financial services in Italy. As a part of the larger BBVA Group, BBVA Italia aligns itself with the group's commitment to sustainable banking practices and customer-centric service delivery.
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